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    Renaissance Floral Gallery

    2.4 (17 reviews)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Renaissance Floral Gallery

    Floral design and installation

    Renaissance Floral Gallery Photos

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    Reviews With Photos

    What they sent.
    Brooke I.

    Ordered this beautiful flower arrangement for my awesome mother in law since we are so far away and can't be with her for Mother's Day. Spent over $75 on the arrangement and this is what they sent. Give your business to someone that appreciates it more than this.

    So..got a bouquet delivered today..was supposed to be on mother's day. The delivery driver dumped it all over the road..and when I received it..it was half dead! It was a $90.00 bouquet and was supposed to be purple and a bunch of roses! Not a purple flower to be seen..1 rose..that is brown! Was told that if I put up a negative review ..that I would be arrested!!! Well..heres the negative review..take a look at the pictures and see what I got from my daughter spending 90.00. Needless to say..extremely disappointed..and WILL NEVER ORDER FROM THEM! The picture with the purple is what it was supposed to look like

    What we wanted

    I don't even know where to begin.... we ordered flowers for my mother for Mother's Day to be delivered on Sunday, 5/9. -Sunday evening around 5PM I realized they weren't delivered since I didn't hear from my mom. I called the flower shop and they said that they were delivered to a different address. The address that they said was on the receipt but clearly was not right because I was looking at the order receipt. (luckily the incorrect house they were delivered to called the shop to let them know and they picked them back up.) Ken told me multiple calls were made to let us know of this error.... NO CALLS WERE MADE, and NO VOICEMAILS WERE LEFT. -They ended up sending someone to the correct address this time to deliver flowers, but this time not the correct flowers we ordered. Yet again another call was placed on Monday afternoon and we were assured the correct order was out for delivery. Monday comes and goes and no flowers... you get it, another call made another excuse. The person we spoke to stated they didn't know if the correct flowers were on the delivery vehicle, but they usually work till 8PM. And if not delivered we can call back and ask for a refund. Sure enough they were not delivered. -Here we are this Tuesday morning, calls were placed to them where basically somehow this is our fault for, them delivering the flowers to the incorrect address and secondly for them not being the correct flowers. Now, if we'd like the correct flowers, my mother can take time out of her day to drive to the flower shop for them to correct. Well, Ken I'm not in the Binghamton area and I don't think my mom should have to go to the shop and pick up the correct flowers when this wasn't even her mistake. I completely understand that Mother's Day is very busy for flower shops. But not once did we get an apology for any of the mistakes, nor was anyone on the same page with the information that was being communicated to us. And the lack of professionalism on the phone was astounding. On more than one occasion, we were hung up on because the shop did not want to hear what we had to say

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    3 months ago

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    3 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    13 years ago

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    8 years ago

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    13 years ago

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    7 years ago

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    8 years ago

    Great customer service and beautiful flowers! Will definitely use them for future orders.

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    10 years ago

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    11 years ago

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