Packing here for seven years. Always friendly and remember my name. Highly recommend.read more

I got to Truist bank on Main st. at 12:45 knowing they closed at 1 but still hoping I had enough…read moretime to get an account made and be able to walk out with a debit card. Jill Rosenberg the branch leader took me at the desk and was checking to see if the person who would usually do this was available turns out he was busy with another customer. She immediately willingly took me to her office and did it herself staying an extra 20 minutes to make sure I got what I went there for when she didn't have to do that. I just appreciate how willingly she was was to help me.

Worked with Kent for our mortgage. Helpful through entire process, got us a competitive rate, and…read morewas accommodating. Consider them if you are looking for a bank, lender, or both.

My dad is visiting from out of state and this bank is part of his bank network. Anytime he's tried…read moreto get cash from the atm and it's said not available

Just look at the overall rating here and read through the comments. Pretty spot-on accurate. Hard…read moreto believe that management hasn't wised up to the glaring problems they have with customer service/satisfaction. A great place to start would be to ANSWER THE PHONE. Just answer the dang phone. Never met so many staff members of a banking institution so unwilling to help, and so uninterested in even acting like they care. After 16 attempts to call this location, I eventually ended up talking to Brittany at the Fairview location who was of zero help whatsoever, probably because she didn't know anything at all (training issue?), and who had the personality of a wet towel. How is this organization expanding when they have incompetence plaguing their corporate ethos? Upper management needs to read these reviews.

I opened three savings accounts only for my daughters and I, five years ago. The Customerservice…read moreservice has always felt suspect but I chose this bank for two reasons: 1. We have investment accounts with their affiliate. 2. Since it was savings only- I wouldn't be in and out regularly enough to matter. I went in one morning to make a withdrawal. The teller was young and I had never seen her before. She questioned the amount I was taking out which wasn't that much for a weekend trip I was taking with family. I looked at her like she was crazy. It was none of her business why I was withdrawing money from MY account. I didn't say anything but I wish I had. I just plan to close my accounts. Now they don't have to worry about how much money I'm taking out of my account. The lack of training in this region shows in various industries. It makes southerners look like idiots.

DO NOT bank here!!! Tellers are the biggest idiots. We opened our accounts just this past summer…read more My son has an account I co-signed with and I have a savings account which he is not part of. I went to drive thru to simply withdraw money, used a withdrawal slip with the savings box checked and she still proceeded to withdraw from my teenage sons account. Next day he gets a $38 over draft fee and he's missing a large sum of money. Long story short she didn't bother to see the savings box marked and just pulled money from any old account the computer pulled up first under my name. I've been banking with Chase for 25 yrs and this has NEVER happened. The teller always asks and double checks which account I want money from , that would be the smart, educated way of doing business.

So I'm trying to make a mortgage payment, and I walk into the lobby with the account number and my…read moredebit card for my other bank and asked to make a payment on my mortgage. I'm told that they cannot use my debit card to make a payment in the lobby and so I will have to exit drive around to the back and use the ATM to pull out cash and then come back into the lobby to deposit the cash to make the payment. I then pull up to the machine and there's an message on the ATM screen that says something in regards to our CS updating. So now I'm waiting for it to complete whatever it must do and try to take out the cash to make a payment. Their machine limits me to only $500 per transaction. So now it cost me an additional eight bucks to make a payment on the account with First Bank. I go back into the lobby and asked to deposit the physical cash into the mortgage account, and the Teller proceeds to count the money multiple times and then put it into a bill counter to electronically. Count the money multiple times. A transaction that should've taken probably 30 seconds took an upwards of five minutes, there was also something about the computer a digit from the account number, which one to tell her, then has to ask what I can only presume to be his manager. Don't get me wrong, they were super friendly, but the entire exchange which should've been purely transactional, and probably the last less than under 60 seconds took at least five minutes of which I will never get back. It just seems to me that the bank is stuck in the 1990s. Perhaps they should take a clue from some of the emerging Fintech companies that are crushing these traditional banks with lots of features, low or no fees, and expedited transactions. I suspect this bank has these convoluted processes to try and convince patrons to become customers of First Bank.

If you call Bank of America to have your new name put on your credit card they will not do it over…read morethe phone. They will send you paper work. Then you have to send it back to them (by USPS) with all the appropriate documents. When you get the new credit card in the mail, a month later, with your old name on it and you call them again they will tell you to go to your nearest bank of america and take care of it there. When I asked where the nearest Bank of America was to me, she said she really didn't know and that I should look it up online. When I looked it up online and found one I didn't know about 4 miles away, I asked her what Advanced Service Center meant, she said it was a "real bank". However, when I went there it was not a real bank it was a self-service center with no humans only computers. No. How can Bank of America make so many errors in row?