So I was pushed off or sold to Relax Pool Services LLC, initially I was upset as Confident Pools, which my realtor highly recommended, they are still in business, however they explained that Confident became too busy w/ their client load and did not want to not perform to their standard. They were initially hesitate to take me on as a new client because of this, however they did and I was thankful, Celeste and Scott are very good and understanding and good at teaching about care/maintenance. One of their former employers Storm Gordon started "Relax Pool Services LLC". It's been rocky for the most part. I stayed w/ them as Storm presents to be down to earth and concerned for any questions, comments, & complaints to which I had all.
Issues arose from tech's stating they were there for a specific time 45-60 minutes when in time they were there for less then 30 on several occasions. I have 360 degree camera surveillance around my property to verify this, the cleanings, depends on who was there some where good, some where not., I have cell phone video in a folder as soon as they left I came home anywhere from minutes, to hours, to even the next day as I work 48 hour shifts, the pool was clean, but really wasn't. Excuses such as "He is new", "He's learning", "He's a brother of one of our employee's" was getting old but because I was gone more than home, I stayed with them. Few times, I had some pump issues, filter etc....I had a colleague who knew pools, used to work in the business before he got into Engineering explained what it was or needed to be done, mentioned something wrong with whatever it may be, pump filter, Chlorine tower broke (it wasn't) just took some muscle and a tool to open and place the choline tablets in. I even went out to buy a floating chlorine tablet dispenser. From time to time, I'd have to throw away their trash, which is parked right next to their vehicle most of the time or sweep up the chemicals they spilled by their vehicle in my driveway, maybe 5x over last year or so.
So what broke the straw over the camels back, I've had Confident/Relax since I bought the house in 2015, July to be exact, even they recommended winter time not much activity and temp was down, could go to every other week during our "winter" season. I'm on Vacation in Europe, and planned on going to Every other week as we did last several years, I'm advised, that I have to talk to Storm, the owner. I advised them I'm in Europe and I'm sure they can call, or ask them when they seem, whatever means they have. I was then advised that it would be up to me to contact him. So I buy the phone package to make this one attempt to contact him, whether it's his or the office number he see's them both. It goes unanswered, ignored by the phone. Thereafter I get an email from his office stating that he does not offer every other week cleaning. Then they still show up when I'm in Europe to clean after I advised them that I would find someone else who is willing to follow simple requests such as this.
Not saying that Storm or his company is bad, but the experience I have had hasn't been all that positive on several issues. I use Yelp amongst other things for positive reviews and difficult to right negatively however this is the truth. read more