I have shopped this location for 10 years.First name basis with most of the employees.I have purchased many big ticket items costing thousands of dollars during those years.That all ended monday 8/27/18 with the rude treatment I received from the new mgr.I needed a really short term rental of a mower as my usual young man had left to join the army.I have done this in the past when I only needed a mower for one day,rent one of the repos from the warehouse for only a day or two.Usually the mgr makes me a deal for 35-40 dollars since its in and out and back in again.He told me however it would be usual price and terms and would cost minimum 60.00 take it or leave it.I asked him would he like to reconsider and look at all I have purchased over the years including the other short term mower rentals.He was brand new mgr however and refused to budge.
It takes many years to build a relationship with a loyal customer,but he destroyed it in 30 seconds.I will no longer shop there. read more