I applied for a mortgage, was pre-approved and started the process of buying a home. After several months of searching, we found one we liked, put an offer and was accepted. That was when Renew basically abandoned us. The file was sent to a senior mortgage specialist in Arizona, who immediately sent me an email asking for all the paperwork that I had already submitted. He had no clue who I was or that I was already pre-approved. This is also when communications came to a near standstill.
Communication between myself and the person in Reno I was working with had been great, as soon as it was passed off, the communication became almost non existent. As we got closer to the final process, I hadn't heard from the person in several weeks, even though emails had been sent.
Then I received a call from my realtor that my loan had been declined. When I expressed my surprise, my realtor read me the email that was sent to him, telling him that I had been spoken to and understood what was going on. I had no idea as I had received no communications from the company. When I checked my email, there was an email there denying my loan with 3 reasons that it was denied. 2 of the reasons were wrong and although I have emailed several times for further explanation, there has been zero communication from the company. RENEW LENDING is not anyone I would recommend doing business with if you value honesty and communication.
Myself and my realtor have emailed Chike and Jay for more clarity and information. I have sent 4 emails, total silence, no response whatsoever fron anybody at Renew Lending. Also I attempted to get a loan with another lender who called USDA directly for direction as to what is needed to get this loan. After talking to the USDA underwriter, it became very clear that even though Renew Lending said I was pre-approved, this loan would never have gone past the USDA underwriting. There was a lot of conditions that had to be met and I now feel that Renew Lending just screwed with me for some sick reason that only they know. read more