Erik isn't just another mechanic with a shop. He's a craftsman in his field. I've had work done…read moreelsewhere in the past, and it seems many folks just cobble your car back together, and hope for the best. He takes the time to do it right. It's hard to find work this good at such a good rate. He's a better value than most places I've seen. I always go to him first.

Erik, is a good person. He is someone that can be trusted to do the job correctly and charge his…read morecustomers with integrity. He's also proven himself to be creative and innovative when faced with unusual and challenging circumstances. Thanks Erik for everything!!

Exceptional Automotive Repair! I was greeted in a very down to eat, friendly manner. I was told by…read moreseveral other Shops I needed a new transmission. My car was looked over, and it was discovered a clog in my air intake, (didn't need a new transmission!). I will use this Repair Shop over and over again! There was little to no wait time, friendly, kind, knowledgeable service! Thank you so much! Donna F.

The gentleman that came and towed the truck was absolutely wonderful. When we came to clear the…read moretruck out the woman at the front desk was an absolute miserable person. No smile, nothing friendly about her, just nasty, snappy, responses to our questions. If I had to choose yes or no on recommending this business based on her my answer would definitely be ABSOLUTELY F'ING NOT! The drivers and other guys that helped with taking the license plates off would be worth every penny that will be spent, they need a new receptionist for sure.

Incredibly helpful and fast service. I am very thankful for how well they took care of my stranded…read morecollege student. Thank you!!! Will absolutely recommend them if service or a tow is needed.

I took my Mercedes Benz convertible to Bill's after being told by several other shops that my…read moreproblem with my convertible top could not be fixed and to take it to the Benz dealer in Syracuse. Bill and his knowledgeable and talented staff were able to fix it without an issue! I highly recommend you bring all your vehicle needs to Bill's for service!

First time there and didn't know what to expect. Had a trailer brake controller installed. They…read moretook longer than expected but were sociable and polite which is always a huge plus for me. They were fair with the price and I would recommend them to anyone. They mentioned they are looking for a quality mechanic so if you know someone looking.

Justin and his crew took care of me. Passing through the area i discovered my tire blew. After…read morecalling every tire place in the area, I called Potsdam Tire where Justin, manager who said just come in gene and we'll get ya sorted out. Do yourself a favor and give Justin a raise! I can't thank him enough! Thanks Justin. Gene Bowen

One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

I had my wife take her vehicle in for an inspection. Checked all the lights and just replaced all…read morebrakes and rotors. The shop charged her an additional $30 labor and $1.55 for a license plate bulb. I called and talked to the manager (Justin) and told him that I was not pleased and felt that they took advantage of my wife. I also told him I was going to leave reviews of the experience. He told me "go ahead." I would recommend going to another shop. I do not believe this one operates with integrity.

where do I begin they charge so much. I went in because my window wouldn't roll up in the middle of…read morewinter and they CHARGED ME 73$ for less than 20 minutes of work

Fair price. Straight forward assessment of vehicle. Stuck with to the indicated appointment time as…read morediscussed without being over booked.

Locally owned and operated. Friendly and curteous employees. Very reasonable rates, especially when…read morecompared to other shops in the vicinity. This was my first experience with Denners, but it will not be my last.

There are not enough words that can even describe how thankful I am for Service Plus Automotive!…read moreThey are a very trustworthy buisness that you can depend on and rely on for all of your automotive needs, they treat you like family! They do anything in their power to make you happy and ensure that you will always be safe behind the wheel. Thank you Service Plus Automotive!

Beware... they will try to sell you things that you dont need / aren't necessary. GET A SECOND…read moreOPINION! I just saved 2 grand by going elsewhere.. Also it took them over 90 minutes to do a state inspection which is ridiculous..