I normally don't do reviews b/c I type too much and figure people won't read, but here we go…read more..
Let's start with I thought my Groupon was expiring at a later date and I actually called the day my Groupon was expiring, YIKES! Carmen answered and advised she'd still book my appt being that the Groupon was valid on the day I called. I thought I was going to have to go to battle but she made the booking process super easy, breezy. All booked and ready to go, Carmen then texts the new address which is 133 Front St, Secaucus, NJ.
The day of my original appt, I had an unforeseen incident, I texted that morning asking she contact me ASAP. Approximately an hour later Carmen gives me a call and again makes life easy for me. She rescheduled me with no qualms, which didn't have to be done. She could've clearly stated my Groupon was forfeited and kept my money, but she gave me the option of rebooking the best time for me.
Whenever I purchase a Groupon I'm always apprehensive, especially if it isn't in my immediate vicinity and I can't do drivebys or drop ins before purchasing or having services rendered. My main concerns were noise because the spa is on a main street (I don't recall being disturbed by any outside noise), it being on top of a restaurant (thought I would smell the food, but I didn't) and parking (wasn't sure how many quarters I would need for the meter, 1 hr/quarter, BTW).
So, here I am January 3rd, I walk up the stairs to the manifestation of one person's imagination, yup, apartment turned spa. Dim lighting, calming music and aromatic essential oils in the air.
I sit down, fill out some paperwork and walked into my treatment room. I was then offered an add'l service of a body scrub for a nominal fee in addition to my body wrap and hot stone massage.
After my scrub, wrap and shower I was taken to another room for my hot stone massage where there was a glass waiting for a Mimosa to be poured (confirmed, not assumed I indulge beforehand) and FRESH cut fruit, yummy. While sipping Chanel went to feed my meter in the rain (that really happened).
C to the 3rd power (Carmen, Camilia ~ sorry if misspelled, and Chanel), I appreciate you! Although, each lady rendered a different service they all paid special attention to me in my moment, my time, temperatures, as well as the amount of pressure being applied. I felt my comfort was their mission. If you were on the fence, go ahead and book that appointment, you won't be DISAPPOINTED, because they've definitely found a client in me.