We have been dealing with Sadler Insurance in last 22 years, the quality of service received from…read moreJulia Duguid reflects its company culture. Julia takes time to look for best insurance options that fits our need. We have our house, 2 SUVS and a convertible with Sadler and Julia has save us substantial amount of insurance premiums because of her attention to details. Highly recommended. Keep up the good work!

Absolutely the best Insurance Broker in the city! Amazing rates and outstanding service! I have…read moreshopped around and no one can beat what these guys offer. Thank you for the amazing service folks!

Should be Ten Stars, as this review is for 2 Great Staff Members…read more I've dealt with Lynn for many years, and have always felt taken care of. Today, I had an accident with my First Brand New Car, and was devastated. Marilyn took care of me immediately. She absolutely went Above & Beyond to help me today. Looks like I'm sticking with Access for another 20 years - they have earned my loyalty.

Very positive experience when signing up but it ends right there. Notoriously poor customer service…read more-- to the point of being rude over the phone and making sarcastic comments over a recorded line -- and management concerned only with NEW customers. Insurance is important so I would suggest you find a company more deserving of your hard earned money. As per the response it's all lies I was cut off insurance was driving around because access. Couldn't get ahold of me and I payed for the whole year upfront to my understanding I pretty much payed 2000 for 6 months after they cut me with no notice of my insurance going up not even a email I went to the office because I was upset and I got the run around dont let it happen to you beware also they make everyone write a review after u sign up they give you a Tim Hortons card and when its time to help u with a claim or anything u need from them they will leave u high and dry or write a response email to where u can't reply I have proof of emails and phone recordings if anyone wants to see the truth

Ongoing service issues, continued total lack of attention to key details (such as making sure the…read moresex indicated for the insuree is correct - do I look like a Mr.?), paperwork sent without explanation (and with mistakes), and then resent but missing pages... Need I go on? This place must pay peanuts, if you catch my drift.

The worst experience with not just an insurance provide but any corporate body at large…read more Deliberately decentralized, inexperienced brokers and apathetic customer service staff are just a few issues; however, they're appalling slow regarding bureaucracy and zero managerial accountability. A minor not-at-fault collision and I started my claim immediately and deposited the car the next day where it was repaired over a week. Rental car secured and utilized no problem, body damage repaired promptly only to find out that Johnson had not even started the claim thusly not allowing me to get my car back from the body shop without paying them as they too were also waiting for reimbursement by Johnson Insurance. A month after my car was repaired and the incident was long dealt with, Johnson had failed to refund me the cost of the deductible and dialogue with my useless broker was grossly ineffective as he had absolutely no authority to do anything. In the end, the owner of the body shop had to write me a personal cheque due to Johnson unprofessionalism and tardiness. DO. NOT. INSURE. WITH. JOHNSON.

We have been dealing with Armour Insurance for a number of years now. They have always provided…read moregreat rates on home and auto insurance. We recently purchased a new vehicle and would be taking delivery in a few days. I emailed our personal account manager Kerishea P Ebanks and was waiting to hear back. Seeing as we were in the area we decided to stop in the office and take care of the change to insurance. We learned Kerishea was not in the office that day so another account manager Danielle Stephenson stepped in to help us out. Danielle was very approachable and professional. She was able to make the necessary changes to our policy and provide new insurance cards so we could register our new vehicle. We received full coverage on a new 2022 vehicle with a minor increase to our premiums. If we were not impressed enough, I noticed Karishea had responded to my email and was ready to take care of us even though she was not in the office. It should not have come as a surprise as Karishea has always been very good with us. It was clear we are in awesome hands with all of the excellent, knowledgeable staff at Armour Insurance.

The receptionist was great. The broker was very much "the computer says $400/month" and wouldn't…read morereally entertain other avenues. I have had a driver's license for over twenty years with a clean driving record. I'm a licensed healthcare professional, a union member, and university graduate. $400/month makes driving infeasible for me, and I'm sure most people. Disappointing to say the least.

Best Services, Highly Recommended Professional Environment…read moreand Staff is so Polite and Nice They Provide Services in Auto, Home, Life and plus Western Union too.

