So I'm trying to make a mortgage payment, and I walk into the lobby with the account number and my debit card for my other bank and asked to make a payment on my mortgage. I'm told that they cannot use my debit card to make a payment in the lobby and so I will have to exit drive around to the back and use the ATM to pull out cash and then come back into the lobby to deposit the cash to make the payment. I then pull up to the machine and there's an message on the ATM screen that says something in regards to our CS updating. So now I'm waiting for it to complete whatever it must do and try to take out the cash to make a payment. Their machine limits me to only $500 per transaction. So now it cost me an additional eight bucks to make a payment on the account with First Bank. I go back into the lobby and asked to deposit the physical cash into the mortgage account, and the Teller proceeds to count the money multiple times and then put it into a bill counter to electronically. Count the money multiple times. A transaction that should've taken probably 30 seconds took an upwards of five minutes, there was also something about the computer a digit from the account number, which one to tell her, then has to ask what I can only presume to be his manager. Don't get me wrong, they were super friendly, but the entire exchange which should've been purely transactional, and probably the last less than under 60 seconds took at least five minutes of which I will never get back. It just seems to me that the bank is stuck in the 1990s. Perhaps they should take a clue from some of the emerging Fintech companies that are crushing these traditional banks with lots of features, low or no fees, and expedited transactions. I suspect this bank has these convoluted processes to try and convince patrons to become customers of First Bank. read more
