Loved living in this community. We were here from June 2016-Dec 2020. We decided to head back home…read moreto the Bay Area, otherwise we would probably still be living at this complex. If you have a friendly pet, this is the place to live! They have (I think) about an acre of forest that is fenced off. You can walk or let your pup loose and they'll most likely meet other doggos and have an impromptu play date. Rhodee (our dog) had so many pup and feline friends here. Neighbors are super kind and friendly, we were sad to say goodbye to so many people that live here. Nicole D. is the complex dog walker so if you need someone to walk your pup or stop by to feed the kitty, she's your go to. Ben the facilities manager is awesome, whenever we had a problem in the apartment he was always quick to help. Just send in your request online. Allison the property manager was always kind and accommodating. Follow the rules (which is a simple request), let her know about things ahead of time (which is just being considerate) and you'll always receive great customer service from her. During our time here we lived in an upstairs one bedroom and then a three bedroom townhouse. The apartments are nice and the appliances were up to date in both of our places. The townhouse comes with a garage and a patio or small to medium sized backyard, depending on which unit you get. We loved living here and would definitely recommend this complex to anyone looking for a quiet and safe place to live in Atascadero.

Quiet, serene living is what you get with Hidden Oaks. Repairs are done quickly and efficiently…read morewith the portal app. The maintenance man Ben is great and lives in the complex. Allison,the property manager is great at communicating important information for the tenants, and a pleasure to work with. It has a lovely park within the property that is well maintained and great for your furry friends. If you are looking for a clean, safe environment for you and your pets, this is the place!

This experience has been incredibly unprofessional and deeply frustrating, especially considering…read morethat we never even moved into the property. We applied over a week ago and made consistent, good-faith efforts to stay in communication to ensure that all information was received correctly. The application process itself is somewhat flawed, as certain fields can be cut off upon submission, which we proactively tried to clarify. Initially, we worked with Judith, who was kind, understanding, and aware that we were under a time constraint. At that point, our application was nearly complete and progressing well; the only remaining item was my boyfriend's rental verification. Unfortunately, when Judith was unavailable, we were redirected to Theresa, the property manager, and the situation deteriorated significantly. Theresa spoke to my boyfriend in a hostile and accusatory manner, questioned why he was moving, and accused him of falsifying information on the application. She issued an abrupt ultimatum, stating that if his current landlord did not respond the same day, our applications would be denied. She further claimed that she had not received any verification documents and accused us of lying and wasting her time. At one point, she stated that the application indicated my boyfriend still lived in Bakersfield, which is categorically untrue. His landlord was hospitalized and without her phone at the time--an explanation Theresa dismissed outright, accusing him of fabricating stories. I called to seek clarification, genuinely believing there must have been some misunderstanding, as every staff member we had interacted with prior to Theresa had been courteous and helpful. Upon answering, Theresa opened the conversation with, "What do you need?" in a dismissive and hostile tone. When I calmly asked why we were suddenly being told documents were missing and that we were now at risk of denial, she again accused us of lying. I then asked--sincerely--why she was being so rude to us, as we had done everything requested and had not been treated this way before. This escalated the situation further. Theresa raised her voice and abruptly stated that our applications were denied because we were "too persistent," accused us of yelling and calling her names (which did not occur), claimed we had bad credit, and then hung up the phone. These statements are false. We have solid credit, earn well over three times the required rent, received positive references from both employers and previous rental companies, and even had a co-signer prepared if needed. There was no reasonable or factual basis for this denial. Given the aggressive behavior, false accusations, and sudden denial following repeated claims that we were lying, I feel we were treated unfairly and unprofessionally. I intend to file a complaint with the Fair Housing Act, as this interaction raises serious concerns about discrimination and misconduct. I sincerely hope this property considers replacing its management with someone capable of communicating professionally and respectfully, even under pressure.

I almost passed on these apartments after reading some of the negative reviews, but I'm glad I…read moredidn't. What I've experienced here is very different from what many of those negative reviews describe. The community is clean, quiet, and well maintained. The area is peaceful, with plenty of walking paths, and it's dog-friendly, which was important to me. Parking has not been an issue at all. There are plenty of spaces available, even if you have guests or more than one car. The apartment itself is beautiful. I love the layout, the patio is a great size, and everything feels comfortable and well designed. The leasing team, including their manager, have been friendly, helpful, and easy to work with. They took the time to explain things clearly and were patient throughout the process. From what I've seen, a lot of the negative reviews seem misleading or tied to individual issues like not paying their rent.... rather than the actual living conditions. Those reviews don't reflect the day-to-day experience here. If I had relied on them, I would have missed out on seeing the property at all. I'm glad I formed my own opinion instead of taking the reviews at face value.

