Central Bank on Manchester in Des Peres has wonderful Customer Service. I have always found the…read moretellers to be friendly and helpful. This location is very convenient and has multiple entrance and exits due to surrounding businesses. They are efficient in helping me with large withdraws of specific bill denominations. Central Bank has over 140 locations across Missouri, Kansas, Illinois and Oklahoma. They have been serving the St. Louis area of over 115 years.

Recently purchased a home. Corey Griffin was our Mortgage Loan Officer. He was incredible to work…read morewith. He kept us informed, was in constant contact, advised us well and we felt he gave us a great deal. In addition, Corey was honest and knew the business well. We would highly recommend him!

Who knew Capital One had a café Located inside of West County Mall. I came across this gem one day…read moreand been hooked ever since. The staff here are always so nice and polite, and this is a great spot to get away from all the noise when you want to relax or get a little work done. I ordered a honey lavender iced latte. It was smooth, creamy, and not too sweet. He honey and lavender mesh so well and you can taste all of the flavor. They sell pastries as well. I ordered a ham and Swiss croissant. The croissant was fluffy and flakey, and the warm ham and cheese brought comfort to my belly. They were out of the marmalade that comes with it so i wasn't able to taste that. If you use your capital one card, you get 50% off your drink. You also get access to their meeting rooms and private bathrooms. There is plenty of seating inside.

Did not realize there was a Capital One cafe inside West County Mall, granted this is not somewhere…read moreI frequent but it was good to know that it was here. Concept is interesting - part cafe, part bank, part workspace, part bank. The space is modern and clean, and set up perfectly if you want to sit and get work done. Lots of seating and outlets with free wifi. I didn't get to try the coffee and got the matcha instead which was pretty refreshing. The menu also included light food options like sandwiches and pastries which are convenient if you want something quick. Another big perk is you get 50% off drinks if you have a Capital One or Discover card which makes it a much better value and a reason to come back.

I had a cpl separate disappointing issues happen while I banked with Midland States Bank on Clayton…read morerd by John Mineos restaurant. I opened an account there because my fiancé job at John mineos banked there. So it made it easier for us both to use them. No problems at first but then I over drafted by a few dollars and huge fees started. I contacted Midland and paid the dues and opted out of whatever that allowed me to over draft. Problem solved...nope a few months later it happens AGAIN due to some free trial I cancelled but still charged me. I WAS TOLD IT CANT HAPPEN AGAIN! Well it did and then they said I should've opted out not in. So they fixed it. Months later Boom again so at this point I'm over it and I'm pissed off and tell then I want to close my account. I owe like 6-10$ at this point and want to close my accounts because I can't pay for it. Midland tells me they cannot allow me to close my account because I owe the six dollars or 10 whatever it was. I said that's why I want to close my account because I can't afford to pay that and I can't afford any more fees. He again said that I could not close my account until it was paid. I said so you won't let me close my account, but you will continue to keep it open and charge me a fee after fee after fee until you have decided enough fees have been stacked up on me and then you would close my account when you were ready? And the guy said yes that's the way that it's done! I said that's the most predatory thing I've ever heard in my life you're gonna charge somebody you cannot pay six to $10 in overdraft fees and you're gonna run up hundreds of dollars in fees and then go to collections to try to get them from me? I told him you people are freaking evil you people are intentionally going to tank my credit that I'm working so hard to keep up. Saying I was mad is an understatement. So I actually walked into the branch and Clayton and I talked to the manager who was super cool, understood what I was saying and he told me that he was going to remove the fees that I owed because it was just a couple of dollars and pay them off themselves and then closed out my account on the coming Tuesday. I said that's great man. Thank you so much. He said that way you can just close your account at zero and you won't have to worry about any collections or anything. We talked about crypto for a while, and I said I'm just gonna Go back to using Cash like I did before. That way I can spend what I have no more less and he laughed and I laughed and Thank him and then left. Well fast forward a couple of months I get a letter in the mail and they're charging me somewhere around $800! Almost like $1000 now and they sold it to a collection agency. So that manager looked me dead in my face and lied to me said he was going to help me and close my account and did not do anything at all. Just told me that to shut me up and then just let me end up being overdrafted, hundreds and hundreds and hundreds of dollars in Bank fees after lying directly to my face. I really trusted that general manager. On a sidenote when I went inside and I talked to one of the workers that sits at a desk about my account when he pulled it up and he seen my balance was near zero he laughed at me. The guy actually laughed at me in my face per having no money in my account. Do you want to talk about something embarrassing I was struggling then, and now I'm struggling even more. I'm so embarrassed I want to go in to talk to the manager to find out why he didn't keep up what he offered to do in order for me to have a clean slate as I leave Midland but I'm too embarrassed and I'm also kind of to Mad at this point afraid I would say or do something that'll get me in trouble. It's just unbelievable the way that they lie to your face and hide behind being in a good neighborhood like they're a good bank because they're not. I would not recommend banking with them for anything at all. Total deception and so many fees.

