Cancel

Open app

Search

Rent a Car

1.0 (1 review)
Open 8:00 am - 12:00 pm, 2:00 PM - 6:30 PM

Rent a Car Photos

Rent a Car Reviews in Other Languages

Europcar - The "damage" they are charging me for is a tiny scratch less than one inch long. 100% scam.

Europcar

(26 reviews)

The pickup was great and we inspected everything together. The person inspecting did not look at…read morethe hubcaps, however, or point out any damage on them. Then, I drove the car for 48 hrs and never once parallel parked the vehicle and I did not hit anything, not even one curb m the car was in the same exact condition as when I rented it. However, the valet guy at the pickup claimed I damaged the hubcap with a tiny scratch less than one inch that you could barely even see. When I refused and explained that I didn't do that, he told me I was liable. He then told me to stand in a line that was over an hour at the counter if I wanted to contest it. This is 100% a scam as they know customers can't stand in long lines and wait when they are catching flights at the airport. Luckily, I was very early so I waited, and also got on the phone with my insurance immediately. The person at the counter was not helpful at all and told me they will be charging me for this extremely minor regular wear and tear on the vehicle that I did not damage myself. I am fighting this with my insurance now and I will write reviews on every platform I can to warm others to never use this company. I have included a photo of the "damage".

This was my first time renting with Europcar and it will 100% be my last. What should have been a…read more$350 rental turned into over $800 because of sneaky extra charges and bogus damage fees. They slapped on a cross-border fee and a premium station surcharge even though I had already paid what was required when I booked. Then at drop-off, they claimed there were scratches on the car. Funny thing is -- when I picked it up, there was no damage report provided at all. The car was parked in a ridiculously tight garage, and they apparently expect customers to crawl around inspecting every inch, then go all the way back to the desk to argue about it. Completely unrealistic. When I contacted customer service, they were no help at all. Basically, their attitude was "too bad, you should've caught it." No accountability, no fairness, nothing. Bottom line: Europcar will nickel and dime you, tack on hidden fees, and then blame you for damage you didn't cause. Out of all the rental companies I've used, this was hands down the worst experience I've ever had. Definitely recommend to go to Alamo or any other rental car business

Rent a Car - carrental - Updated May 2026

Loading...
Loading...
Loading...