Just Started with Bank Tennessee about a month ago. Julia Harris is great , along with Eddie…read moreSykes. Loved my experience with them. Just reccomended a friend of mine today. Keep up the good work!

I was looking for a local bank to help me grow my business. I was referred to Brad Houser with…read moreBankTennessee by an associate whose opinion I really trust. From the first interaction with Brad to my interactions with the local Branch Manager (Stephen Key) to my back office personal angel (Shery Mercer) this bank cares about creating a winning environment for the client. If you are looking for a team that can help you create banking solutions to help you with your financial goals, you don't need to look any more, this is your bank.

Well it recently sold to first finanical bank and it has become a nightmare you cant call the bank…read moredirectly and then you drive over there and they still cant answer your questions. The teller used to be nice and friendly now she acts as tho im bothering her. Plus even with my account number she could only answer me about my atm transactions. This is highly unacceptable for a bank ive been with for over 5 years. The answering service is horrible to after pushing 5 buttons this lady named Brooke who was a straight b-/ch couldn't help me either this is so so sad to take such a friendly and good bank to just an impersonal and starched shirt bland uncomfortable bank. Its frustrating and rude. And the drive thru cant even see who you are dealing with anymore. I find this to be very suspicious bc it takes them longer to make a deposit than before. Hummm what tales so long. Im done. Roger Davis.

I always experience a friendly smile and professional but personalized service at Cedarstone Bank…read more They're also great to work with in re-financing other bank's high interest loans and gave me hope for getting out of debt from an old student loan that I thought would never go away. What more can you ask for of your financial institution?

So I'm leaving a 3 star bc I understand that many of the people involved in my situation aren't…read morereally to blame. But I will say this.... if you are a POD ON A ACCOUNT be prepared for a hassle when it's time to collect. I was originally told I just needed my ID and the death certificate. So I go in trying to transfer funds so I could pay for my grandma's funeral. Welp..... 2 weeks later I'm still not any closer. They make u sign all kinds of documents then they send them to some other business then u have to wait for them to verify your documents..... even though I did them at the bank.... and they verified them..... and then on top of that bc there are 2 PODs on the account and we live in different states they tried telling us we had to be together at the same time to get the money..... like wtf.... I even said to them there's absolutely no way that's accurate. Bc I'm positive there are thousands of ppl who are PODs and they live in different states. I would assume this is very common. After days of arguing and calling the service number and talking to managers there, they confirmed my suspension and said that's not true. After all that, I went back in and was told I could settle it then and there. I get there and they get swamped. Only 1 teller..... and when I'm finally seen I'm told they won't see me without a appointment...... even though I was told to come in by one of their staff and the service representative over the phone.... I go look to make an appointment and there's nothing for over a week.... so I go back. I was told to email one of the employees so I could make a appointment with her so she could help me get this crap done...... welll..... I lost her business card... and I can't even call the bank and get it again bc no one ever answers the phone! So all in all it's just a crap situation. With waaayyyy to much miss communication and people not knowing details regarding POD accounts. Ohh and the kicker..... they are making me open a account with them to get the money.... 100-200 I have to pay to open the account. To me its just dumb.... pay to open the account get the money transferred then withdrawal the money and close the account.... bc I don't want them as a bank.... but forcing ppl to make accounts is ridiculous....

This place is the worse the manager tells me to do it in the app. Then another day we can't help…read moreyou without an appointment. Then she said well wait a while. Not let's see what we can do. Poor service . Been a customer for 20 years! Been treated like garbage

Their online banking is 50 years behind. I am not going to tell you about how when I got a new atm…read morecard and never got the atm number and must have been lost. I went to the bank and they told me they could not help me, I needed to go home and dig through the trash. Other banks you can get a new atm number to enter and set it yourself or the bank helps you. Wilson bank didn't know how and Told me to dig through the trash. Today I was going to sign in to my acct , password and name are correct. It pops up dormant!! It does not give you a number to call or contact . Get with it Wilson Bank, get out of the dark ages, spend some money on customer services instead of your stock holder parties

