I sincerely regret hiring Superior Roofing Specialists (owned by Christopher Luviano) for what…read moreshould have been a simple roof repair. He initially quoted about $1,600 but reduced it to $600 after giving me a verbal two-year warranty, which was never provided in writing or honored. After the work was completed, he said he would send the invoice and warranty, but despite six weeks of repeated follow-ups, I only received a basic invoice with no warranty information.
He also offered a referral credit of $250 for small jobs and $750 to $1,000 for full replacements. I referred someone who received a full roof replacement, but I did not receive any referral payment or acknowledgment. If you consider their referral program, I recommend getting all terms documented in writing.
Communication was inconsistent. When he needed the job or payment, he responded immediately, even on weekends and late at night. After payment was made, he became difficult to reach and often did not respond for days.
After I posted an honest review, the situation escalated. He called me multiple times at work and raised his voice during the call. When I asked about the unpaid referral, he became defensive.
Later that night, around 10:15 p.m., he asked to "come talk," which led me to believe he was coming to address the unresolved leak or the referral payment. When he arrived, he raised his voice, used inappropriate language, and refused to leave my property until asked several times. He continued raising his voice as he walked away.
The next morning, I began receiving calls and texts from strangers responding to a "free cinder blocks" Craigslist listing that included my phone number. This listing appeared shortly after he left my home. My personal information was also used to sign me up for unwanted services on several websites, which caused significant disruptions to my workday.
Following this, I received text messages from another number containing aggressive and threatening language, including:
* "Wait till I'm done with you."
* "You have no idea what I'm capable of."
* "You're too dumb to realize you're in danger."
* "You won't have to wait long."
* "That goes for your mother too."
These messages referenced a senior citizen in my family, which made the situation especially concerning.
Consumers have the right to post factual and honest reviews. Businesses may respond publicly, but they should not use a customer's personal information, appear at their home uninvited late at night, or engage in behavior that may cause fear or distress. These actions fall far outside normal business practices.
This has been one of the most stressful service experiences I have encountered. I did not receive the written warranty, I did not receive the referral payment, and the situation escalated in a way I did not expect. I strongly recommend getting multiple estimates, verifying terms in writing, and carefully selecting a reputable roofing company. Based on my experience, I cannot recommend Superior Roofing Specialists.
I want to make it explicitly clear that I do not want Superior Roofing Specialists (Christopher Luviano) or anyone associated with this business near my family or my property under any circumstances. I do not trust them or their intentions, and any attempted contact, visit, or presence near my property will be considered harassment and will be documented and reported. I am sharing my personal experience to inform the community, and I am prepared to take all appropriate legal steps to protect my family and property.