After years of frustration, I write to save others the indignity of engaging this company, especially at this location. What was the final straw? To begin, no one was harmed, no foul language was exchanged, so, in the context of modern-day business interaction, the minimal standards appear to have been met. Alas, I recall a time when employees helped or at least trie to help. What has happened? I know that computerized inventory and marketing services have alienated owners and workers from the products and customers, but, c'mon man, can't we get basic questions answered correctly? My apologies for the mini rant, but the changes over the past four decades have been terribly frustrating.
So, here's what happens regularly. I always call the location to ask if a particular product is available. I am told that it is. I make my way to the location and find a) the store is closed, b) the product is at the other location, or c) the product is not available.
Sometimes my call is motivated by an email advertising specific products at specific prices. When I call, the person at the other end informs me that there is no email ad. Apparently, I am not looking at the ad. Apparently, I did not get the phone number from the ad. Apparently, I made up the names and prices of the products. Regardless, once the products are identified and prices confirmed (maybe I received an email ad), I make my way to the store to make the purchase. I enter, always the only person in the store, and learn that no one has any idea where the product of my interest can be found. How is it that 15 minutes after I call, suddenly the product no longer exists?
Some day, ages hence, I shall again be tempted to support the local retailer only to rue the decision again. read more
