I have held accounts and banked with VSB since I moved to TN in 2004. I like to feel like my banker…read moreknows me and that is certainly true here. And it does make a difference. A small bank like this is a little behind some of the others with technology and I'm okay with that. Other banks offered internet and mobile banking before VSB and I guess the next "big thing" with come a little behind some of the conglomerates but that's okay with me. My banker knows my name and I know theirs. I believe banking should be a relationship business and VSB is exactly that. (If I want a coffee house, I will go to Starbucks-good luck with that Cap One)

Very transactional branch. Not the usual friendly environment you find in other Pinnacle branches…read more Many of the frontline employees could use some extra training on interpersonal skills.

This is, by far, the best bank I've ever banked at. Friendly, efficient, caring and always a…read moredelight to work with, in this physical branch in Goodlettsville as well as on the phone!

After my husband died, they treated me like cattle. I sent his death certificate , but every time I…read morecalled it was like it was brand new information. They told me I had a collection account, when she really just didn't type in my name right. It took 5 calls to close my accounts. Plus when I actually went there in person, they never had enough tellers and most of the ones they had couldn't give a damn about you. Worst than even AT&T

I love this credit union. The tellers are always so friendly and kind. After banking with a local…read moreinstitution and putting up with their horrible service for way too long (first horizon) I made the switch. BEST. DECISION. EVER! If you're looking for professional banking in a laid back atmosphere with fair fees and great financial products ... then stop looking around and open an account! The cherry on the top are their hours of availability, imagine that... a financial institution open when I actually need them! Two thumbs way up for Ascend FCU!!!

They really took care of my husband and I. When everyone else had embrassing Low % interest on…read morejumbo CD's. We turned to cornerstone financial Credit Union, For their interest rates. They were paying higher than anyone else at 3.00%. We were thrilled considering the times we are in-and the other rates other financial institutions were paying. Like they were doing us a favor to let us invest our money with them. The person that waited on us was so nice and let us know what our interest would be at maturity. It was alot more return than I thought. Cornerstone even paid more than any online Banks. Thanks Cornerstone for helping us get a very very good return on our Money Penny Greer 8/2022

From the owner: Cornerstone Financial Credit Union was founded in 1955 by a group of visionary educators in…read moreDavidson County. Guided by the philosophy of people helping people, they set out to establish a not-for-profit financial cooperative offering low-cost financial services. Today, our membership exceeds 40,000 individuals from diverse backgrounds and occupations.

Paid off Credit Card, closed account through their financial center and 2 weeks later get a bill…read morethat I owe them more money. Plus it's extremely hard to login to their website.

I went to a nearby Bank of America that is not my account, to exchange many $20s for $100s…read more The line wasn't long, but it was my turn after a long wait. However, a bank employee asks if I have an account in this bank. So, honestly, when I said no, she refused to exchange. In vain, my bank is a little far away, but I headed to the Truist Bank where I have accounts. Here, without asking such a question, she changed it right away. I thought about changing to Bank of America because my bank was far away, but I decided to just stay with the Truist Bank after this incident. In the past, they changed it well in the Bank of America, but today the employee who made me wait for a long time and get out in vain. She must be twisted in her mind for any reason.

I've been banking with Chase for several years out of state, so I was excited that there is a…read morebranch closer to where I'm currently living. This is somewhat of a small branch compared to others than I'm used to. There are only two windows for tellers to assist customers, but there seems to be ample offices for bank representatives to handle other types of financial business. Upon my arrival I was promptly greeted in the lobby and directed to the teller window. The teller was pleasant and quickly assisted me with my transaction, and then I was on my way. There is a drive-up ATM on the premises and ample parking for customers. My one big disappointment is that this location does NOT have a drive-up teller. That's one reason why I despise Bank of America, so I was not excited to see that the newest Chase location does not have this feature. It seems that they want people to either use the ATM or come inside to the branch.

The new branch of Chase Bank in Hendersonville, TN is great. I visited for changes to some…read moreaccounts, adding an owner and the branch manager and employees were helpful and efficient. I am glad there is a Chase Bank here in the area now. I reccomend this branch if you need any Bank services.

Best bank in town! I have multiple loans with them and have gotten the best rates and customer…read moreservice.

Worst credit union I have ever been too. They have an ID system that you have to go through on…read moreyou're cellphone to do any transactions. Filling out paperwork for any transaction is not good enough. They should be removed as a shared branch. Not customer friendly at all.

I'll keep It short. The manager Ariel Bernard couldn't find my account so instead of figuring It…read moreout he commands me to sit down so he can take care of someone else. Then he raises his voice in a domineering way to sit down like I was a dog when I said I can't wait since I have work soon and been waiting outside 30 min prior to opening. Out of embarrassment I sat down. 30 minutes later after he dealt with 5 other customers he fingers me to come like I'm a slave and out of fear I apologized for my behavior. He then continues to answer his phone while working with me, interrupting me trying to explain the issue I'm having so he can talk to his superior about some report he still needs to complete. Then when he calls the corresponding department he has It on speaker where my business can be publicly heard to which he realized what he was doing and put It on the handheld. I have closed my account and will never again step foot into a Bank of America and will always tell others this is the worst bank to ever have an account with. I don't need an apology. I just wanted to warn anyone who enters. This man is domineering in the most aggressive way and has made an embarrassment out of me instead of showing understanding or compassion. I never experienced anxiety before or fear of being attacked by a customer service facing personal.

Never friendly. The last time I went through the drive-through, a guy came on the screen and asked…read morewhat I needed. And I asked for a deposit slip. He said you don't need a deposit slip anymore just send me your debit card. So I sent my debit card with the cash I was depositing. They took forever. Finally another lady came on, and said she'd be back in a few minutes. What is zero people in line at the drive-through, it should not take 10 minutes to do a simple deposit. Got my receipt and left. Got all the way home which is in the next town over, went to buy some thing and realized she never gave me my debit card back. I called her to ask if they had it, and she tried to say that it was dropped somewhere or something. And then she claims she remembers giving it back to me. And when I flat out, told her, no, it was not give it back to me, she finally went and found it. Then I had to drive the 35 minutes back to that town to get my freaking debit card because I was leaving for a trip the next day. So I ended up driving an entire extra hour and 10 minutes because of their mistake. No wonder they have such horrible reviews. I have been banking with US Bank for 30 years. It's gotten really bad the last couple of years. Am definitely looking for a new bank. When I went to get my debit card, they claimed at that point that it was in the tube from the drive-through. Which it was not. So not only did they not do their job, they lied. That totally loses my business.

U.S bank is the most unprofessional, bullshit bank I've ever experienced... I dont bank here…read morepersonally , I go through Bank of America , but I came in with my boyfriend to have some charges disputed after IiTunes took money out of his account - Us bank overdraft his account 3 times !!!! The staff was rude , there was no one in the rooms to sit down and talk with so we went through the bank teller who ended up being No help ! DO NOT BANK THROUGH THIS BANK.