Mike in Plumbing is fantastic! He accurately measured and marked several closet rods and cut them…read morewith the pipe cutter for me. All of the rods came out perfect. All of the employees had good customer service, and Mike in Plumbing was outstanding! I was not charged extra for this excellent service, so it was also a great value.

Service is basically nonexistent. I asked if they could get 14 bags of heavy concrete down from a…read morehigh rack. The first words out the service person's mouth was "I can't!" I hung up the phone and went to Lowe's. HD Employees seem to look the other way if it's hard work or if it actually involves a service situation. They watch you do all the heavy lifting and then ask if you need help. It's a pathetic store which is dirty,unorganized, and obviously poorly run with a plethora of obstacles in the aisles. I've spent thousands here on projects but refuse to allow this store to sell me more than a pack of screws. One thing to add, any positive reviews I see on here are 5,10,and 13 years old. Think about it.

Once again the store proved itself to be a disappointment. Having turned my buying to Lowe's or…read moreHartville hardware over the years I venture in to rent an electric jack hammer. The associate seemed perturbed that he to break off his texting and after signing the docs pushed the machine out the door and said "have a good day" he was pretty clueless about helping me load it but at 70 I'm still pretty strong. Getting home I had to sharpen the bits as the were just blunt pieces of iron and after 10 minutes of use I saw a couple of bolts laying on the ground. The head was coming off. The machine was a piece of crap so I returned it I finished the following day by renting from Sunbelt. Nice tool, good bits and they loaded it up. Home Depot nicked me $125.00 for 4 hours use. Sunbelt the same for 24. Oh well, 2nd time shame on me

We ordered appliances from Home Depot for our brand new kitchen…read more The refrigerator (along with a range and dishwasher) was delivered just before Christmas. The delivery experience was alarming. The drivers appeared impaired and fell while carrying the refrigerator up our stairs (raised ranch). Because the box itself did not appear damaged, no further inspection was done at the time. Due to an ongoing kitchen renovation, all appliances remained boxed to prevent damage until cabinetry was installed. Today, when the refrigerator was finally unboxed for installation, we discovered three significant dents. This damage clearly occurred during manufacturing or delivery. Multiple calls to Home Depot customer service led absolutely nowhere. Despite the circumstances, we were told the refrigerator would not be replaced. After years of loyalty and thousands of dollars spent with Home Depot, this is how we are treated -- dismissed and left with a damaged product we paid full price for. We now have a brand-new kitchen with a visibly dented, brand-new refrigerator, and Home Depot refuses to make it right. This is unacceptable and deeply disappointing. Buyer beware: once that delivery truck leaves, Home Depot apparently wants nothing to do with the condition of the appliance they delivered.

How many H.D. Aurora customer service agents does it take to measure your lampshade, and find out…read moreif 1.) they have one in stock or 2.) they can order it for you online? I don't know the answer to this riddle, but I can tell you that three customer service agents is not enough. And 32 minutes is not enough time to figure it out. THEN, they will get another customer service agent who will send you back to the lampshade aisle that STILL has zero lampshades on the shelves. Over and over - it's an infinite loop of incompetence here. So now I am leaving H.D. and I'm heading over to Target to replace my lampshade.

I'm a disabled veteran plant lover who needed larger ceramic pots and more indoor plant soil. I…read morepark in one of those spaces reserved for veterans and went shopping inside. I asked a sales lady to help me with the big ceramic pots and saucers and she dropped shelf stocking to load them onto a cart, suggested plastic liners for under the ceramic saucers, and recommended soil with fertilizer and moisture control built in. She even pushed the cart to checkout, helped the cashier, reminded me of the Home Depot 10% discount for Veterans, then loaded it into my SUV!!! Amazing service, thank you Home Depot!!!!!

Yesterday, I purchased a new hot water tank because mine jumped off a cliff. I selected a unit,…read moretook a picture of the sku, and went to customer service to pay for it. I requested that they deliver it and they agreed to do so the next day. I received a phone call in advance, which was nice. The truck showed up, and they placed the heavy hot water tank in my garage. I then asked for them to move it to the basement, which was basically the reason I paid for delivery. But I was told that they're not allowed to move hot water tanks into houses. They packed up and left. I was disappointed because I paid for delivery and I should be able to say where to place the unit. Instead, I had to get my family together to slide the thing down the steps, which was fun, let me tell you. Next day delivery was nice, but they should allow the homeowner to dictate where it goes, within reason.

