Last Tuesday my head gasket decided to blow. I have a 1988 Toyota Camry and I never had any issues…read morewith it even though there are some things that need to be fixed on it. I was recommended Walton by another car repair shop that does not work on head gaskets. I called Walton and let the guy know what was going on. He said he would give me an estimate and call me back. When he called me back he quoted me $1150 to fix a blown head gasket. Now I assume that's for parts and labor. Sounded OK to me so I called my insurance and had them tow my car to Walton. Well I received a call back from him the next day and the price had raised from $1150 to $1400 to replace the water pump, timing belt, and something else. Then he says IF my engine has a crack it would be an additional $500 for a new engine. So the total came up to be $2000. One thing he said was I had coolant in the oil. Well when I called my ex and told him everything the guy told me he said "your oil was fine and there was no water or anything in it". Mind you 3 guys checked my oil. The night it stopped 2 guys checked it and said it looked fine and my ex checked it twice and even showed me. It looked like normal oil. My ex was also questioning where the other charges would come from because number one the mechanic would already have to take off the water pump, timing belt, etc to get to the main source to fix it. So there shouldn't be any extra charges for labor on that if you already have to take that stuff off. When it would be time to put the new equipment on you would just replace the old with the new. My ex also had me go on auto zone and google water pump kits which only cost $111.99. So technically he would have only needed to add on $111.99 to the $1150. Then if there was a possibility of a cracked engine then you'd add on the $500. My ex asked me if the guy even took any of the parts off and did a check to which the guy didn't. He was just giving me an estimate off the top of his head. Which is pretty stupid. Until you actually take apart the parts and see the actual damage you really can't and shouldn't give someone an estimate. So my ex and I agreed we would go down there and talk to the man in person. When we got there I asked him if HE could show us that so called coolant in the oil and at that moment he looked at my ex and said yeah y'all can go look at it. That's not what I meant though. I meant for HIM to walk out there with us and show us. When my ex came that morning he had me google what coolant in oil looks like and when I last saw the oil it looked nothing like what the pictures showed. It just looked liked regular dark oil. After going back and fourth the man basically flat out refused to fix it. Then my ex stepped in and let him know that we googled how much a water pump kit would cost and he let him know that there shouldn't be any extra charges for labor since you already have to take the parts off to get to the main source. He still refused and basically what it came down to was the mechanic didn't think it was worth it and didn't want to put the time into fixing the car. Since it's a 88 Camry you really don't know what other issues you might have once the head gasket and others were fixed and if the car would even run after that. Granted I can see that from his point of view and the money you would be putting in an old car like that to get it fixed you could use to buy another one. My issue with Walton's automotive is the guy flat out lied. There was no coolant in the oil and not only that he was trying to charge me more for labor. He specifically stated the water pump, timing belt, etc would need to be replaced. Well we found the kit for $111.99 and he would already have to take those old parts off. Well when putting them back on he could just replace the old with new and there would be no extra charge for any labor or any higher costing parts. So it should not have been $1400 as he was trying to charge me. He also kept going on about it would be a liability to him because I could take him to court. I gave that man my word that I would not take him to court that I only wanted my car since out here in hillbilly land there is no public transportation. He still wouldn't budge and my ex asked him if we put it in writing about not taking him to court would that help and he still said no. I was leery about this place from the jump when the idiot couldn't even give me the address to the shop while I was on the phone with him. He could only give me the highway it's on lol. Well I'll do him one better and leave him negative feedback on yelp. The point is he was being dishonest and tried to gyp me and when confronted and called out about it then he flat out refused to fix my car. But funny on the phone when he told me about the $1400 and the $2000 amount he even stated he would still do the work and to let him know what I wanted to do. Makes me wonder if he's just that dishonest or possibly dishonest and racist.

