Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.

Wow. Bravo to these great folks for saving me THOUSANDS of dollars. Had them check out a car I was…read morethinking of buying and they found a list of problems as long as my arm. Would have been over $1000 to just get it to pass inspection. On top of that they were great to deal with. Very detail oriented and answered all my questions. Even about a car I wasn't able to get looked at there. Bravo and thank you!!! Wildest part: It was a complementary inspection. Total cost: $0. How is that for above and beyond??!!!!

I have gone here for years and I always get quality service. I went there needing an oil change and…read moremy brakes done. They came out and showed me my cabin air filter was very dirty and needed re, but I couldn't afford it at that time. They were nice enough to blow out the filter which gave me more time to replace it.

Returned my phone call... I called on Monday.... June ... its over a week... no return. Phone…read morecall.. I wanted an estimate on changing out a timing belt...

Thought they were customer friendly quick and efficient…read more Location was central area they need to mention they're in old Napa building

Shabazz and Ali...r the best ther just down home good ppl...the quality work they give u is…read moreEXCEPTIONAL. I have never been to a shop wear they actually show u wats wrong with ur car they will bring the parts out to you and explain to you why things happen ..trust me u won't b disappointed...no matter wat time or wat day it is they will always squeeze you in...me and my daughter just LOVE THEM.plz give them a chance u won't regret it.

Very bad experience! they are very unprofessional. overcharging me for diagnostic. the owner called…read moreme racial slurs just for asking questions. I wouldn't want my worst enemy to be treated that way

I would like to note that we are an elderly couple who chose this garage based on recommendations…read morefrom local residents. We brought in our only vehicle because an emissions-related warning light was preventing us from renewing the registration. Our vehicle remained at the shop for an extended period while parts were being ordered, some of which were reportedly backordered. After the parts were installed, the warning light remained on and the original issue was not resolved. At that point, we were advised to take the vehicle to the dealership. We spent a couple thousand dollars on emissions-related repairs based on the garage's recommendations, yet the problem remains unresolved. As retirees on a limited income, we cannot afford additional costly repairs. We were not offered any refund, partial reimbursement, or clear explanation of what the actual problem might be or how it could be fixed. While we understand that some repairs can be difficult to diagnose, our experience left us feeling that we paid a significant amount of money without receiving a solution to the issue that brought us in. We encourage others to use caution and ask detailed questions before authorizing major repairs.

Went for a quick emissions test and to renew my sticker. Was in and out in 10 minutes and they put…read moremy sticker on for me. Will definitely be back when repairs are needed. Very nice guys.

Needed to have a repair on my car. I was over quoted at another shop. They were able to give me a…read morefair price for quality work, done in a timely manor. Haven't had any issues since the repair was done. I was thoroughly satisfied with their professionalism and the results afterwards. I would definitely recommend bringing your car here if you need work done.

they made sure to take extreme caution while working on my car. Very clean, honest, and respectful…read moreplace of business. Thank you !

Outstanding work. Had to remove the entire dash of our 2018…read morebeetle to replace an evaporator. Back together, works flawlessly and you could never tell. Trust all your AC work to these guys. Top notch!!

Recently had some work done on my car here and was more than thrilled at the honesty and quality of…read morework provided. If you have concerns about anything or question something they take the time to explain and give you peace of mind and do not brush anything off lightly. They treat you like family and safety is important to them. Very refreshing to find good mechanics that is honest and thorough. Do not hesitate to bring your vehicle here.

This is the best and most honest repair shop that I know of in the area. We always get the best…read moreservice and customer service. Honesty is important when dealing with cars. Much appreciated

Had my exhaust repaired, along with a break sensor issue...THE BEST! No mechanics like working on…read moremy vehicle, but Dan took it on like a bull, and now my car purrs like a kitten again. A wonderful experience, super fast service, very reasonable price. THANK YOU!!!