I just moved into town and needed a cash advance from my out-of-state bank account. they completed…read morethe service for me with no complications. They offered to hook me up with a Checking and Savings account and I accepted The process was quick and painless. I walked out of there with a smile, new friends and two new accounts. Life is good! Customer service at this brach is by far the best in town, very curtious and kind! can't wait to go back! Thank You Wells Fargo for your services!

Great customer service. Easy access ATM in front. Very polite employees but then it is Palm Beach…read more Imagine if all Chase employees acted as if all their customers lived in Palm Beach. That would be great for their overall customer service experience.

Chase mortgage is one of the worst experiences I've had in the banking industry. I waited until the…read moreday before closing. The underwriters couldn't figure out that my 4 rental units were adding monthly income. Instead they logged only my HOA fees. This is after I gave them signed leases. A bunch of total idiots.

All jokes aside this bank is on the level. I signed up for an account today. Get this: First set…read moreof checks are free, you can use their debit ATM card anywhere since they don't have an ATM, but they prefer you use Publix. A staff member told me " we will eat up the costs if you have to use another ATM" Who does that? Nobody! Not like I would go that route anyway unless I was hard pressed for cash, but it blew me away. No direct deposit necessary. No minimum balance. Basically the only way you are going to get hit up with surcharges is if you are delinquent with your account. There is no bank that I know of that can offer the total package that First Bank of the Palm Beaches can. My only complaint is I have to wait 90 days to utilize electronic check deposits (not sure why) and I was unable to sign up for their online banking right away. It can take up to 48 hours to be approved. If you can deal with those 2 small nuances. Give them a try. I am not a fan of banks in general, but this one feels like home

I really want to love this bank as it's a community bank and not a big bank that has lost touch…read morewith customer needs and one feels like just a number. However the downtown west Palm beach branch is really challenged with their customer service. They do not have an ATM so you have to either use the desk Teller or the drive thru one so I have made many transactions inside the back. Its fine as long as you need simple transactions. But, please be aware if need to speak to a Banker!! They are generally clueless, disorganized and frankly lazy. I found one person there that was smart and responsive but she's not there regularly so I am just going to find a new branch or keep using the 1-800 number - The west Palm branch is not good.

Samantha is the best banker ever,she is the reason that I go to the branch. She is so patient and…read morehelpful

Great!!! Linda, Keshia, Samantha and the other lady ( I m not sure of her name) are always super…read morefriendly, professional and get me in & out of the drive thru quickly!! My dogs love visiting also cuz they get cookies every time we go.

Friendly, professional service. This is not my normal location as I live in Orlando, but I received…read morevery professional service and overall it was a very positive experience. Inside it appears that is more geared for self-service, but they do have tellers windows that are manned. They also have the outside drive throughs. I would definitely recommend a visit here.

Nothing but wonderful service. Caring kind professional compassionate- every person. I have met…read morewith and worked with at this location has been top notch. They go above and beyond in assisting their customers.

Chase Customer Service does not understand how to help the customer, especially nonprofit…read moreorganizations. As an investor, the term "certificate of deposit laddering" is meant to benefit the customer while allowing the bank access to client funds based on terms. A customer should be able to lock money into certificates of deposits on a monthly basis without a penalty. If I want to create certificates of deposits on the 1st of Every Month, for any duration, then the customer is authorized to do this. The customer should receive the advertised rate of 3.4%. However, Chase tries to tie all the certificates of deposit into a ladder system to reduce the interest rate and not benefit the customer any more. The customer is forced into a 0.02% interest rate. This is bad practice and penalizes the customer. Now, my nonprofit must debate closing their account after years to find a smarter way to manage its finances which benefit the 501.3(c)17. This banking location (even the banking institution) is robbing customers of ways to maximize their returns; a perfect example of corporate greed.

I love my bank. I never felt like I've had a relationship with a bank and the bankers like I do…read morewith the people here. My banker specifically is very thorough. I'm used to rushing through things so I'm grateful she takes her time to make sure your information is updated. She also prioritizes my needs and doesn't just push bank products on me.

Don't Do it... Run... I have never dealt with such a poor idea of a bank. Call there 800 number for…read morestarts and see how long you will have to wait for starters. Withdrawing my 48k tomorrow.

This location has one of the best customer service. Definitely meeting JP Morgan Chase standards.read more

I want to thank everyone who helped me with a huge problem I had with my checking account. This…read morebanking location went above and beyond customer service. I did not get the run abound and when transferred to the proper department I was not forced to repeat the problem over and over again. For the past month someone has been using my account. Since I don't really check my account I was unaware. The person who committed the fraud to my account must have known all my information. I have a pretty good idea who did this and can't believe he would. The bank was also able to help me file a police report. This was devastating and I was very nervous that the bank would not be able to help me recover such a large amount of money. The person using my account must have known my weekly pay. As soon as I called this bank, they helped me right away. I tried calling the 1-800 # first but kept getting transferred so I called the bank near my work since I was still on shift. My weekly pay of $4700 for the past 3 weeks was completely returned to me and an investigation started right way. This was a total of almost 15k, that Chase was able to return, a blessing. This is truly the best bank and I am so grateful to all those who helped me. Wouldn't bank anywhere else. Thank you.