Locally owned banked with multiple convenient locations and great customer service. Rare to find a…read morebank where you are greeted by name when you walk in the door.

They don't answer the phone Never ive been callingand they…read morewont asnwer the phone Ive ring about 10 times

I ran inside this location today to get some change for a $100 bill. I was met by a friendly…read moresecurity guard to make sure I had a face mask. I had my own but he had some to offer in case I didn't. They really took the safety of their customers to heart. The teller was also kind. I had to prove that I had an account with BOA. This process was a little slow but I managed to get some change. The drive thru was closed. My experience was acceptable.

Extremely bad customers service. An incompetent employee messed up my wire transfer form and funds…read more now hqve been missing for almost 1 month and still not traced. i have been a loyal customer for over 25 years. The manager is not helpful, rude, makes excuses and covers up the employee's mistake. I had to seek help at a different branch where the employee spent hours helping me resolve this issue.

So slow. I've been waiting 20 minutes to get a check cashed. With no one else in line.read more

Called all afternoon no answer. Called another branch and was told they have an internal number to…read morecall and he tried that number, again no answer. Why does this branch suck? Been with them since the Wachovia days, nice way to treat your customers.

Their service is terrible especially their business banker. Completely lazy! If I could give…read more negative stars I would.

I went to Smartbank in Destin, FL to close an acct and open an estate acct for my deceased father…read more Charleen,Tammy and XIO were amazing. They were compassionate, attentive and gracious in all they helped me with. I will be moving all my business to Smartbank!

From the owner: Founded in 2007, SmartBank is a full-service commercial bank providing banking, investment,…read moreinsurance, and mortgage financial services, with 42 branches spanning Florida, Tennessee, and Alabama. Recruiting the best people, delivering exceptional client service, strategic branching, and a disciplined approach to lending have contributed to SmartBank's success.

The team at the PenFed in Shalimar is hands down one of the best credit union teams I have ever…read morebanked with! And those suits the one gentleman wears, always makes my day!

The only financial industry who is invested in your financial wellness!! love the Financial…read moreLiteracy Community Invoclement.

The folks at this bank are fantastic. I like the small banking feel when I go in. Not sure any of…read morethem remember my face but they seem like they do. Calling the branch for a basic question (do you sell stamps) is a nightmare but I don't think that is them. It seems every business wants to take away the personal aspect of the people that are handling your money.

Just want to give a shout out to the staff at the Mack bayou Santa rosa beach branch. Branch…read moreManager Jana Miles always makes herself available when she is NOT busy, she Always has a quick answer and or solution to whatever problem or task i need help with. The staff is always pleasant and has a smile on their face, especially Cecelia, everyone is always cheerful and willing to help A+++

I've been banking all over America in the last 25 years, and have never actually been satisfied…read morewith a bank until now. I've been with these guys for at least 8 years now, 2 personal accounts and a business account. They are literally the best. Excellent customer service, and I would specifically recommend the niceville branch, they are all excellent, but a standout would be Wintress. The best teller I've ever had the pleasure of doing business with. Quit dealing with banks that don't care about you and bank here!