I received an email stating this organization is no longer going to be sending out paper…read morestatements, but doing everything through the Internet. That is not acceptable to me and their Customer Service refused to allow me to talk to somebody that would see to it that I continue to receive paper statements. When I asked to speak to someone, they told me I needed to call back after June 7. Why they were not able to take my complaint now, I'll not ever understand. So I have to inconvenience myself because there was a lazy customer service person named Shey refusing to honor my request. I'm gonna have to presume that this organization no longer considers the customer to always be right, because that's exactly what I feel that their thoughts are.

They tex me to tell me that they where sorry I didn't make it when I got to the bank about 10 mins…read morebefore the appointment. And I complain ask to speak to a manager and he never came o said will. Ot leave till something is done and finally over an hour they took care and spend the account. The guy was nice. But the bank service is extremely poor.im disappointed because it used to be the best now it is the worst till I'll give them the opportunity and the future will if I stay with them

horrible service too many hours to make a deposit…read moresuper slow serivice terrible bank office

Horrible branch, horrible customer service. They have a lot of Bankers walking around and only one…read moreTeller handling a 10 plus customer line. Business window doesn't even works. So They put everyone in the same line making it even longer.

Possibly the least friendly TD branch I've visited. Since my last visit to this branch was in the…read moredrive thru and was excessively slow (over 15 minutes for a simple deposit) I decided to go into the store this time. Big mistake. Without going in to details, thus visit has convinced me not to stop by this branch again.

When my original TD Branch on Lantana Road closed down, I started banking at this location, big…read moremistake. The wait times are always long, and there always seems to be a staff member just wandering around apparently doing nothing. I opened an account there last summer following receiving a promotion. It now seems the account didn't qualify for the offer, but the customer service rep who opened it assured me that it did, and I would receive a bonus. When the bonus didn't show up in the account, I asked about it and was told it would take longer. At the same time I heard one of the employees say to another employee that "you have to be careful with those promotions, they are misleading." After emailing this branch, as well as the one where the misinformed customer service rep is now employed, I received no response at all. I eventually sent an email to the customer care address listed on their website and finally got an answer. I will be taking my business elsewhere. I never had these issues at my original branch, but this one seems very poorly managed. The fact that the employees are aware of shady practices by corporate should make anyone think twice about depositing their money with TD bank.

Yesterday I left a note so great review about not being able to get in contact with anyone at the…read moreFirst Choice Credit Union while trying to order and activate my debit card in my electronic wallet. I was put into a queue and that's where I would remain because no one would answer the phones. Well I had the pleasure of speaking with Brad today to rectify the problem. He explained the problem that they are having and went into the system and fixed my issue. He called me back and walked me through it and everything was taken care of. I really appreciate that he made sure that everything was good with me. That is the customer service that I am used to with First Choice Credit Union!! I have been a customer with the FCCU for over 27 years, and I will continue to be as well. Brad thanks again for all of your help!!

The absolute worst customer service! I needed to get a new debit card, took almost 2 months of…read moretrying to get through on the phone. Their call waitlist is ridiculous: "You are number 16 on the queue". Service reps once you do get through are rude, and not knowledgeable. Have been a customer for many years and they used to be great, but nothing lasts forever. Typical effects of cost cutting on the front lines. I'll be switching to a full service bank soon..

I regret having to make this post as I have been a customer at Wells Fargo and its predecessors for…read moreover 40 years! Today my husband sat in the lobby of this branch for 2 hours waiting to get a form notarized (a 5 minute or less task). Customers came and went and even waited after he got there and were helped before he was. My husband is disabled and can not stand so he sat to wait. He needed the form as his mother recently passed away and he has estate issues to handle- therefore he waited but really. . . It is unacceptable to wait two hours in a bank. The employees at this branch should be dealt with and taught customer service skills. There are hundreds of other banks and I guess it is time to move on.

First let me say that I am not writing this review for this particular location. I am writing this…read morereview for Wells Fargo Bank in general. We have had our mortgage with Wells Fargo Bank for at least 8 years and they have been escrowing our homeowner insurance and taxes. For at least the 3rd time in the past 5 years we started receiving letters and emails stating that they have been made aware that our homeowner insurance had not been paid and that Wells Fargo is going to institute their own insurance. We called them explaining that they are responsible for paying our insurance and we wanted to know what they had done with our money that they have been escrowing all year!! I kept being sent from one person to the other and finally when I said I am going to go viral with this they said oh no, now we have to refer you up to the corporate manager. So he called a day later, told me he would look into it. That was Wednesday. We still have not heard back. When I asked them what we should do if we get hit with a hurricane and have no insurance, they said at that time we would look into it and see whose fault it was that we do not have insurance.??????? I am now demanding that they do not escrow my home insurance anymore. We have been doing all of our banking with them siince they have been here, including our credit cards and business account. We are not looking at other banks. Wells Fargo, you are history!!

