Was specifically told nothing was wrong with the car I purchased. Bought it, took it to my personal…read moremechanic, and he immediately told me there were exhaust leaks. Had it fully diagnosed and was told there were multiple major exhaust leaks and the entire exhaust system would need to be replaced. Was also told it should never have passed inspection, yet this dealer had it inspected earlier that same week. Dealer still claims nothing is wrong with the car, he is not trustworthy and may be passing an inspection on cars that should not pass in order to make a sale.

They don't pay attention to detail and they don't address all your issues, especially if it's under…read morewarranty

My Wife and I just purchased our first Jeep Compass here, Joby was PHENOMENAL!!!! Hands down!…read moreBest car buying experience We ever had! He is so patient and listens to what we really were looking for and needed! He's unforgettable! Very knowledgeable about everything also showed us every inside spec of the vehicle and really puts his heart to what he does! Finally most importantly puts his Customers first! Will definitely recommend coming here.

Very trustworthy service and sales. All sales are handled by the owner. Car service is the…read morebest. Any questions can be answered and explained by the service coordinator. Used cars that are fairly priced, and no oversell.

From the owner: Maple City Auto will handle all your car needs. If you need service or repair, or you're looking…read morefor a high quality used vehicle, we are here for you. Established in 1990, we are conveniently located in Ogdensburg, NY, across from the Ogdensburg Volunteer Rescue Squad. Call us today for more information!

We'd give 10 if we could. After our (former) 2021 Prius…read morePrime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly). After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday. Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us. I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

I bought my last four vehicles from Caprara. 2017 Chrysler 300 purchased in 2018. After 2 weeks of…read moretrying to get in to see why check engine light was on I was told the oil pump was failing. Asked to have it repaired and got an appointment for three weeks later. Was told 9 hrs for repair. One week to the day it was done due to a myriad of excuses. So it took over 56 working hours (averaging 8hr days and no Sunday services) to do a 9 hour job. Only once did they call me first and that was to tell me the owners pulled their only mechanic from my car to work on someone else's car. Very unhappy with Caprara. I can honestly say this rating is one point higher than the number of vehicles I buy from them in the future. And they will NEVER touch another one of my vehicles.

I was waiting for my car, when I heard a young mechanic talking to the head guy (Walton himself)…read more The mechanic said that my car's engine block was gone, when Walton quickly shushed him knowing I was nearby. He had just told me that I only needed a new radiator, and clearly planned on draining me before telling me the truth. That night I came back and took my car off the lot so AAA could come and tow it elsewhere.

Walton's Auto Service gives unprecedented top-of-the-line customer service. Specifically the auto…read moremechanic Craig has expert knowledge and does outstanding work. He is patient, listens, gave me options and worked with me every step of the way to figure out the best plan of action in repairing my Honda Fit with manual transmission. I would highly recommend Craig! Even if you are far, you should absolutely go see him. It will be worth it! With gratitude -Brian M., JD, ORD.