If you'd like to experience retaliation and have people walk into your home while you are naked in the shower, then move here. So much for the anonymity of yelp and the integrity of management. Anyone else notice that the positive votes on yelp for renew have come from Heather R. ("Property manager") and her husband?? If you'd like the TRUTH, ask. There are so many tenant violations here and attitude from the incompetent staff it is absurd. If you want to be patronized, greeted with excuses & lies, then Renew is for you. As for me? I'll stick to above board humans who have the skill set and integrity to perform the job at hand, and perform it well.
While this property looks decent on the outside, a poorly executed coat of paint on one side of the fence (which was only painted on one side, not the tenant facing side, with no taping done, so drips of dark brown paint were left strewn about the patios), paint cannot cover the damage that these buildings face in reality. After moving in reluctantly, knowing this is just a temporary stop while our final home is being prepared, we have had non-stop headaches from the incredibly incompetent staff at Renew. It is clear that the property manager, Heather, is inexperienced and green in role. We initially chose this location based on overall positive feedback around the experience that others we know whom have chosen to rent at other facilities managed by the same company, have shared with us, but were quickly disappointed by Heather's lack of attention to detail, meaningless drawn out communication, and having our initial move in date pushed back 3 times. We moved forward despite this experience because the feedback we had received had been so positive overall. The day we moved in, with no proper walk through with management, we moved into a filthy space with dead flies inside the dishwasher, hairs plastered all over the walls, and a broken mirrored closet door. Since then, we have had appliances break, water heaters burst, leaks and lack of proper inspection, to name just a few, in the very short time we have been here. Things happen, and while much of this could have been avoided with a proactive management team, it is the incompetence of the management team, the poor communication and grammar, lack of attention to detail and follow-through, half a**ed repairs, and attitude when we are unable to accommodate a less than 24 hour repair notice, that are the reason we are taking time for this review. Our tenant rights have been violated numerous times, and if this continues with no action taken to rectify the issue at hand and the poor management on site, we will have no issue taking legal action, and have simply not done so at this point in order to give Heather the benefit of the doubt...perhaps she doesn't have the support she needs to be effective in role... We are bombarded by solicitation from both third parties and the property staff, the "community events" have been a total joke, we are not told about important things, such as strange men coming on site to paint and staring into windows, and then over communicated to about the things management believes will paint them in a good light (i.e. community BBQ). We have had things damaged, moved, and left a disgusting and unacceptable mess each time we've had maintenance on site, including the time yard work was done, without our knowledge, and piles of dirt were left covering our entire walkway until we were forced to move it ourself. While we appreciate efforts to improve things through the replacement of toilets and shower heads, this was again not communicated to us, and our own work was missed to accommodate this need (we cannot trust this team or anyone they employee to be on site alone following the damage, mess, and missing things we've experienced and witnessed). Both times in these cases, either tools, equipment, or the old toilet and shower pieces were left behind, and failed to be picked up following our communication. We STILL do not receive communication the way we selected as our primary source of communication, and Heather has reset our portal twice incorrectly now, in an attempt to resolve something on her end, not ours. I am personally still not receiving any communication from Heather, despite being the primary tenant and selected main source of communication. We knew moving from our beach front home to the valley would be a challenge on its own, which is why we chose a place boasting "luxury living". Unfortunately, it has ended up being an experience we are eager to escape. As a long time business owner and leader, I can safely say you are only as strong as your weakest link, and this is a gigantic weak link. I know Heather moved here from out of state, so perhaps she is unfamiliar with California property and tenant law, but that fails to explain the significant gap in communication skills and leadership competencies. We sincerely hope this team receives the support and training need. read more