Check Yelp and Google reviews and the concern that most voices over would be of the unbelievably long waiting time at this location, even when you have got an appointment and I was no exception to that. I had developed a wart on one of my toes and got an appointment with Dr.Groisser before the Holidays.
The clinic looked very clean and was following the COVID safety protocols very seriously. The person at the frontdesk checked my temperature and asked me and my wife to wait in the car parking as they had limited space for people to sit at the lobby. She also instructed that only I can enter the clinic, being the patient and they allow people to accompany only if the patient is a minor, which was fair enough.
We waited for almost 45 minutes in the car though we had a scheduled appointment and had to inform our offices that we were going to be late to work. After the front desk informed me over phone that it was time for the Doctor to see me, it went into the OP room and the waiting game started again. The doctor took 20 minutes to arrive and after taking a quick look, confirmed it was a Wart, prescribed me an ointment and asked me to come back in a week's time for the removal procedure.
Again the same game of appointment booking, waiting in the car for more than 30 minutes even after arriving ahead of the scheduled time and again waiting for the Doctor in the OP room for more than 20 minutes. The Dr arrived, took out few anesthetic injections, shot them right on the wart and when I flinched, he reminded me "Take it like a Man" and as soon it numbed, he shaved it off with a blade. Though I couldn't immediately feel the pain, the sight of blood oozing out non stop wasn't that great and he only applied a bandaid on top of it and before I could ask him questions, he asked me to again come back in 2 weeks and left like a lightning and my wart was taken for a lab test to confirm what type of infection it was.
The wound took time to heal and it was a painful 2 weeks of healing time. Again it was time for the third visit and I'm not going to bore you with the series of happenings as nothing changed. Now, Dr.Groisser is like a celebrity, you pay so much to get his divine sighting and service and before you could realize he appeared before you, he disappears instantly. He checked my wound, confirmed it was healing, applied a short spray of liquid nitrogen over it that costs a luxury ($225) and again left before I could ask him questions.
The wart has healed now but I refused to take up the 4th consultation that I was asked to take as I wasn't prepared to spend $145 just for him to take a 3 second look at my toes to confirm there is no wart anymore. I'm still following up with the clinic for having charged me for a service that I wasn't informed about.
The nurse who attends the patients, one who lets the patients in and the one who schedules the appointments are all doing a great job, but my serious concerns with this place has been the poor scheduling service of this group, with no sense or respect for the patient's time and the 0 humane handling of a doctor.
We are humans who need to be shown at least an iota of empathy or care and not be treated like machines in a lab. read more