I loved living here. The landscaping was beautiful, the manager and staff were so attentive and…read morehelpful. It was quiet, non-smoking, no crime, and a place I felt comfortable being all day with my baby while my husband was at work. It's also close to a great park and not far from two others. I especially liked living here because it's not a huge complex where you feel like a number. There are only 64 units and you feel part of a community.

It was great living here, for the most part. I LOVE that they allow cats! But, you can hear every…read moremovement the upstairs neighbors do. Some paint job needs some work. Drainage should have been fixed before moved. Floor needs to be redone. But it's also very comfortable. And feels safer than most places. And management is very helpful and fast/on time. The pool nor the hot tub were warm when we moved in. Though, that's good for those warm days. A bit pricey. And it goes from a 3 month lease, to a month to month lease. Which is amazing.

Definitely do not recommend this business. The Association uses them but has no idea of our…read morecomplains that go unresolved for months. If you insist too much they give you the run around " leave a message". There are complains that go unanswered for decades...causing damages to the inside of houses which they don't take responsibility for it! Pleasant to talk to but extremely inefficient and poor communicators. Our Association meetings are in horrible timeframes because they have people outside the area, in another state, working with us. The houses need painting but have not been painted but one in 10 years... the roofs were done poorly through the years have caused damages to select property owners. They do the bare minimal and ignore it whenever possible. Unfortunately the association meetings are done during very uncomfortable times for people that have a job acomodating only the time frames of Mark IV Property Management. A small sample left over from a leaking roof which took complains for several years to be resolved...

Don't expect any help or even a phone call to be returned. If these people represent your HOA plan…read morefor zero support especially from Stephanie. No returned emails. No help. Nothing. Whyvtgey are in business is beyond my perception. I would never hire these morons to sell or manage my properly. Avoid

I have to agree with the last comment Nina the resident manager is not very good on returning…read morecalls or emails for that matter. I to have called and left several voicemails and have yet to hear from anyone. The craigslist ad states they are a "soon to be crime free Multi- Housing" this is not true. I have looked into it and they haven't even met the requirements. I gave it a star the property is nice. kind of high priced for the space.

I moved from Hidden Oaks to Las Lomas Village, which was built by the same company, three years ago…read moreand was the first tenant to move into my beautifully appointed apartment with views and trails. Found myself moving to Florida for family purposes and glad to say I now am happily re-settled in at Las Lomas Village. Many of same friendly neighbors still here after my absence of two years. Well managed, quiet living in little "village" on top of hill. Easy to love this place.

Once again things here have gone from absolute ass to worse. Since ERA took over management, our…read morerents have increased, as well as the Tenants being forced to pay renters insurance, and now we are being charged for water and trash. Not to mention the additional fee you are charged if you want to pay your rent online. This place will nickel and dime you at evert turn. Avoid this place at all costs! Also, this place had ALOT more reviews, yet some how they've all magically disappeared. I know this is like my 3rd or 4th time posting a review on YELP about this place.

To Patrick C's point, yes, tenants can get unreasonable upset over things that are out of the…read morecontrol of the property manager, but sometimes the property management is indeed negligent. Unfortunately, my time at this property, although began to get better towards the end, fell into the latter category. Examples: The water shutoff valve to the group of units I lived in was in my back patio/yard. Instead of knocking on our door to gain entrance to the yard, management would just take our fence down and not always put it back up when done. On multiple occasions maintenance would leave cigarette butts in our yard, despite being asked repeatedly not to. On 3 occasions we were left up to a week at a time with standing water in our sink due to poor plumbing, instead of calling a plumber immediately. On 1 occasion I had to call the emergency line due to our carbon monoxide alarm going off. It took 3 days for anyone to get back to us about this. When they did it was discovered our old stove was the culprit and was replaced. 3 days to respond to a carbon monoxide alarm! On 1 occasion the unit upstairs flooded and caused extensive leakage to our unit. Somebody from maintenance came over right away (which was appreciated) to survey the damage, but then pulled a large bowie knife and went upstairs to talk to those tenants while brandishing that bad boy! Look, it wasn't all bad. And I know (i've been an on-site apartment manager before) it's hard work and under appreciated. But, for the 2+ years I lived at this complex, we've had to deal with more head aches and issues then I think is reasonable. Things have improved there it is true, but for the cost of rent, this complex, as of right now, is not worth it. Renter beware.

New management is much better! They are quick to fix things and are updating as old tenants move…read moreout. The apartments are nice for the price point and even have a backyard! (rent is $1,050 for a 2 bedroom 1 1/2 bathroom and the pet deposit is $200/animal at least on my lease) The only reason I'm rating it a 4 instead of 5 is because I moved in here in 2014 and it was still under the old management so my apartment isn't updated. (they update after you move out, which makes sense but for me I wish I had new windows and flooring)

Save yourself your sanity! DO NOT, I repeat DO NOT live here! Management is rude, inconsiderate and…read morenever ever is in the office during office hours. They are VERY rude to children and they have no people skills. They yell at you over everything and will have a car towed within minutes!

