Stay away from this company, and in particular the broker Stella Aurora! I never write public reviews, but my husband and I had the absolute worst experience with her, that I feel compelled to share this with you. We attended an open house from 5-6pm and emailed Stella our offer application by 7:30pm that same night, along with other supporting documentation proving our credentials and credit worthiness. I asked her in the email to confirm receipt of the application and confirm there's no broker's fee.
We received no response, no acknowledgment of our application, no response to my question regarding the broker's fee, nothing. The next day, I followed up with her via email, and my husband left two voicemails. No response. She finally responded in the evening with a generic "I'll submit all offers to the owner tonight and have an answer by tomorrow at noon". The next day, we receive no communication for hours. In the afternoon, I must have emailed her 3 times and called her 8 times, with no responses at all. Finally, at 8:30pm she simply responded to my email with "the owner took the first offer received", even though she stated the previous night that she'll be submitting all applications together!
I understand that sometimes it takes time for an owner to evaluate offers, but that is no excuse for the way Stella treated me and my husband. There was zero communication on her part, zero acknowledgement of our offer application, zero follow up. She was the worst broker I've ever encountered, and I really wonder if she's doing this job as a side gig.
Avoid Redac, Inc. and Stella Aurora at all costs. read more