I have worked in the auto-industry for 2 years now. This was by far the worst towing experience I…read morehave ever had. I hit a deer near the Adirondack park. It was getting dark and the hazard lights weren't working on the car and to keep the road safe we called the police to send out a squad car to keep their lights on. The officer waited for the tow to arrive. The time it took them to get to the scene was pretty reasonable. Turns out they sent two teenage kids who very obviously had never done this before. The kid was on his phone with his father getting instructions on how to operate the flatbed. After about 30-45 minutes of the kid struggling to get the car to move he told the officer that he called his Dad back and was having him come out because they couldn't figure out how to get the car on the bed. ANOTHER 45 minutes later the father showed up and was able to load the car up in 10 minutes. Here's the really fun part. The officer wrote the kid a ticket because he was legally able to operate that type of vehicle. He had a Missouri license. Even in Missouri he isn't authorized to operate a flatbed. So he definitely isn't allowed to operate in NY. Long story short the officer gave the kid a ticket. And it gets even better. The father refused to tow my car where I wanted it and told me either he brings it to his shop or he'll put it right back on the Fu***** road and I can call someone else. At this point it was almost 1am (accident happened at 8:45pm) He towed it to his shop just to have it towed to my corporate office the following day. (Basically double charged me plus hit me with a daily storage fee). They also charged me for the time it took for the father to come out to the scene after his kids couldn't figure out what they were doing. Total bill came out to $1107. Total rip off. No wonder their ratings are as low as they can get. They should reconsider staying in this industry.

I would of gave them No Stars. They sold my parents a piece of crap explorer. The windows fell out…read morewhen got home with it. The A/C and heater don't work...there's more that's broken I could go on and on. They took advantage of elderly. They should take their crap lemon car back...and refund them. Their spending more money to fix.it .who takes advantage of elderly. They got told not to deal with him cuz shady...stick to towing..not screwing the Elderly

I was waiting for my car, when I heard a young mechanic talking to the head guy (Walton himself)…read more The mechanic said that my car's engine block was gone, when Walton quickly shushed him knowing I was nearby. He had just told me that I only needed a new radiator, and clearly planned on draining me before telling me the truth. That night I came back and took my car off the lot so AAA could come and tow it elsewhere.

Walton's Auto Service gives unprecedented top-of-the-line customer service. Specifically the auto…read moremechanic Craig has expert knowledge and does outstanding work. He is patient, listens, gave me options and worked with me every step of the way to figure out the best plan of action in repairing my Honda Fit with manual transmission. I would highly recommend Craig! Even if you are far, you should absolutely go see him. It will be worth it! With gratitude -Brian M., JD, ORD.

This guy is amazing! After my car ran for 2 hours with the keys locked inside, I called multiple…read morecompanies , dealerships, the police, fire department and every place I could think of, no one would help me for under $200. This guy came in 10 minutes, had my car unlocked in less than 5 minutes! Really saved me after hours of being screwed! Prices are amazing! Thank you so much!!!! Highly recommend!!!

Jared with nny roadside recovery. Has been my help more than once. I will always recommend his…read moreservice to anyone in need. From the big stuff of broke down and needing a tow. To even the little things like some silly little mechanical stuff that seems silly and not worth to most businesses. Jared has never said "No I don't do that". His response time is impeccable. And he is very polite and always professional with more than fare pricing. You will never be disappointed. Keep him in your speed dial

This shop is a joke! If you can go without your vehicle for months, take it here! The service and…read morequality of job is horrible. The repair guy is always stoned, watch the back door. Neighbors witness this all day every day. It smells a bit like a skunk in the air. Not somewhere I want to get repair done!

I brought my Ford Edge in for preventative maintenance service, and a failing wheel bearing while…read morevisiting family in upstate NY. Blevins did a great job with communication, and competitive pricing on the service versus other Ford dealers in the area. They worked with my extended warranty company for the bearing and had my Edge all set to go. The advisors and sales reps were so friendly and chatted with me while I waited. Thanks again to the friendly staff!!

I have bought my last 3 cars from this team and I am about to add another. I have had all the…read morevehicles serviced here as well. They are always friendly and efficient. I would not consider using another dealer.