Horrible attitude from young lady all tattooed out, with gang dress code ( the manager?). Came in after these clowns mistakenly had the wrong mailing address and I did not get anything in mail. Tried to call, no one ever picks up the phone, and no answering machine.
Back to issue: What did they do ? Canceled the policy of course. I was forced to restarted new policy, needed all the papers ( insurance card) since I was renewing tags (today)
Yesterday is was 80 plus degree in this building. I asked same you lady to please turn on AC, it was too hot. She said she could not, and continued. I found out then they had canceled my policy and decided to leave.
Today upon my return, The place is cool , two new people on in training, one with the you lady I had seen before. I pay the new lady cash and asked for a copy of the policy and copy of the insurance card. She say no they cant. It has not posted yet . I tell em I dont care , you took my money.
I was refused a copy. I had a hard time understanding, so the young lady (manager?)then stated no prob, just have a seat and we will fax copy and have them fax it over, Called corps says no, no card . you can cone back tomorrow, was my answer?
I was very upset and asked for some type of solution. I spoke verbally about how I felt how this was wrong. Plus I an required by law to carry such cards and policy in the car at all times,
I was told if I did lot like it, to please call the number on the wall. At this point I was even more upset. I spoke up again . I was reminded that corporate would help me from this point forward.
I have a hard time understanding thins especially when I spoke to DPS , city and county PD , and they all require this documentation as proof. A receipt you paid , is clearly not going to cut it any way shape or form.
You took my money and your staff clearly could not follow simple procedures required by law, in producing the material needed like the insurance card. Why would any inusance company not to be able to email, or reprint their own policy and cards , to or for the client.
You have been warned.
Personaly, I feel most of this was out right prejudice from the person running the show. I understand how people want to associate , but clearly this company has never evaluated this staff, their conduct, their dress, or tell them it is never ever OK to follow a customer out, to confront him or her,no matter what they think.
The first time I came in ( when I originally opened account) I had to wait almost an hour for the young man to print the policy and contract, remembering back. He had to call corp, twice.
He no longer works there. The girl I worked with today was great, the manager I feel had not only no clue , but a very negative attire, and negative attitude, clearly not caring about my service, or the company she represented. read more
