Firstly, I want to say that Mark from Remarkable flowers made my wedding flowers stunning, absolutely amazing. With a budget of £300 he made it look like id spent ££££££££'s!!! All my guests commented on my bouquets, church arrangements, and the room at the hotel which he had dressed with chair covers, backdrop etc. I couldnt fault his work it was PERFECT!!!!!!
When I first met Mark he was very warm and appeared to be interested in providing a good service. He also took time to interact with my little girl and not just trying to get my money!!! We told him what we wanted, and he asked what we thought that should cost and we replied approx £1,000. In fact he told us if we paid in cash the total would be £300. Which was amazing, considering some florists tried to charge me £800 for floweres alone. I would also like to mention, Mark NEVER asked for an additional penny from us, he told us once we paid £300 money wouldnt be mentioned again.
I will admit Mark did make a lot cancellations, a few at very short notice. This was annoying considering I am a nurse and had to arrange childminders etc. However, he did always have good excuses, which to date I dont know whether they were excuses or indeed the truth.
From reading reviews on this site, I had a lot of sleepless nights worrying that my special day was going to be ruined, as Mark was invoved in so many different aspects of the day. I did raise my concerns with him, in fact I went to the shop where he offered me a full refund and told me if I wasnt happy with his service then he would happily give me my money back. He also rang me on several occasions where we discussed my concerns and he promised me that if I let him do the flowers etc then they would be amazing. After careful consideration, I decided to go with him as I believed what he was saying was true. To be honest my concerns were from reading these reviews. He never ever gave me an impression that he was just out to get my money and not deliver an amazing service.
On the occasions where we met with him he was always very keen to listen to what I wanted and made me feel like I was a special bride, and not just another customer. I was always offered tea and coffee and made extremely welcome in his shop. Also he always talked about going to our church as he wanted to ensure the church arrangement was perfect.
Mark made me two seperate sample bouquets based on what I told him I wanted. These were both stunning and it was apparent he paid great attention to deatil.
In the week leading up to my wedding Mark took ill and was in hospital. Bearing this in mind, he phoned me every day (sometimes more than once) to keep me updated on final details. For example he rang me when he went to church, of which he arrangeed this himself with our Minister. He rang me the day before to go over final final details inlcuding times the flowers wld be delivered etc.
On the morning of the wedding I was nervous I will admit that. But Mark did arrive on time and I can honestly say my bouquet took my breath away it was absolutely stunning. In fact one of my guests thought it was fake, as it looked that good. The church arrangements looked stunning. He even made extra floral arrangements for the windows of the church as an added extra. I thought this was very kind of him considering hed only seen the church two days prior to the wedding.
Mark delivered the church arrangements to the hotel and worked with his team to dress my room with chairs covers backdrop etc. The room was breathtaking. In fact my dad told me hed never seen anything so wonderful, even all the guests gave nothing but positive comments.
If you want any pictures of my flowers send me an email obelisk.pd@googlemail.com .
I want to finish of by saying Mark made my day so wonderful. He delivered everything that he promised at the beginning. He promised I wouldnt be let down and I wasnt. The only thing that gave me doubts was the bad reviews on this site. I think ppl should be ashamed of themselves. Im sure he isnt perfect. But who is. In fact he made my wedding day ReMARKABLE!!!!!! And I can only thank him and his team from my heart. I will always use them in the future.
Natalie & Wayne (married 15th November 2012)
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