I am writing this review from both my personal experience, and that of my father, who lives out of state, who used Brooke for over 25 years as a property manager, which apparently meant nothing when it came to her level of service.
The property had been in Brooke's care for roughly 25 years. Initially she rented to military families on long leases with no issues. The last 5 or so years of her service took a steep downturn. The greatest disappointment came in 2016, my father and I agreed that my family would move into his rental property after the latest tenants had been evicted for not paying rent(they were habitually late), which meant removing it from the care of Brooke.
When my husband and I went into the property we were disgusted. How she ever thought this property was in rent-able condition is beyond me. The carpets were worn down and dirty, holes in the walls, broken window, mold throughout the bathrooms, etc. When I spoke with Brooke about these issues, asking if we could get the security deposit from the renter's since this was obvious damage they had caused, her response was "that is normal wear and tear", ABSOLUTELY NOT. She also lied and stated the broken window was from a rock on the road (physically impossible because the crack was on the inside pane of glass).
Side note: in 2014, the roof had to be replaced because the moss had grown so thick(2"-3") that the roof started leaking, which lead to mold and damage inside an exterior wall. My husband and I were the ones to discover the roof issue. How this wasn't addressed before it got so bad is a clear indication of the level of care given to properties managed by Brooke.
Today, in 2019, my husband and I are putting money and sweat into fixing up the home little by little and as we do, we uncover more and more issues that are a direct result of Brooke's level or lack of care given to this property. I would never recommend her management company to anyone, especially someone who does not reside locally.
I hope this review helps someone avoid the headache and financial burden of using Brooke's property management. read more