So my old Navien tankless sprang a leak a second time in the heat exchanger and I decided to go ahead and buy a traditional hot water tank. I bought one at Lowes, the Signature 500 series, a 50 gal. tank, model G6-PVS5040NV. I opted for a professional install, and Lowes atm subs to Renovations Plus. They (RP) then have a local fella (I live in Cookeville, TN.) by the name of Jesse I. come out to do the install. So my review is actually for who Renovations Plus sent out. Jesse was amazing. Professional, timely, extremely polite and very skilled at what he does. Couldn't be more happy with the entire service, from Lowes, Renovations Plus and Jesse I. himself. I'm an HVACR guy, and even though water heaters aren't my forte I do understand that you need to know what you're doing when installing these newer ones. Jesse knows what he is doing, the install was done beautifully. As for the invoice (the cost of the AO Smith and the work), it was very reasonable. I do not feel like I was ripped off. Like I said, I'm an HVACR tech, so I understand how appliances and labor in these fields are priced. And what I paid was worth what I received. People across the country have all kinds of horror stories about big box chain installation services, and much of it is likely true, but I guess I lucked out. -Jim B read more

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I contracted them through Lowe's. The installer was rude from the minute he walked in the door. He was expected in a 9-11 window, arrived shortly after 11, and said he could not wait 2 minutes for someone to come and shut off the water. When I called to ask him to return, I was told he was booked solid all day. What happened to the time for my job? It was handled so unprofessionally and I am amazed that this is how they handle business. I canceled the job and will go with someone who treats customers with kindness. read more

These people are installers for lowes. Horrible service....never answer the phone and the owner Lynn (guy) is about as unprofessional as it gets. Run away. read more

Best customer service I've had in 20 plus years. First, they called and explained they were going to be late. (Not their fault, the contractor was late loading them). That was a nice gesture having them call and letting us know in advance they would be late. Seems like business nowadays don't seem that's important enough to do but they did and it was much appreciated. The crew that removed and installed the hot water heater were OUTSTANDING! They worked in sync. It wasn't just one person working and the other standing around handing the other person tools. They worked together, both participating in the installation. The main person was extremely knowledgeable. It was fun talking with them. He provided helpful tips on how to keep the unit functional longer. Overall, the best service experience and customer service experience I've had in a very, very long time. I requested the company send me a survey so I could fill out a survey on their outstanding service because I was so impressed with their service. I would definitely recommend them. read more

Scheduled with Lowe's for the install of my water heater. Speaking with the lady on the phone was phenomenal, she listened to my needs, was very polite, professional, and made the whole process very easy and simple. Answered all my questions while getting me scheduled quickly. The guys they sent out for the install were awesome and very knowledgeable while getting the install done quickly and efficiently without flaw. The install guys answered my other questions and didn't mind me watching them during the install, learned a lot along the way. I would definitely recommend these guys and am scheduling another install for my other house knowing these guys will do the work right and keep me at ease knowing the install was done right! I definitely recommend this company, they have a pretty badass crew and people that know what they're doing and very knowledgeable with the products and the whole process while listening to the customer and taking the guess work out simplifying everything. Not to mention the install was quick and they kept me updated throughout the entire process as to what they needed to do. Great company and staff. Keep up the good work, you guys are amazing! Thank you! read more

Renovation Plus - Plumbing Near Me - Nashville, Tennessee