This rental company is a SCAM. They took our $300 application fee, they never showed up at the…read morepre-arranged apartment viewing, and they will not return our calls or emails. Do not trust this business.

I was living in one of the units now owned by Renew Eagle River when they purchased the building in…read moreAugust. I called every day for 3 weeks to try and schedule a check out walk through and never received a phone call in return. I ended up cornering the new landlord in the parking lot while she was showing other available apartments and finally arranged a walk through. After finally having a walk through and successfully moving out of Alaska the first week of September, I'm STILL calling daily trying to retrieve my housing deposit. I'm onto my 4th week of consecutive daily calls in November to attempt to receive my housing deposit that I was assured I would receive as there was no damage to my unit on move out. The apartment and neighborhood was a wonderful chapter in my life, but I can say with full certainty that had I not already been in the process of moving out, I would have decided to leave simply due to the fact I called my "landlord" every day for almost a month and still couldn't get a call returned. Not worth the headache.

Place is a sewer! Parking lot is always filthy so is the laundry room! The place had roaches! We…read morehad stuff missing when we moved out! All disrespectful 20 year old kids living in there! I hate weidner never again!

The manager Jacob is discriminating on people who have housing vouchers. Harassing a single mom…read moregoing through cancer and working and taking care of 2 kids. I paid my rent every month but when my lease was coming to a end he said he wouldn't renew my lease when I asked why he said I can't give you a reason why at this time. Then finally he said due to non payment of rent I never missed a rent payment either did alaska housing. He doesn't know how to fill out the notices or the correct notices at all and he never signs the notices. He doesn't know what he's doing and isn't doing any of it legally correct. He text me and asked how my move out was going I responded what move out I didn't get no notice either did alaska housing so both of us were confused I said my year lease isn't even up yet. I told him I don't have anywhere to go. He came back with I guess we can give you a little extra time I said I could lose my housing voucher over this he said we'll I'm sorry to hear thar. I said so what me and my kids are just supposed to pack up and live in my car he said I guess so. He has Harassed me since after I moved in. When asked to talk to his supervisor he gave me a name and number I left multiple msg with her name Rachel never once gave me a call or responded back to my emails. So now I'm living in my car homeless. This man should not be a property manager at all he doesn't know what he's doing and I'm Turing him into fair housing right. Do not rent from timber Ridge 1,700 for a small 2 bedroom apartment no storage only allowed 2 parking permits one for tenant and one for guest and you can't have more than one guest over or the put tow notices on there cars. They don't maintain the property at all. They brought us shovels to shovel the snow the plows came through 2 times last winter and the never sand it was a ice rink last winter nobody puts ice melt or sand down on side walks nobody shovels side walks. He is rude and discriminating. Don't rent from them you will regret it.

This is possibly the worst property management company I have delt with. Brooke was very…read moreunprofessional and unaccountable the entire time. They "quit" because I had asked them to do a troubling amount of walk throughs, a grand total of 2 a year. But I couldn't be happier not having them look after my home. After the recent earth quake which was bad for everyone and I get that, damage is inevitable. I was parting ways with brooke at the same time as the earth quake happened and also my tenants were moving out. I had recieved a call from them that my crawl space was flooded and my house was split in "two" and I shouldnt rent it(seemed like another attempt by them to screw me over). I booked a last minute flight from washington dc and arrived thursday. I noticed quickly in my home that it was not managed by a competent team. My home was filthy, appliances hadnt been cleaned. Tenants painted and glued items in the home, I now have a very evident mouse problem that was never reported, trash around the outside of the house and when I asked brooke for documentation pertaining to managing my house and inspection reports she told me wife she does not have any documentation. Oh and I called brooke and attempted to get her to resolve these problems and she simply told me ahe does not care and will be doing nothing. Soooo if you are looking to have your home managed correctly and cared for do not use brooke. Unless you enjoy crappy service.

Brooke is by far one of the most incompetent and lazy property managers around. She's the reason…read moreour home got trashed by a heroin dealer. She took advantage of the fact we were out of state and didn't bother to even care. I reported her to the Valley Board of realtors. Just disgusted by her and her incompetence.

I don't write many Yelp reviews but every once in awhile I feel so grateful to a company or…read morebusiness that has helped me that I must shout out to the world my gratitude and encourage others to benefit as I have benefited. We've owned a house in Eagle River for 5 years that we rent (mainly during the summer) on HomeAway/ AirB-n-B. In these past 5 years we have tried different options for the "transition cleaning" between the guests and I have never been as happy as I have been this summer working with Shannon and her team at ER Best Cleaning. They are fast, the cleaning is (in my opinion) EXCELLENT, they are problem solvers, they take feedback and do the specifics that were asked of them (without having to ask twice). They are also organized with their business, for example with our situation the days they need to clean vary all the time (so its not a set day each week) and they have always been on-time and cleaned the day we've asked. Their pricing is very fair and payment is also super easy with a Paypal link via text so I can track that I've paid. No doubt about it... 5 star company. They are also pleasant to talk with and interact with too! :-)