DO NOT USE THE ATM. The atm took my card and the machine turned off. I called the location and the…read morelady pretty much did not care and hung up on me. I requested the manager and she too was not caring. Spoke to me in a condescending manner. Probably because im hispanic and they think they can do whatever they want. I even went into the branch. This is the card i use to get my groceries. I was told too bad so sad. Thank goodness the ATM gave me the card back before I left otherwise the driver behind me would have just taken my card. I was waiting in the atm line for 10 min before the machine decided to turn back on. Very disappointed with the service level at this location. The manager was not professional at all at least not to hispanics. This location needs to be shut down. Very sketchy.

They have a drive thru ATM available during weekends. I went in a motorcycle and it was perfect not…read moreto going down to get cash. Also they have 3 ATM's available for the people.

I go to this location only when I absolutely have to. I'm not crazy about the location. It's right…read moreoff of I 95. The parking lot is very narrow. Hard to drive in. The area is a little sketchy. There's always lines of people standing outside to use the ATM I don't feel very safe in this location, the building is very large and when it's open during business hours it's nice inside. This is a very busy location. Like I said I only come here when I absolutely have to.

Every single time I call they don't answer so I went to head quarters and made them aware I've been…read morein this area for over 8 years and there by far the worst Wells Fargo but April in the head quarters was great and is a sweet lady the one star just for this store not Wells Fargo in general

Nothing but wonderful service. Caring kind professional compassionate- every person. I have met…read morewith and worked with at this location has been top notch. They go above and beyond in assisting their customers.

Chase Customer Service does not understand how to help the customer, especially nonprofit…read moreorganizations. As an investor, the term "certificate of deposit laddering" is meant to benefit the customer while allowing the bank access to client funds based on terms. A customer should be able to lock money into certificates of deposits on a monthly basis without a penalty. If I want to create certificates of deposits on the 1st of Every Month, for any duration, then the customer is authorized to do this. The customer should receive the advertised rate of 3.4%. However, Chase tries to tie all the certificates of deposit into a ladder system to reduce the interest rate and not benefit the customer any more. The customer is forced into a 0.02% interest rate. This is bad practice and penalizes the customer. Now, my nonprofit must debate closing their account after years to find a smarter way to manage its finances which benefit the 501.3(c)17. This banking location (even the banking institution) is robbing customers of ways to maximize their returns; a perfect example of corporate greed.

I used to have a checking account with Wells Fargo Bank. I did not get treated well at the Palm…read moreBeach lakes location. We got ignored several times even though we had an appointment. My twin sister and I checking account were hacked with fake checks from a loan company . We never got our money back and they closed my account. Very disappointed. My twin sister had an account but no debit card. I reported discrimination for our treatment but nothing was done about it.

I was cashing a check for a small loan I had received and I am not a customer. When I got up to the…read moreteller who had glasses and a little older with brown/black hair I handed her everything she needed and after looking at the check multiple times and then my license she says to me "is this a personal check, is this a payroll check what is it" I tell her it was a check for a loan she then says to me "your address is very far for someone who got a loan down here". I just graduated from FSU my college address in Tallahassee is still on my license and most people don't immediately update their license especially when they are moving. I felt like her comment was very rude and really not any of her business. She could easily verify my check with her own ways other than to try and be sneaky and make a comment about my address on my license and then to ask me a dumb question about what kind of check it was when like I said she can just call and verify. Naturally I just answered back and told her it was my college address even though I didn't have to and then realized I prob should've just told her to mind her business.... It was more rude that it was a legitimate check and I didn't care if she called and verified and I told her that already before she even asked about what kind of check it was. Nobody likes to be treated like their a bad person she made me feel like a criminal honestly. Start minding your business and just do your job. People are always putting their heads into things they have no business putting their heads into just verify my check and move on don't make comments about my address and how far I live. Stop messing with people during this time... everyone is on edge. I know it's not in y'all job descriptions to make slick comments about someone's personal address and suggest I'm trying to scam y'all for chump change. This is why I don't bank with Wells Fargo.

Friendly staff at this Chase location. The customer service is great here. And the drive up banking…read moreservice is fast, which is what matters to me the most. The line is never wrapped around the corner like I experience frequently at some other banks.

I am writing regarding the abusive, provocative, and unprofessional conduct I experienced at…read moreBoynton Beach branch at 4740 N. Congress Ave. location. The treatment I received from the branch manager went beyond rudeness -- it was deeply unsettling and, I believe, emotionally abusive. I was acting in my capacity as the court-appointed administrator of a deceased family member's estate. My family member had maintained a decades-long banking relationship with Chase Bank--extending back to before the J.P.Morgan merger. I am legally obligated, under court order, to complete certain account finalizations and estate-related banking matters. On the days in question, the branch manager interrupted me continuously, spoke over me, and refused to allow me to ask questions or clarify information. Her manner was not only dismissive but also dictatorial. At one point, when I respectfully explained that she could not refuse a court order, she replied, "We will see. We have our own rules and procedures." Such a statement reflects arrogance, disrespect for the law, and a complete disregard for customer service standards. The experience left me feeling demeaned and powerless, and I genuinely felt emotionally abused by her unprofessional behavior. No customer--or especially a bereaved family member fulfilling legal obligations--should be treated this way. The manner in which she handled these interactions left me feeling provoked and distressed. Her attitude and communication style escalated the situation, and I believe she intentionally provoked me into anger -- a reaction that no customer should be driven to during a sensitive, legally required process.

This is a review of the service at this location, not the bank or its services. My business takes…read moreme to the bank at least once a week. This branch is so slow. I dread a visit here like I do a stop at the Post Office. Count on spending 20 to 30 minutes there to complete any simple teller transaction. I don't think the issue is the employees as much as it is management/under staffing. The people are professional and friendly. The wait is what's unbearable. The BOA branch I used to frequent outside Atlantis closed last year and much of the business had to shift to this location. Now it's always a line around the building at the drive through and the lines inside are no better. I'd really like to see the rule enforced at the drive through about having your deposit slips ready. I frequently see multiple things getting passed back and forth and witness a lot of conversation. Then inside there may be just one person working during lunch and the line will be 6 to 8 people long. When someone who doesn't speak English very well has a number of questions or is trying to shift money from account to account, people trying to complete a simple transaction have to wait far too long.

I have been a customer for over 25 years my husband has money invested Merrill Lynch. I went into…read moreget cash twice this week because I am waiting on a new debit card. Both times no person greeting you when you enter There also was 1 teller both days with 12-15 people in line. Some depositing cash and checks from businesses. which takes significant time. I have never seen such a pathetic work situation in my life. I will be closing my accounts. Sue