We went ot Orlando Preowned for our car. We had a great experience. Adrian Reyes was very nice and…read moreinformative. We looked a couple places and this one was the most upfront and straightforward.

DECEPTIVE MARKETING: Can I leave zero stars?…read more Attempted to purchase a vehicle from Orlando Preowned advertised at $20,995 on the website. After scheduling an independent prepurchase inspection received the dealership's initial with an additional "Reconditioning" fee of $1987. When challenged, "the manager approved" a reduction of $500 for this "standard" fee. I let the vehicle go. Salesperson continued to ping my email with pressure that another sale might be pending, so I rereviewed the website and noted that Orlando Preowned advertises in general an on the specific vehicle "Zero Junk Fees & Zero Dealer Fees: The price you see is the price you get". While I'm no lawyer, this infers to me that the price on the vehicle landing page is the sale price I should expect. When confronted with this insight (with the GM copied), the salesperson dug their heels in again, reiterating this was a "standard" fee. The GMs response was to cut/paste the salespersons email as a reply without addition. Now I'm not a dumb consumer, and clearly certinly not as bright as the employees of this company, but " The price you see is the price you get" does mean something to the most of us, and I don't' think it aligns with Orlando Preowned's point of view. Disingenuous at best, more inline with deceptive, bait & switch

Just paid off my 23 Elantra. I love the car Paid off sooner with no penalties for that, never seen…read morea BHPH who doesn't charge for it. Maro and Ray are the best!

Honest dealership, decent cars, most of them have even full tank of gas and brand new tires. I was…read morevery happy with my purchase. Thank you guys!

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

I purchased my Tesla through Paul without even seeing it and it was shipped from NY straight to my…read morehouse in Florida. Great experience all round, no dealership hassles and got exactly the car I wanted plus saved lots of money. I referred my girlfriend and a friend who both purchased cars using Paul. I won't buy a car another way ever again.

The whole team is attentive and helpful. We had been looking at cars for the entire day and…read moreeverything was junk (looking at large dealerships...trying not to get hustled). Stopped in right at closing and Skip was welcoming and answered all of our questions. I came back the next day to purchase. Mary made the whole process incredibly smooth and pain-free. They have great prices and take pride in helping people find a reliable vehicle. My friend and Mom are now keeping an eye out on their inventory and are excited to work with them. I never thought I would say I am the proud owner of a BMW, but they helped make this happen :)

Tried to sell me a lemon. I took the truck to Goodyear. Needed 3400.00 in repairs. Edwin is a lier…read more Buyer beware! He's was my friend for 2 years. If he does this to me imagine what they will do to you. Buyer beware!

They really don't deserve even a 1, but it doesn't allow a zero rating…read more BUYER BEWARE!!! Do not buy a car from this dealership. They don't return phone calls (until you file a complaint with Kia corporate), and customer service sucks!!! And if you use a trade, they will wait 30+ days to pay it and mess up your credit and then take no responsibility or try to make it right. Never will I buy another car from them or refer ANYONE to them.

This by far has been the WORST experience I have had in a car dealership. I had recently been rear…read moreended and needed to purchase a replacement car. My previous ride had been via Drivetime and I had fallen in love with my 2016 Kia Soul. I went to Orlando Kia West hoping perhaps they might have a newer model with a back up camera. I was very clear when I went in, what I could put down, and the payments per month I could afford. I was shown a very nice 2020 Kia soul, lots of bells and whistles. And while I loved the car I was concerned about the price. The gentleman I was placed with for Sales was the most high pressure, rude, and dismissive person I have met. From the outset he was bound and determined to sell me this car at the exact price. I freely admit I have not so great credit, however if someone tells you from the outset, A) I have less then desirable credit, B) This is exactly how much I have to put down and C) Here are payments I know I can afford. How do you come back to them with numbers that require 3x the down payment amount and 200$ more then they said they could pay? I was baffled. I stood firm and then the wanting to get a co-signer push started. I was at the dealership with my girlfriend and over and over and over he wanted her to sign, even making her feel guilty for not offering. It was ludicrous! I even asked about a used car at a lower price point and I was told point blank it would be harder to finance a used car versus a new one. And he went for the co-signer angle for the 3rd time after being told a FIRM no. At that point I had enough. We left the dealership, and went to DriveTime on West Colonial. With in 2 hours I had a 2017 Kia soul, with a rearview camera (the only thing I really wanted), and payments in my budget, keys in hand. I am sure other Kia dealerships may be nice, but please at all cost avoid this one.

