The employees at this store are the most unprofessional, DECEITFUL, and simply disrespectful individuals I've ever had the misfortune and displeasure of doing business with. Went in at the beginning of December 2021 for a gaming PC. Was instead offered a gaming laptop that a previous customer had returned. I was told it would be for the same price as the original item I wanted, which turned out not to be true. The device turned out to be defective upon taking it home, it was returned and I was given a much worse "loaner" computer while the defective one was to be replaced. During the wait I found the same device for significantly cheaper online and called to inquire about price match, to which all employees in-store confirmed that they would honor. This was incorrect and I was informed by the store manager that her employees provided misinformation, yet upon speaking with BRITTANY, the store manager on a conference call with the district manager MIRANDA, they promised due to the issues thus far with the defective device and the misinformation provided by the employees that they would honor the price match. Nearly a month passes waiting for the new device, when it FINALLY arrives, I find that they have replaced it with a LOWER SPEC device, AND the district manager MIRANDA had decided to no longer honor the price match she had previously agreed to. In fact, she outright lied and said that she had never even said they'd honor the price match in the first place. I was then essentially given the option to take a LOWER VALUED device for the SAME price as the one I was supposed to receive originally, with the price match assurance having been a complete lie. Given that I had waited so long and was needing the computer regardless, I begrudgingly agreed feeling as if there was no other recourse to address the lies and issues presented. Then, after missing only ONE biweekly payment due to a severe Covid-19 hospitalization, I call in after being released to communicate that a payment would be made on my upcoming payday to ensure the account would be caught-up and current. The store manager BRITTANY then takes over the call from a regular employee and DEMANDS the item be returned by the end of the day, as well as making accusatory and threatening comments multiple times. I have attempted to reach out to the corporate office multiple times since early December and have NEVER received any sort of reply. I'm always told that a district manager "DAVE" would contact me in attempt to help resolve my issues, yet this never happens, and the only district manager to reach out is MIRANDA, the one who lied to me to begin with. These people are manipulative and incompetent LIARS who genuinely do not care about their customers and treat them less than even human. They will say ANYTHING that you want to hear only to go back on their word and make any sort of interaction an unbelievably miserable experience. Their actions and behavior are completely reprehensible and this store should not be allowed to do business as they are an absolute stain on our community. read more