I had a great experience picking up my reserved car at this location on a Friday morning at 10am.
There were 3 employees busily working to help a handful of patrons. A very friendly and helpful British woman assisted me (she seemed to be the head person), while answering questions from the two French workers. Within 10 minutes. we were on our way to the Hertz garage to get our car (we had done the online checkin process which speeded things up). I would highly recommend this office. We dropped off the car at the Hertz location at the Avignon TGV, where we had another great experience with very helpful agents.
This is in direct opposition to the experience of pickup up a Hertz vehicle at the Rome airport the year before, where absolutely no pleasantries were offered and couldn't help but feel the guy was trying to scam me. The following day I received a report from them stating the vehicle was in great condition, cropping out the body damage it actually had (luckily I documented this before driving away). read more