I gave a five star due to everything went as planned for this work order. It was regarding my…read moreAppliance. It was done in a timely manner. Thank you!

this place is a money pit, nothing works right but they want your money, NOW. Tried to sign my…read morelease but couldn't cause it was being controlled by someone who runs the property from another state. ICE.

I turned in a rental application march 11th and got a denial letter in the mail that was dated only…read morea day after I turned in my application. They denied us for "unable to verify employment", " temporary or irregular employment", and "unable to verify income" which was all very confusing since my fiancé has worked at a very well known winery for almost a year now and we turned in his two paystubs with the application. His manager is out of the country, so I went into their office to try and explain that incase that's why they denied us. When I very politely asked if I could give some explanation as to why they may have not been able to contact the manager in order to verify income and employment, a very rude older women said she doesn't need any explaining and better luck next time and then picked up the ringing office phone, as another older women sitting in a chair across from her looked at me and mouthed "sorry" The woman in charge of applications is either RACIST or money hungry for $50 of application fee's because I have never been treated so poorly by any management company in person like that.

I was just now physically assaulted by Cathy who works at the front desk and reportedly takes care…read moreof accepting new applicants. She fails to listen to anyone or let them talk on the phone and then hangs up if she doesn't get her way. So, I went down there to justify my case. Here's the story: The owner is a very nice and respectable business woman who showed me 2 properties. I sent in a rental application about a week later. Kathy was rude on the phone the first time I ever called, which was a Thursday. She was inappropriately rude while not even knowing who I am or what I look like or anything, just rude to some random stranger on the phone who is inquiring about the properties. Kathy told me she viewed my application. This was a lie. Next day, I call to speak to the owner again, seeing if she's in or if she got my "note that Kathy left to call me back" and I get the same nasty demeanor, brushing me off. As if finding a rental isn't already stressful enough without the additional interpersonal barriers. Then, she says something weird and outlandish in a somewhat childlike voice, "I can't force her to talk to you, she's busy." As if I was pushing the issue in an inappropriate way. I wasn't. I simply called back, following up on the property and my application. Kathy talks to you as if you're burden when really she's just lazy and not doing her job because I found out she never even viewed my application because I realized I sent it to the wrong email address. The site listed summersre1@hotmail.com. This may have been an old site or something. The current email is @gmail.com. Therefore, she lied about even reviewing it from the start. And had asked me to "send it again" to the gmail account AFTER I told her I was interested in staying in touch until I find a place. She thought she could just brush me off and not help me. So once she finally reviews my application she said they need a $25 cash application fee. I spent an extra $15 to overnight it because I was very interested in both places the owner showed me, but I decided that a week after viewing them. This was on a Friday I sent the money. Monday morning I call when the money was delivered and she tells me she found a renter for both places, magically, and that she can send me my money back because she hasn't "processed" my application yet. This was because I applied to places that were "already off the market," in her eyes. SHE was willing to send back the money. I said, "hang onto it because the owner said they might have new rentals pop up that I might be interested in." This is when she realized she wasn't going to get rid of me and that I would be in touch trying to find a new place. She agreed to hang onto the application fee and only charge me if she found a place for me to apply to. She told me she would contact me if she found anything after I told her what I'm looking for. I told her the price range and number of bedrooms, etc. I quit bothering her and kept shopping on my own because every time I called, she was annoyed. So I was giving her the chance to contact me. I let a couple weeks go by. I call today and try to explain this situation and before I could get 2 sentences out she starts talking loudly over me, won't listen. Hangs up. I go there. I start explaining. She's trying to talk over me loud enough so no one else can hear this craziness on her end. I was in there for literally 2 minutes, not even, before she walks quickly around the front desk and opens the front door and puts both hands on my right arm and starts yanking at my arm, scratching me through my shirt. I'm telling her not to touch me. "Don't touch me Don't touch me you're assaulting me!" I'm verbally telling her to get off of me. And I'm pulling away from her tryin to get out of her grip without touching her back and she lets go and watches me fall hard on my ass on the floor and is yelling at ME that SHE is going to call the cops. When she stole Money from me, never helped me out, physically assaulted me, never heard me out. The "non refundable application fee" I totally get. IF your application was actually processed and reviewed for a specific unit. That never happened. She offered to give me my money back and then it later became an issue???? I told her to hang on to it if they find a unit for me to apply to. I never applied. My application was never "processed," is the word she likes to use. So, she's threatening to call the cops on me when I was there for all of about 5-7 minutes in total. I'm a frustrated customer who wanted to be heard. That was all. It should have never gotten physical. She's not security. She has no rights to physically touch me. And she knows that. And the other woman behind the desk knows that too. To yank on my arm and make me fall down and then try to humiliate me. She's awful. And should be charged with assault.