This regional bank has assisted me with professional and very personable service for many years!read more

Suffice it to say they are challenged with Customer Service. I'll spare you the details. Use…read morecaution when picking a credit union. I loved them when it was American Eagle (Anhueser-Busch). But that was yesterday, and yesterday's gone.

Would not wire funds after being a customer for 45 years having multiple loans. I was a security…read morerisk. Closed accounts. Always had a 5 to 6 figure account. Ridiculous. Its not ABECU anymore. You're not allowed to have brokerage accounts that you transfer money to.

Today was my first visit to this bank. They had advertised attractive CD and Money Market rates. I…read morewas immediately greeted when I entered the bank and directed to a Personal banker to discuss possibility of opening a new account. The Customer Service Representative was Jen F. She escorted me to her office for a private conversation. I appreciated that as I do not feel comfortable asking questions and discussing financial decisions at a Teller window! In fact, when I arrived there I was not sure that I would indeed open a new account as this was an unfamiliar Bank to me. Until I met Jen F. She was absolutely professional, knowledgeable, attentive, and actually "Kind"!!! Since this was my FIRST visit there, I spent over an hour with her and NEVER felt rushed. I was reassured that my new account was FDIC insured. The origin of the Bank was even explained to me. ALL of my questions were answered and any concerns I had initiating an account with a bank new to me were addressed. I am now a NEW customer of M1 Bank and very satisfied with my decision to open a new account there. By the way, since the building used to be a chocolate shop, they offer you chocolate candy and a complimentary cup of coffee or water! Very pleasant atmosphere. When I completed my business there, I left feeling like Jen and M1 Bank were no longer strangers!!!

I have been a member of this bank for over two decades now. I wouldn't even dream of going…read moresomewhere else. The lobby employees are friendly and quick. The drive up is always easy to use. We have several accounts, our car loan, and we feel so comfortable having them at this reliable company.

Stopped by to change a 100 to 2 50s for some Christmas gratuities. Would not do that simple…read moretransaction without an account number. I have never had that issue at any bank for such a small simple exchange. Rest assured i will never have an account there even though i live just blocks away.

Been coming here for years. Great people. Take the time to go in and meet them. I have never been a…read morefan of the drive through only because you don't get the same interaction. When they recognize you and you recognize them you build lasting relationships that just make a more personable experience. Adema, Michael, and Lauren are great examples of many I have met through this branch. 5 star reviews sometimes go both ways if you know what I mean.

Extremely slow. Parking lot was empty when I showed up. No customers inside. One other car in the…read moredrive tru. Took over ten minutes to deposit one check. I don't ever want to write a bad review for anyone but this instance really irritated me because they were not busy with any other customers and when I received my deposit receipt, it showed it was done 5 minutes prior. Kept me waiting for no reason...

I have been putting off opening an account at a financial institution since I moved back after…read moreCovid, satisfied with my online banking solution. However, sometimes you just need a place you can drop in and get cash or buy currency or do whatever banking business is easier in person. Setting up my account was really easy, they have a good number of locations convient to me, and, most importantly, haven't done anything to anger me (REGIONS).

Always a pleasant experience coming to this bank. The parking lot can get kind of tight if there…read moreare a lot of cars, but there is ample parking nearby in the adjacent lot. They have a couple of drive up teller lanes and a drive up atm outside. You're able to handle all of your banking needs in one spot.

I love everything about Carrollton Bank. The personal service is the best. The bank tellers quickly…read morelearn your name and call you by your name. Every time I need service in the lobby it is quick and efficient. I also love having a phone number where someone actually answers instead of sending you to a call center in another state like some other bigger banks.

They are extremely personable and they are very accommodating. I love going in interacting with the…read moreteller named Elizabeth at the Saint Louis Hills location.