I never have a good experience at this branch, I come in for help on my personal accounts and it's…read morelike the bankers always need to call somewhere because they don't know anything. There's a reason why it's rated 3 stars. I had someone called Jaqueline "help" me and like I said had to call someone ELSE to tell them what to do? What's the point of having them if they have to call. do they not have resources to help us the customers? Bankers need to be trained better or just learn how to use there resources, I wanted to be in and out quick and instead had to wait till she called someone else to tell her how to do her job. Unreal!!

HORRIBLE hours and mediocre service…read more WF is headed for bankruptcy. It's just a matter of time. Recommend finding another a bank

Waited for over 20 minutes until a banker got to us only to tell us they are closed and opening a…read morenew account takes 45 minutes. The first person who took all of our initial information could've told us that from the get go... waste of time. Not to mention staff completely rude. Avoid the Grand Blvd location if you can!!!

Wow! I have been banking with Regions for 20+ years and recently noticed my MMA was getting…read moredepleted and in fact overdrawn. I could've figure out why this was because my checking balance was adequate to cover all bills. After trying to get Joanne to understand. I finally asked someone else to help. Apparently, they installed a radio button that toggles between accounts which I did not physically do but due to it placement it automatically toggled. Well, this is poor design and now I am paying returned check charges and overdraft fees of about 100.00 in a time I do not need this. Regions sucks! I asked her how much it costs to acquire. New customer and Jessica said nothing. So, I am now bank shopping. Poor customer service after 20+ years they are going to loose me.

The folks at this bank are fantastic. I like the small banking feel when I go in. Not sure any of…read morethem remember my face but they seem like they do. Calling the branch for a basic question (do you sell stamps) is a nightmare but I don't think that is them. It seems every business wants to take away the personal aspect of the people that are handling your money.

Just want to give a shout out to the staff at the Mack bayou Santa rosa beach branch. Branch…read moreManager Jana Miles always makes herself available when she is NOT busy, she Always has a quick answer and or solution to whatever problem or task i need help with. The staff is always pleasant and has a smile on their face, especially Cecelia, everyone is always cheerful and willing to help A+++

Called all afternoon no answer. Called another branch and was told they have an internal number to…read morecall and he tried that number, again no answer. Why does this branch suck? Been with them since the Wachovia days, nice way to treat your customers.

Their service is terrible especially their business banker. Completely lazy! If I could give…read more negative stars I would.

Extremely bad customers service. An incompetent employee messed up my wire transfer form and funds…read more now hqve been missing for almost 1 month and still not traced. i have been a loyal customer for over 25 years. The manager is not helpful, rude, makes excuses and covers up the employee's mistake. I had to seek help at a different branch where the employee spent hours helping me resolve this issue.

So slow. I've been waiting 20 minutes to get a check cashed. With no one else in line.read more