I've been banking all over America in the last 25 years, and have never actually been satisfied…read morewith a bank until now. I've been with these guys for at least 8 years now, 2 personal accounts and a business account. They are literally the best. Excellent customer service, and I would specifically recommend the niceville branch, they are all excellent, but a standout would be Wintress. The best teller I've ever had the pleasure of doing business with. Quit dealing with banks that don't care about you and bank here!

I have been baking with Hancock since we opened our business. I would say they are professional and…read morepolite. I find them so helpful in many ways. Niceville, Destin or fort walton beach, I have had great service!

I do most of my banking online. Periodically I need to go in. Making a cash deposit is one of those…read moretimes. This place is awful. The hours are bad. The customer service is poor. Apparently there's only one desk available to actually help customers. The drive through is closed. Awful!

I wish that I could leave zero stars. The people who work here are completely incompetent. They…read moredon't actually want to help you. They want you to do everything online. Unfortunately it isn't possible to do everything on the app. When I ask a question they may or may not be able to answer it. You will get different answers from each person. They also tend to leave out important information. They have made a difficult situation even worse by their incompetence. I will be closing my long term accounts as soon as my business is completed.