I am revising my 5 star review after waiting since 4pm for a curbside pickup of mulch and compost…read more It is now 5pm. I saw the items sitting on a cart by the front door and several customer service employees with no customers at their registers playing on their phones. I called the number on the sign and was told the order would be brought out in 5 minutes. That was 30 minutes ago. I called again and asked for a manager and no one picked up. The customer service associate said she didn't think there was a manager working today (Friday July 31st).

First, I want to recognize an outstanding employee at this location: Darien & Kerri they went above…read moreand beyond to assist me, and I was truly grateful for their help. Ramon was also very helpful, especially when it came to loading items into my car--his willingness to help was appreciated. Unfortunately, the rest of my experience wasn't as positive. Many of the customer service representatives at the registers were lacking in basic customer service skills. A refresher training in courtesy and attentiveness would go a long way. One of my biggest frustrations with this store is the layout. I entered through the Business and Construction side, which has a checkout and what appears to be a return desk--but I was told I had to walk all the way to the opposite end of the store just to return three items. There were no exceptions. That setup is beyond inconvenient and honestly makes me want to shop elsewhere. Overall, this Home Depot is decent, and I do find their prices slightly better than their major competitor in the area. But the customer service inconsistencies and poor layout make it a hit-or-miss experience.

Just figured out there is a Lowe's close so that's where I'll be going from here on out. 90% of the…read morestaff is either lazy or don't know what they are doing or both. I had had several issues at this location. For example my online order got declined and I had to come into the store to get my money back and they said they had to put an IT ticket in. Came back a few days later and a new worker gave me the money back. Another instance was renting an 8 foot pick up truck. 2 hours before the reservation it got declined saying it was out of stock. I drive by saw the truck went in and said yeah you can rent there no one using it today. If they aren't straight up ignoring you at the counter they are hiding in the aisles on their phones. There are a small amount of works that are helpful and know what they are talking about. Bless them but I'm so sorry what you have to work with.

I bought a phone on Saturday and changed carriers from AT&T to Verizon. I was having issues with…read morereceiving text messages and emails. I called Verizon and they said the set up was incomplete and they needed the AT&T transfer PIN. I went to the AT&T store, and was on hold and on the phone with AT&T for over 40 minutes. Finally, they said they couldn't help me. UGH! SO.... I went to Best Buy, where I bought the phone, and was really angry by that time. Michael was awesome. He calmed me down from actually wanting to be THAT woman, and he was so patient. He called both Verizon and AT&T, and between all 3 of them, my phone is up and running again. I really appreciated Michael's kindness and calm attitude. He's definitely an asset to this location. Thank you.

They sold me an open box printer but no box or cartridges. No way to call a manager. No himansread more

Completely incompetent employees. Poor communication on deliveries. Difficult to speak with a…read moreperson instead of a machine recording. I did not recommend purchasing any large appliances or having them delivered from Lowe's. A complete nightmare.

The AI system Lowe's has for calling to see if something in stock is available just Blows. Three…read moretimes I called and the first time it gave me 1,042 different options available, then it just started reading oof all of them. Had to hang up. Second and third time it mentioned plenty in stock, when I showed up the store was empty of that product. 50 minutes round trip sucks . The system is not user friendly and really works against you when confirming to talk to an associate.

First off not one worker in the store look happy to be there. And management is piss poor. Jose…read morewith the hearing aids and the older lady with no teeth. (She didn't have a name tag on.) The lady manager with no teeth thought it was appropriate to approach a four year old child in a very nasty manner accusing her of something she did not do. I tried to explain to her I am her mom and the proper thing to do is approach the adult that's holding her hand. She proceeded to yell and scream typical defensive behavior when your in the wrong. So she the start to follow me through the store yelling because I walked away from her. So I told her " get the hell away from me". She get upset and try to hide behind CFPD due to her disrespecting my child. The store was also very unkept someone brought a dog in the store where it was poop all in the aisles. If this is what represents Ollie's I would never shop here again. They should find employees who might care just a little bit. Worst experience ever

The store was pretty dirty, and really unorganized. Even the pillows and throws had a blanket of…read moredust,like its been there for a year. The store just isn't very organized and I really do think the store manager from a few months ago, is lacking management and social skills. I watched as someone tried to ask him a question, and he looked bothered and upset, by being stopped in the store. Not very inviting..