I just adore the service given by the staff of this office for my insurance needs, greatly…read moreappreciated and thankful to this office team. Highly recommend this place if you are still customer service oriented looking to have the personal customer service experience with helpful people. They are very professional and got me insurance done within couple hours. I also moved my Business Insurance which turned out to be very competitive and again with great service & experience. Thank you Alliance Insurance Associates

I would give a 1/2 Star if I could…read more Do not have your policy underwritten with this company! We were covered with Johnson / Unifund Insurance through Servus prior to Belair Direct buying them. We were previously very pleased with Johnson Incorporated. When Belair acquired our policy we were told everything was the same. We've only had 1 claim in 25 years and have always had premium coverage with only windshield excluded (or so we thought). Two days ago, we had a transport truck drive past us on the highway and throw a rock at our Mini Cooper and shatter our moonroof. They said they will not cover it as we don't have windshield coverage. We do have "Comprehensive Coverage" so it should be covered according to our policy and everyone we've spoken to. Belair also said that we should've chased down the truck and got the license plate number - even though we were covered in glass from the roof exploding. It's completely ridiculous. The commercials they show on TV of how easy it is to make a claim is a complete LIE! Their marketing is False Advertising! Very Poor Customer Service

DO NOT USE Belairdirect as an insurance provider. I've called 3 different times over the course of…read more2 weeks to get assistance in a matter completely out of my hands and I have been given 3 contrary answers. I was with MORGEX INSURANCE ALBERTA for 12 yrs but I switched over to another company in 2022. That company had to get a verbal confirmation on my drivers history from MORGEX / UNIFUND in order to prove my driving record was good and covered when I switched. But the company I am with made changes to their policies and no longer uses verbal confirmations, but require physical proof of history. I was informed by my current insurance provider that Morgex DID NOT SUBMIT my driving history over those 12 yrs. Belairdirect insurance took over Morgex and has no way of accessing my info. They told me I could submit a complaint which I did and a manager or someone would reach out. BUT STILL NO FOLLOW UP AFTER 2 WEEKS. So I'm screwed unless I find a way to prove I was covered for those 12 yrs. Do yourself a favor AND NEVER USE BELAIRDIRECTS services. There is other companies out there that are better. They don't even have a physical address because the lady on the phone told me they do everything over the phone or online (virtually). So you can't even go directly to a place to have your situation addressed. If I could I would have rated them a negative number as opposed to giving them a 1 star.

I have not been happy with my current rates from my insurance company, who I have been with for…read moreover 5 years for both home and auto. My sister recommended to give Cielito Villanueava a call, since he found cheaper rates for both her and my parents. Nothing but great service from Cielito, who even spent an hour with me on the phone answering all my questions (which I would recommend when shopping around for insurance). In the end I saved almost 50% on my home insurance, and just a bit on my auto, with the same or a bit better coverage. Obviously everyone's experience will be different depending on the agent they deal with at any brokerage firm. I hope I never have to call Allstate for any insurance issues, but if I have to, I'm confidant in being taken care of by Cielito, he seems to genuinely care about helping people.

Your in good hands with Allstate . . . NOT! My basement…read moresustained water damage summer of 2019 and I filed a claim which was denied. Since the claim was denied my search for someone to do the repairs began. But I didn't find someone that I felt comfortable with to do the necessary work. Because of the high cost, I had applied for a loan to do the repairs but until I received a firm quote from someone the loan process that was started was halted. It wasn't until June of 2020 that I found someone that I felt to be reliable to do the repairs so I had to start the loan process all over. I then received a call from the Edmonton branch of Allstate Insurance, a week after I had paid the premium for my 2020 property insurance, asking if I made the repairs yet on a claim that they denied. My response was "No, not yet. I'm trying to get a loan to do the repairs". But it seems that they only heard the "No" because shortly after that phone call my policy was canceled. So the nightmare began! Now without insurance I couldn't get a loan and without the loan I couldn't do the repairs and without the repairs done I couldn't get insurance, a catch 22! Would I recommend Allstate Insurance to anyone? Absolutely NOT!

Absolutely unbelievable! The customer service at this agency is abysmal, I spent three entire days…read moretrying to get a new policy and was hung up on multiple times while waiting on hold for 5+ hours at a time. The people on the phone were very rude and impatient which I didnt appreciate. I DO NOT recommend this agency!