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Renewal by Andersen

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Ask the Community - Renewal by Andersen

American Garage Door

American Garage Door

(1 review)

I DO NOT recommend this company to anyone! I have had several issues with them. Here are my…read morecomplaints: I needed an emergency replacement garage door, so they came out to inspect. (To their credit, they came out that same day I called, but this is the ONLY good thing they did!) I was then told via phone that they got the specs on my door & would order an exact replacement. They said it'd arrive in approximately 2 weeks. 3 MONTHS (& several phone calls) later they finally came to install the door while I was at work. I came home that night to find a door that was completely different than what I believed was ordered! After speaking with a manager, he admitted he never came to my site so he just ordered the door his field rep suggested. Unbelievable!! When I stated I didn't want to pay for a door I didn't want, I was essentially told there was nothing they could do because the door was "already installed" & it was now my door. Excuse me?! Is this the way you want to do business?! They also didn't complete the job that day, as they left all the damaged weather stripping from the old door, & also did not install the new rubber seal along the sides of the door. I was told it was "too cold outside" to install them at that time. (This was in MN, but it was above freezing the day they came.) Since I didn't have the time/budget to deal with buying another (correct) door, I paid a portion of the bill, but did not pay in full since the job was not 100% complete. The company then mailed me several billing statements with interest charges since I had not paid in full within 30 days. I called for each billing statement (5 times) & was told each time that the finance charges would be removed. Yet EACH & EVERY consecutive bill had additional finance charges. This went on for 6 months. When they finally came to complete the job, they wasted no time & sent me a bill 1 week later asking for payment in full, plus interest. I'm am stilll waiting to speak to management to correct this issue. My advice--stay FAR away from this company so you don't have to deal with their poor business practices!! You have been warned!!

Hicklin Garage Doors

Hicklin Garage Doors

(3 reviews)

We had ACS come to our home to give a quote for new garage doors. I explained that I wanted the…read morebrick mould around the garage doors replaced because they were dented. I showed him all of the dented areas and he assured me (3 different times throughout our visit) that the brick mould would be replaced. He told me that the mould would be the same color as the rubber seal that would be put in around the doors. He also told me that the brick mould would be included in the quote. I called ACS to voice my concerns and I was told that there was nothing that could be done and that their salesmen had so many years of experience that none of them would have told me that (the salesman that came to my house seemed very young). A short time after I called, a lady called me to see how I liked my new doors and when I explained my concerns to her, she said she wanted to talk to someone else in the office and get back to me. This call happened in May and I have yet to receive a call back from them. I love the look of the doors, but my dented brick mould was not replaced as I was told it would be, so now I have had to hire another company to replace the brick mould when I was originally told it was going to be included in my quote. I feel deceived by the salesman that first came to my house and ignored when no-one bothered to call me back.

We had a fantastic experience with ACS after inheriting a different local company when we bought…read moreour home. The previous company was a disappointment when we had an urgent need arise so when we needed a new system I called ACS due to their positive reviews. So glad I did! Pricing, prompt service and solutions were all outstanding. Don't default to the big name companies - give them your business and you won't be sorry!

Renewal by Andersen - windowsinstallation - Updated May 2026

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