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    5 years ago

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    6 years ago

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    Ask the Community - Fifth Third Bank

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    People searched for Banks & Credit Unions 519 times last month within 15 miles of this business.

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    Family Advantage Federal Credit Union

    Family Advantage Federal Credit Union

    (13 reviews)

    This is the worst credit union anyone could ever have. They don't answer their phones. I have (3)…read morecar loans from them. Their policy is that they can take away all of your cars and they will try even if you are behind one month on one of them. They will try to slip you up. They are mean. Unless you are okay with these type of people go here. My neighbor that a car and motorcycle they took. They don't care what your situation is. They don't work with you. In fact the guy in charge of these loans told me he took someone's car over missing one payment. He acted like he was happy. Don't go to this bank. Hey are awful and cant be trusted.

    Just look at the overall rating here and read through the comments. Pretty spot-on accurate. Hard…read moreto believe that management hasn't wised up to the glaring problems they have with customer service/satisfaction. A great place to start would be to ANSWER THE PHONE. Just answer the dang phone. Never met so many staff members of a banking institution so unwilling to help, and so uninterested in even acting like they care. After 16 attempts to call this location, I eventually ended up talking to Brittany at the Fairview location who was of zero help whatsoever, probably because she didn't know anything at all (training issue?), and who had the personality of a wet towel. How is this organization expanding when they have incompetence plaguing their corporate ethos? Upper management needs to read these reviews.

    First Bank

    First Bank

    (1 review)

    So I'm trying to make a mortgage payment, and I walk into the lobby with the account number and my…read moredebit card for my other bank and asked to make a payment on my mortgage. I'm told that they cannot use my debit card to make a payment in the lobby and so I will have to exit drive around to the back and use the ATM to pull out cash and then come back into the lobby to deposit the cash to make the payment. I then pull up to the machine and there's an message on the ATM screen that says something in regards to our CS updating. So now I'm waiting for it to complete whatever it must do and try to take out the cash to make a payment. Their machine limits me to only $500 per transaction. So now it cost me an additional eight bucks to make a payment on the account with First Bank. I go back into the lobby and asked to deposit the physical cash into the mortgage account, and the Teller proceeds to count the money multiple times and then put it into a bill counter to electronically. Count the money multiple times. A transaction that should've taken probably 30 seconds took an upwards of five minutes, there was also something about the computer a digit from the account number, which one to tell her, then has to ask what I can only presume to be his manager. Don't get me wrong, they were super friendly, but the entire exchange which should've been purely transactional, and probably the last less than under 60 seconds took at least five minutes of which I will never get back. It just seems to me that the bank is stuck in the 1990s. Perhaps they should take a clue from some of the emerging Fintech companies that are crushing these traditional banks with lots of features, low or no fees, and expedited transactions. I suspect this bank has these convoluted processes to try and convince patrons to become customers of First Bank.

    Fifth Third Bank - banks - Updated May 2026

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