I got a text last night from Wilson Bank about a "fraudulent" charge on my checking account asking…read moreme to confirm if it was valid. I responded within seconds that it was valid and then got another text within minutes that the transaction was denied. I called this morning and was told I'd have to have the merchant process the transaction again...both embarrassing and frustrating! In hopes of a logical explanation, I left an email/chat message asking why it was kicked out. I had to ask a second time, after Amber replied that her system showed this matter was "resolved", the only actual answer was that it was from their automated fraud system. No explanation why they paid no attention to my validating the charge, or why the charge was even flagged in the first place. This isn't the first time they've done this on my account, nor is it the only problem I've had with them. Customer service with some of their employees is really poor, they can't keep up with current technology, and they just make things difficult for their customers. I don't like leaving negative reviews on any business but this poor service at a bank can cause real frustration for others, as it has for me.

This bank is HORRIBLE! I put six figures into my account and I can't tell you how often they block…read morenormal transactions and lock my account! I'm pulling it all out this week. I rate them a Zero!

I had a random $795 removed from my savings account nearly a week ago, since then the regions store…read moreat 715 W Main Street, Lebanon TN has been 0 help. My account has been locked, and new savings / checkings accounts have been made. I've been to the bank in person 3 times, and have called them more times than I can count on both hands. When I first visited I was told it would take 2-4 hours to get my account reopened. We're going on day 5 of my account being locked, and I'm being told my ticket hasn't been looked at yet. And that there isn't a phone # for me to call to speak with the people that supposedly look at these tickets. Now when I call the 1-800-regions phone # they have told me that the branch has the power to unlock accounts so they aren't sure what the hold up is. Definitely wouldn't recommend regions to anyone after this experience.

Kellye was amazing! she helped unlock my card and resolve my issues!! she needs a raise fr and…read moreshe's sweet and funny great job Kellye!!!

Went into open a CD, been with the bank for over twenty years…read moreThe first girl told me she couldn't help, so see him. I went to him and he said see this other girl. This girl informed me that everyone was busy so sit and wait. While I was waiting this girl and the first sat and drank their cokes and chitchatted about nothing. Everyone could hear them talking about life. After 15 mins I walked out. I will now find an entirely different bank and close out all my accounts. I am also displeased with their banking online. They are so far behind time compared to US Bank and First Horizon.

Friendliest staff, who know you by name, sparkling clean business and been a happy member for close…read moreto four years and will continue to be a member of this great credit union.

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee for 3 years. So much for "Metro partnership" and "community". Stay away

OHCU.org is my credit union. The Lebanon branch is the one I use most often. I'm always welcomed…read morewith a smile. Looking for a checking account? I'd suggest OHCU in Lebanon!

This is the absolute worst banking experience I have ever had. I'm willing to overlook mistakes a…read morefew times and understand someone having a bad day every now and then. I have them myself. But the customer service at this location is dismal, to the point that when I called in, the person I got on the phone was sarcastic and rude and hung up on me. I was in between meetings at work and had a small window to call and talk with them about my car loan. When I emailed about it later, the behavior was defended. I went as far as talking with the bank president and she was totally incompetent and unable to communicate in a professional manner. I quickly realized where it originated and realized that it was acceptable behavior. Excuses and retaliation is what I experienced afterwards. They had someone sneak into my driveway and take my car in the middle of the night with no warning, courtesy phone call - anything. Which I read that most companies will do and most don't even consider repossessing your car until it's 90 days in arears. Clearly they wanted me to suffer. If you ever get on their bad side, watch out. I got my car back the same day. It was during the holidays and I was approx 45 days late. I'm a professional who works very hard, always have and make a good living. When I tried communicating with them, they would not return my calls or emails so they clearly wanted to come and get my car and avoid talking. Again, I've never seen anything quite like it. Mean spirited people! I wouldn't take the time to write this review, if I didn't care about others. You can read the other reviews. They're pretty consistent.