I love shopping at Home Depot but their delivery sucks big time…read more I had a toilet delivered left on the front porch that was fine, but the box was a mess the corner was crushed and the toilet was broken, shattered into pieces. So we had to lug the toilet back to the store and get a new one.(Employees were very helpful) The reason you have things delivered is for convenience. This was very inconvenient! Then we had a bathtub, shower door and tub surround delivered. We were told it would be delivered to the first DRY AREA! we have a big front porch, where did they leave it IN THE DRIVEWAY!! and it was starting to sprinkle, when my husband asked if they could put it on the porch they just smiled and waved!! how dry was that!!? I don't think I will ever order something to be delivered again!! It was a very stressful and the dates kept changing. HOME DEPOT FIX YOUR DELIVERY SERVICE!!

Friendly staff. Aisles are well organized. Dimitrias always help me load my truck. He is the best!…read moreThis location is my goto place for materials.

Mike in Plumbing is fantastic! He accurately measured and marked several closet rods and cut them…read morewith the pipe cutter for me. All of the rods came out perfect. All of the employees had good customer service, and Mike in Plumbing was outstanding! I was not charged extra for this excellent service, so it was also a great value.

Service is basically nonexistent. I asked if they could get 14 bags of heavy concrete down from a…read morehigh rack. The first words out the service person's mouth was "I can't!" I hung up the phone and went to Lowe's. HD Employees seem to look the other way if it's hard work or if it actually involves a service situation. They watch you do all the heavy lifting and then ask if you need help. It's a pathetic store which is dirty,unorganized, and obviously poorly run with a plethora of obstacles in the aisles. I've spent thousands here on projects but refuse to allow this store to sell me more than a pack of screws. One thing to add, any positive reviews I see on here are 5,10,and 13 years old. Think about it.

VERY helpful flooring section... knew how to look up other locations to check stock... knew to ask…read moreother locations to check the actual isle and have the tiles held at customer service desk.... willing to offer directions to the other locations and knew the area well enough to give warning of where the GPS may have it wrong. WORST cashier ever! Very rude, condescending, brusk, nasty... I would never go to her line again... and if she had been the only option we would have left our tiles and gone elsewhere. Soooo... the service we really needed they were great at... near the end of a 4 Home Depot Store day... and I would go to them early in another material search... just play check out roulette and hope for better next time.

Once again the store proved itself to be a disappointment. Having turned my buying to Lowe's or…read moreHartville hardware over the years I venture in to rent an electric jack hammer. The associate seemed perturbed that he to break off his texting and after signing the docs pushed the machine out the door and said "have a good day" he was pretty clueless about helping me load it but at 70 I'm still pretty strong. Getting home I had to sharpen the bits as the were just blunt pieces of iron and after 10 minutes of use I saw a couple of bolts laying on the ground. The head was coming off. The machine was a piece of crap so I returned it I finished the following day by renting from Sunbelt. Nice tool, good bits and they loaded it up. Home Depot nicked me $125.00 for 4 hours use. Sunbelt the same for 24. Oh well, 2nd time shame on me

I'm a disabled veteran plant lover who needed larger ceramic pots and more indoor plant soil. I…read morepark in one of those spaces reserved for veterans and went shopping inside. I asked a sales lady to help me with the big ceramic pots and saucers and she dropped shelf stocking to load them onto a cart, suggested plastic liners for under the ceramic saucers, and recommended soil with fertilizer and moisture control built in. She even pushed the cart to checkout, helped the cashier, reminded me of the Home Depot 10% discount for Veterans, then loaded it into my SUV!!! Amazing service, thank you Home Depot!!!!!

At least fifteen people with carts waiting to checkout and only three machines open. Other machines…read moreshut down. Absolute freaking chaos. Do better Home Depot!

Yesterday, I purchased a new hot water tank because mine jumped off a cliff. I selected a unit,…read moretook a picture of the sku, and went to customer service to pay for it. I requested that they deliver it and they agreed to do so the next day. I received a phone call in advance, which was nice. The truck showed up, and they placed the heavy hot water tank in my garage. I then asked for them to move it to the basement, which was basically the reason I paid for delivery. But I was told that they're not allowed to move hot water tanks into houses. They packed up and left. I was disappointed because I paid for delivery and I should be able to say where to place the unit. Instead, I had to get my family together to slide the thing down the steps, which was fun, let me tell you. Next day delivery was nice, but they should allow the homeowner to dictate where it goes, within reason.

