LOOK ANYWHERE ELSE! DO NOT RENT HERE!!!!! THIS PLACE IS A TRAP!!!!
I first signed up in 2017 and had an excellent experience until Oct 2021 when Regus decided to increase all of our rent about 35%. I got so upset that they lowered it to 25% but I had not had an increase like that since I arrived to Regus. I had just upgraded my office space, and I was not expecting such a price gouge. I spoke to about 10 people about it and they assured me nothing could be done. I should have RUN then but I stayed and when I decided to stay I noticed all new carpets, painting, and art lining the suite. Unbelievable and note that the entire year of 2020 they worked the manager so hard because only 1 person could be up front that she left! She was a GEM. And then still the other manager that took her place in 2020, he left early 2022. No one could work there anymore. There was so much to do and less staff. But they did not decrease our rent even though they took away our support /receptionist staff. Now, the district manager that was here since I first began with Regus in 2017 also left. She personally told me she was overworked and now there is a front desk manager and a district manager that are changing everything that worked so well for my business for all of these years. And they will not let me out of my contract no matter how much damage they have caused me, my business etc. They double charged my card the past two months and even though I pay on time automatically via credit card I was charged a late fee 3 months ago. The customer service is the worst situation you could imagine. They close tickets without even asking you if you are satisfied with the results. I could go on and on about the past 1 year that has been a NIGHTMARE for me. I used to have front desk staff that was really looking after my business, but now they are just nickle/diming everyone. It is INSANE how much this place has changed. It makes me sad because I really really enjoyed being here 2017-2020. They really cared about the success of my business and now. I have pleaded with the building to get with the times on the internet that is 60Mbps and they wont even entertain the thought even though this is not a purchasable speed any longer. It does not even exist. Their answering service worked well until they outsourced it. And I have no idea what the manager does all day except for complain about what she does not want to do. This place is a JOKE really! DO NOT RENT HERE! read more