I don't have an account at this bank, but unlike the *other* bank I just reviewed, this bank was…read morewilling to make change for a $50 bill. Sounds so basic, right? Yes, it is, until you encounter a bank like 5th/3rd Bank located in the same shopping plaza that was unwilling to break a $50 unless I had an account (and ID!!) for the cash-for-cash 30 second transaction. So, 5 stars to this bank that made change without asking me for account information and just being a bank that knows how to be a bank. If I was staying in the area I'd seriously consider banking with this branch because they are low key and hospitable and seem to value the clients that walk in the door.

We went into this Gallatin Fifth Third Bank location to try and open a checking account since we…read morehave a car loan with this bank. I was promptly told there was no one available to do this for us and told us we could come back another day! What? On a Wednesday afternoon at 2 pm you have NO ONE in the entire bank to open a checking account? Horrible customer service! We chose another bank to say the least!

I have held accounts and banked with VSB since I moved to TN in 2004. I like to feel like my banker…read moreknows me and that is certainly true here. And it does make a difference. A small bank like this is a little behind some of the others with technology and I'm okay with that. Other banks offered internet and mobile banking before VSB and I guess the next "big thing" with come a little behind some of the conglomerates but that's okay with me. My banker knows my name and I know theirs. I believe banking should be a relationship business and VSB is exactly that. (If I want a coffee house, I will go to Starbucks-good luck with that Cap One)

This is a national wide banking institutions and are in many towns. That is why I chose this bank…read moreover all the others. I usually go to the drive thru window but they have closed this option so I go inside.That was a bad decision for me. Customer Service is not their strong suit. No one smiles or welcomes you to the bank. The employees are not very friendly and would rather you use the ATM at the bank to do your banking and not bother them. I would take my business and money to another bank in the area if it wasn't going to be a inconvenience to change to a new debt cards, checks, and redo all my on line accounts. I think this is what the bank is counting on to keep your money there.

Wow! What horrible service at the Gallatin BofA location! If you're looking for an institution that…read morecharges you fees ($12) for your "free" account. Then is impossible to reach by phone (I gave up after an hour of voicemail hell !!!!) Then the bank the teller is too lazy to even look up your account!! She tells me to make an appointment for another day or wait on an officer - it's app. a 30 minute wait. When I say this unacceptable and I am closing my accounts - she shrugs her shoulders and says "ok"!!! I highly recommend Fifth /Third next door they were polite, helpful and efficient! That's were I went!

I submitted an application for a checking account on line and never heard from them. My current…read morebank is affiliated with this bank and I have been there twice and the ladies that work there were very rude. It seems there is no customer service anywhere anymore.

If you like banks of the mid 20th century this is the bank for you. They have absolute garbage for…read moreany online help or any modern conveniences that all the other banks have. They just upgraded to the new Volunteer Bank and it's still the same trash as it was before as Vol state bank.

If you are looking for a Bank with all kinds of services with very friendly and polite employees…read morethen this is the bank for you. They treat you like a human being and not just like a account number. They greeted us when we came in,had a smile on their faces,eager to help you, and were proud to be at their job. All of the employees exceeded my expectations of what a visit at a bank would be. I just went in to be added to my husband accounts that he has there. Mrs Denise Patton was a big help,very caring, and a pleasure to be around. I even received a hand written thank you note from her. They even answered their phone with a friendly voice and help the customer solved their problems. So if you want a big bank with a hometown feel then this is your bank.

After my husband died, they treated me like cattle. I sent his death certificate , but every time I…read morecalled it was like it was brand new information. They told me I had a collection account, when she really just didn't type in my name right. It took 5 calls to close my accounts. Plus when I actually went there in person, they never had enough tellers and most of the ones they had couldn't give a damn about you. Worst than even AT&T

I love this credit union. The tellers are always so friendly and kind. After banking with a local…read moreinstitution and putting up with their horrible service for way too long (first horizon) I made the switch. BEST. DECISION. EVER! If you're looking for professional banking in a laid back atmosphere with fair fees and great financial products ... then stop looking around and open an account! The cherry on the top are their hours of availability, imagine that... a financial institution open when I actually need them! Two thumbs way up for Ascend FCU!!!