I am revising my 5 star review after waiting since 4pm for a curbside pickup of mulch and compost…read more It is now 5pm. I saw the items sitting on a cart by the front door and several customer service employees with no customers at their registers playing on their phones. I called the number on the sign and was told the order would be brought out in 5 minutes. That was 30 minutes ago. I called again and asked for a manager and no one picked up. The customer service associate said she didn't think there was a manager working today (Friday July 31st).

First, I want to recognize an outstanding employee at this location: Darien & Kerri they went above…read moreand beyond to assist me, and I was truly grateful for their help. Ramon was also very helpful, especially when it came to loading items into my car--his willingness to help was appreciated. Unfortunately, the rest of my experience wasn't as positive. Many of the customer service representatives at the registers were lacking in basic customer service skills. A refresher training in courtesy and attentiveness would go a long way. One of my biggest frustrations with this store is the layout. I entered through the Business and Construction side, which has a checkout and what appears to be a return desk--but I was told I had to walk all the way to the opposite end of the store just to return three items. There were no exceptions. That setup is beyond inconvenient and honestly makes me want to shop elsewhere. Overall, this Home Depot is decent, and I do find their prices slightly better than their major competitor in the area. But the customer service inconsistencies and poor layout make it a hit-or-miss experience.

Just figured out there is a Lowe's close so that's where I'll be going from here on out. 90% of the…read morestaff is either lazy or don't know what they are doing or both. I had had several issues at this location. For example my online order got declined and I had to come into the store to get my money back and they said they had to put an IT ticket in. Came back a few days later and a new worker gave me the money back. Another instance was renting an 8 foot pick up truck. 2 hours before the reservation it got declined saying it was out of stock. I drive by saw the truck went in and said yeah you can rent there no one using it today. If they aren't straight up ignoring you at the counter they are hiding in the aisles on their phones. There are a small amount of works that are helpful and know what they are talking about. Bless them but I'm so sorry what you have to work with.

I bought a phone on Saturday and changed carriers from AT&T to Verizon. I was having issues with…read morereceiving text messages and emails. I called Verizon and they said the set up was incomplete and they needed the AT&T transfer PIN. I went to the AT&T store, and was on hold and on the phone with AT&T for over 40 minutes. Finally, they said they couldn't help me. UGH! SO.... I went to Best Buy, where I bought the phone, and was really angry by that time. Michael was awesome. He calmed me down from actually wanting to be THAT woman, and he was so patient. He called both Verizon and AT&T, and between all 3 of them, my phone is up and running again. I really appreciated Michael's kindness and calm attitude. He's definitely an asset to this location. Thank you.

I came in with the intention of purchasing a 55" tv or larger. I roamed the tv aisles/section for…read moreprobably 8 minutes or so, casually walking by a store rep and what appeared to be someone of higher importance troubleshooting something, MULTIPLE times, without being acknowledged. Already perturbed, I stood for another couple of minutes appearing to need help within eyeshot of both of the men. They started to walk away when the "senior" gentleman finally acknowledged me. He sent a rep over to me. I explained I wanted 55 or 65 inch tv preferably Samsung or LG, QLED tech, and open box if possible. He took me over and without asking any more questions showed me an OLED. Far outside what I anticipated paying, when there are clearly other 55" QLED options. When I asked him about the Samsung 55" QLED in the back of the stack of open box TVs, I was told that it wasn't a good tv. I'm no expert but I certainly would want to know if my people were going straight to "not a good tv" rather than "what do you like about that one?" The man also could not get to his water bottle quick enough. Sipped on it during the experience. I asked a few more questions to give him another shot but he also disparaged other TVs. I couldn't leave fast enough. I did not get any of their names but this was around noon today. I LOVE shopping for toys like that, but this experience was not how you please your customers and get them to come back.

Lowe's has great customer service. I know whether it's paint, fertilizer, floor tiles, appliances…read moreor custom made countertops and more I will get courteous, knowledgeable service. Yvette was awesome - I had several questions about lawn and fertilization as well as planting grass seed. She was knowledgeable, pleasant to talk with and gave me options which she thoroughly explained. My definite one-stop go-to for home improvement shopping.

Always hard to find an employee when have questions. Returns are questionable. Lots of unwritten…read morerules and many times seems like a decision on a whim. Do not do well backing warranties at this store. I will be happy to shop competitors or nearby Lowes stores - - Streetsboro and Stow are close enough. Been shopping at this store for 25 years. No more.

Such professional, knowledgeable, honest and quick assistance with my laptop issues!!!!!read more

An honest, dependable and kind man who is excellent at computer repairs. I would never take my…read morecomputer anywhere else. Highly recommend. Quick service and good prices.