I don't usually check in to banks on Yelp nor do reviews as I like to keep these visits private and…read moreoff line. However, I had the best experience ever at this particular Bank of America location in Lantana. B of A is not my regular bank nor is this location. I usually had to go to one every year for some financial transactions. Frankly, I used to dread going. Especially to the branch on the border of Lauderdale and Pompano. The staff there were condescending and arrogant. And not friendly by any means. I was in this area recently and decided to see if anyone could help me. What a breath of fresh air. Everyone was so polite and welcoming. Even the greeter who logged me into the computer and had me wait for an available associate was hospitable. The two gals I dealt with -- senior banker and FSA -- were amazing. Both women were knowledgeable, more than competent, understanding of my needs, helpful and efficient. Plus both had such lovely affable personalities. In addition, even the cashier knew what she was doing without explanation. She, too, was fast, efficient, and capable. Heads up other branches and banks! This should be your example of how to run a business. We have many choices as consumers and when you find a place that hits all the buttons, that is where people will show their loyalty.

The least helpful group of people I have ever met. Thankfully, most things can be done online but…read morethe rare instance you need to go into the bank, the associates are always bothered, as if you shouldn't be there. No wonder they rarely have anyone working there. The last time, I had to fight to take cash out of my own account. This time, I was directed to go online to make an appointment for an account opening that would take 5 minutes- however THEY require additional paperwork so I couldn't do it online. I ended up at Chase and easily accomplished my task with a pleasant group of associates. These people would prefer to just collect and easy paycheck than to actually help their clients.

Great!!! Linda, Keshia, Samantha and the other lady ( I m not sure of her name) are always super…read morefriendly, professional and get me in & out of the drive thru quickly!! My dogs love visiting also cuz they get cookies every time we go.

SeacoastBank had been my home bank for over 10 years! Both my mom and I have banked at SeacoastBank…read moreand love it. Specifically the Lantana Branch, which always has amazing employees. Ms.Linda has always been there for my mom and I. For example, one time I forgot my account number, I phoned the bank, and Ms.Linda provided it to me within seconds. I'm so grateful to be banking with such a wonderful bank. I highly recommend banking with SeacoastBank . Let them know know that my review sent you! Happy banking!! :)

Poor customer service, don't come to this branch even if you have an appointment, they will see you…read moreand won't even ask you how to assist you.

Never come to this bank. Worst ever. Banker Mayla has no clue what she is doing. She has no…read moretraining at all. Ridiculous. Worst banking experience ever. Time to look for a new bank. They need better training.

Great service great people. Great services…read more Good location What else would want When you go there say hi for me Ray Manucy and Donna

From my earlier review it still stands. They allowed someone to come into the bank and steal my…read moremoney with a fake id and I pay the price. It's 40 days since it happened and all I have received is lip service. Lots of empty promises that my money will be deposited into my account "soon". They have insurance for these types of things!!!! Why do I have to be treated like this?!?! I have a mortgage through them, credit cards and accounts for many years but I can see they they do not care about their customers. They don't return emails or calls and want to pretend that I'm not out here suffering. This bank is worthless!! Do not bank with them. Take your hard earned money elsewhere. They are at fault for allowing this YET I pay the price!!!

Take your MONEY and run , your MONEY isn't SAFE in this bank …read more The most horrible crooked, fraudulent Bank I have ever dealt with in my entire life . The employees at this branch are equally unprofessional, unhelpful and extremely rude . This is the 6th time they paid out money from my account to someone who took it fraudulently . First time was some one who used Zelle to take the money without delivering a rowing machine I had bought - it was reported to police . Second time was 2 unauthorized charges from a site called Shine . 3rd time some one tried to put 2 deposits at a Mercedes Benz dealership in California while I live in Florida.finally someone fraudulently transferred all my money from my checking account - thousands of dollars to an Apple Card . When I went to report at this branch the woman ran me out saying she needed to leave it was 4:15 when I arrived there we're lot of employees working no one would help me and this rude unfriendly woman literally showed me the door instead of helping me file a report . I had to borrow a phone from some one and call their fraud department. I also filed a police report. Yet Wellsfargo has the audacity to tell me it was probably something I did that this fraud happened. Police were livid and had many complaints about them . Told me to take legal action . I had to change accounts close old one . Discard shred all my checks . Deal with all the hassle to change my accounts. Change my phones change my phone company to protect myself and my family - A total loss running in 10s of thousands. I will take legal action against them to recover all my losses and to teach them a lesson never to treat an innocent person with such contempt. I have 100% backing of police as they alone have many reports from me for these crooks treating me like this . I have been with them 5 plus years depositing all my pay checks and more . They made lot of money from my money and accounts . A bank is suppose to stand by you in case of ID theft or fraud . Not WellsFargo . Didn't even have the courtesy to send me a text to ask if it was me making those purchases or conducting transfers . They gonna learn NOT to ever treat another customer like they treated me .

Horrible people who can't do their jobs Can't cash a check,…read morequestioned me on who gave me the check. And made me feel dumb for opening a new account which I closed 5 min later when they couldn't deposit my check. The bank manager sucks The bank tellers suck Everyone here is a waste of human life Don't waste your time expecting help from these idiots! Don't open a bank account with Wells Fargo