I purchased a 11 yr old car from them so obviously it wasn't in perfect condition. The mechanics…read morewere perfect I admit but had several dents and cracks on the bumpers. Since it ran perfect, those few flaws didn't bother me. Unfortunately, due to income loss, I had to return the car to them. I expected to pay no more than $2,000.00 to them after they auctioned the car since I only kept the car but a few months. They finance company, BridgeCrest, came back saying I owed them $12,000.00. No Way! Since I didn't agree to pay that large amount, they contacted my insurance company and "claimed" that I caused the dent in the bumper. Same dent from when I initially purchased the vehicle. Here's the real catch. They made this claim 8 months AFTER I voluntarily returned the car to them. If this claim was true, should they not have made this claim upon inspection of the vehicle when I personally returned it? They're just scammers.

I've sold 2 vehicles here and attempted to purchase a truck. The selling experience Overall was…read moregood as they offered a competitive price for my vehicles which beat other dealer offers. I got a tentative offer prior to coming in on both which 1 sold at that price but the other went down $500 when I got there citing a minor accident on the report which they new about prior to coming in as they ran the carfax report to make the tentative offer. However, we talked them up a bit and they threw in a tank of gas for our current vehicle. The buying experience didn't go as well for 2 reasons 1) very low inventory so not much to pick from 2) the truck I did find had dealer add-ons such as running boards, paint protection and nitro in the tires(?). They wouldn't move on removing these items so that ended the deal for me. My understanding is this dealer try's to work with folks with any income level to get you the vehicle you need. Didn't work out for my but maybe you'll have better luck. 3 stars is the best and worst I can give.

I would give AutoNation Chevrolet West Colonial in Orlando zero stars if I could…read more I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified vehicle with a 90-day/4,000-mile Certified warranty. I also purchased AutoNation's extended warranty because I believed AutoNation stood behind the vehicles it sells. Almost immediately after buying the Jeep, it began having intermittent starting issues. We mentioned concerns about how it drove, but we were assured everything was fine. Then, only about a month after purchase, the Jeep completely lost all electrical power while I was driving, leaving me stranded in the middle of the road at night. It had to be towed. The diagnosis was that the Jeep's primary control module (the vehicle's computer or "brain") had failed. This wasn't a flat tire or normal maintenance item--it was a major electrical failure on a vehicle that had just been sold as "Certified." What disappointed me even more was the response from the selling dealership. When I called AutoNation Chevrolet West Colonial hoping they would stand behind the vehicle they had certified, I was essentially told they weren't going to do anything and wished "good luck." What's the point of paying extra for a Certified vehicle if the dealer refuses to take responsibility when a serious problem appears almost immediately after the sale? I expected AutoNation to stand behind its Certified program. Instead, I was left stranded, bounced between dealerships, dealing with delays, confusion over warranty coverage, and a complete lack of concern from the dealership that sold me the vehicle. I hope AutoNation Corporate steps in and makes this right, because my experience with AutoNation Chevrolet West Colonial has completely destroyed my confidence in both the dealership and the AutoNation Certified program.

Reliable auto repairs, a company you can trust! Feels good to know that my repair quotes are honest…read moreand the work is done right! Thank you for your services!

From the owner: ASE Certified Technician, BMW Certified Technician, Ford Certified Technician.read more

Prices to high for them old ass BMW value is down too much for used cars after 100,000 miles car…read moreneeds entire major replacement especially engine and a lot of little things start to be replaced can be quite expensive I've owned 6!BMWs!!

Extremely unprofessional and high hidden fees they added $7000 onto their sales price. Go anywhere…read moreelse.