NEVER AGAIN!!! Big disappointment!…read more
At first Cory was all friendly like "How can I earn you business?" So, I took a chance with them and they did lock in a decent rate. They gave us a long list of financial info they needed. We gave it ALL to them way ahead because I know, once we're in the middle of packing, moving, changing addresses, scheduling closings, driving etc, I don't want to have to worry with those details.
Then Mann Mortgage - Michelle and the underwriters - USED the closing deadline to leverage demanding more and more information, trivial crap, all items WAY BEYOND what they originally said they needed. And here's the thing, my wife and I have a strong income, a long history of success, and high credit score!!! They actually called my wife's employer THREE TIMES (to her employer's disbelief) to confirm she worked there and her salary. REALLY? Oh, but it gets worse...
Mann Mortgage then did what all the shady mortgage companies do: We were almost at closing, we're immersed in all the demands of moving, staying in a hotel before closing, driving long distances, and suddenly Michelle is like, "Oh, we need one more thing!" Ugh. So we got it to them. Then, "No, we need one MORE thing." So, again we deliver. Then, "Oh, we need one more thing!" Yet again, I deliver taking time away from helping my wife with moving details and I confirmed with Michelle, "OK...this is ALL YOU NEED, RIGHT? After this it's done, right?" And Michelle said, "Definitely, that's it."
Then she comes back AGAIN demanding something else!!! And worse, she used the "It's not me, it's the underwriters" BS, piss-poor excuse, just like used car salesmen blaming the sales manager when really they're all on the same team and know exactly what they're doing.
Mann Mortgage didn't "serve" us, they "played" us.
Michelle, Cory and the whole company made this process a distressing, painful, frustrating experience and trust me, they knew EXACTLY what they were doing the whole time. It's dishonest. It's bad business. And it's part of their plan.
And to top everything off, as Michelle was making all these FURTHER demands I finally reached out to Cory, their "kind" salesperson explaining what was happening, expressing my disappointment and asking for some help and his exact and complete response was a text saying, "Thank you for your feedback."
In other words, "F-you." (He has some personal work to do).
If my review can save ANYONE the pain and hassle of working with Mann Mortgage, the time I've taken to explain this will not be in vain. DO NOT HIRE MANN MORTGAGE. If they approach do not walk away, RUN!!! .