Make sure when you're in at the bank you stop in and see their amazing financial advisor Clint…read moreJones. And the tellers and bankers have the best customer service in the area.

I have been with them 3 years. I assume because of their size they are very strict with overdraft…read morefees. If you make a purchase and a deposit clears a few minutes later you will be charged $38. You have a limit on how many times you can transfer money from savings to checking or incur a $7 fee. You have to Zelle from your savings which requires a transfer. I called today to ask if the fee could be reversed and my call "dropped" twice making it suspicious was hung up on. On a better note, I got my car financed there and rates are very competitive. The stay I have encountered inside the branches have been friendly.

This all started because of the app update. The update caused me to be logged out of my app and I…read morecouldn't get them to help me via email. They told me that they could only assist via phone. I am currently attending a law enforcement academy and have extremely limited access to my phone during working hours. Because of the app update, call waiting times were far longer than usual. I tried for a month to get ahold of someone during my 10 minute window of phone access and could never get anyone. Because I couldn't log in to pay my CC bill, they reported it 30 days late. My credit is now down 100 points because they remain committed not to helping me in any other way than in a store location (I am in an out of state academy) or over the phone (i am in a different time zone, despite weekly attempts to contact them and pay my bills This is an incredibly unhelpful bank and I would not recommend it to anyone.

I've had a great experience with everyone at Southern First. I obtained my mortgage through them…read moreand also got checking and savings and ive never had a better baking experience.

Love this bank! We refinanced our mortgage through them, and I also have checking with them. Great…read morestaff is warm, friendly and helpful.

Having been a customer for 6 years I have seen a lot of people come and go. It seems strange to me…read morethat they have such a high turnout. I've had many encounters with the branch and the people in the back office. Jackie and Denise have always been great. That collections lady LaToya was always really nice but firm but the people back the now are mentally slow to put it nicely. They always have to check with someone name Audrey but never come back with a solution. When you call for help with your online banking or you debt card it's a hit or miss if you get somebody that actual knows anything. The inconsistent holds on deposits, the crazy mobile deposit rules that are unlike all the other backs in the area, it's like they make it up as the go along. No two branches have the same rules. I moved my accounts and would suggest that you stay clear of these folks, they are so busy trying to buy other banks they forgetting about the customs the already have. Save yourself the headache.

Do not bank with this bank. They will close your account at midnight and send you a check that…read moreyou'll get in a week or two. If you dring a large check in, they want to know every thing about that check before depositing. If you have to up your daily spending limit they want to know why and who you're giving the money to. All of this is unacceptable and it's none of their business.

Drive thru atm and a very spacious parking lot. All on the corner of a busy intersection.read more

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Columbia, SC branch or find us online.

Currently we're working with reduced staff...signage on door. There was a line to the front door,…read moresat at 1230pm. SMH I knew exactly what to expect, the wait was horrible. I waited inline for them to tell me that they dont do shared banking. In other words, I couldnt not transfer my money from one to credit to the other. My other two credit unions have this option. I have other credit union accts, never ever a wait in 30yrs. So why did I endure this wasted 45min? I failed to ask if they provided the service I needed, so I will take the hit on this one, never assume anything....They have a excellent CD rate currently, so yes I will be coming back to do some business with them. Customer service was polite and professional, they get a 10 stars all day! Its not the staffs fault that have no staff.

My Wife toiled for an hour or so trying to get into her account to check Balances and cleared…read moreChecks. Even though we know our logins and pins the response we were getting was ridiculous. This is not the first time we have had problems with this Credit Union. We will be opening up an account elsewhere this week because when we want our Money we don't want to be treated like criminals. We have too much in our Account not to be able to access it.

Awful customer service...very rude....difficult to work with. Save yourself a lot of frustration…read moreand use a different lender.

do yourself a favor and find you a better bank that cares about working things out with you…read moreespecially if you've been a member for over 15 years like I have. My issue,, I don't just have my authority around like that and they go on vacation. It takes me a little while to save up so haven't taken a family outing in quite a while. Want to surprise my wife and take her out of town to Myrtle Beach for her birthday, tried booking a nice hotel for $600 through booking.com which you've never used before unfamiliar with but we download the app and it everything we were instructed to do we never did get a confirmation number, spent the next day and that rest of that week, calling texting emailing blowing booking.com up, but they would not talk to nobody unless we had a confirmation number which was the reason why we were calling in to begin with to get a confirmation number to go out of town on a three day vacation for my wife's birthday, what made it worse in the middle of the night? My wife got email saying someone logged into our booking account. We just knew we were hacked with all these state-of-the-art scammers and hackers on the web happens every day so he immediately did with any other American would have done call the bank report a fraud for them to please help protect my $600 that I think I'm about to get done for me.. Well we did everything instructed and we're supposed to do. I cannot tell you how many times over the next three months my bank. (Allsouth Federal Credit Union) assured me do not worry do not worry you will get your money back because I forgot to mention once we booked the hotel through booking within a matter of 30 seconds $600 was deducted from my checking account just like that, but again we're following our banks, instructions, and doing what we're supposed to so we wait and wait and wait calling the bank once a week to check in being assured, that's probably the process you'll get your money back,, well about altogether three months or so we finally get a letter in the mail about two weeks ago, stating that again my bank (Allsouth Federal Credit Union) again who I've been a loyal member with for over 15 years said that they found no-fault with booking.com, and that booking.com said we never attempted to try to get in touch with them so we were losing our $600 hard earned dollars, of course we immediately tried contacting the bank to ask if we could show them all the proof I have we have so much proof my wife screenshoted and saved every time she attempted to get in touch a booking.com, but could not I would not talk to us because we did not have a confirmation number. If I could just go in there and show them that I could prove my case, and prove that and get my money back, but they don't wanna hear it. They just want to be done with it., the one big piece of evidence I have is that booking.com said they sent the confirmation to my wife's AOL email account which has been a debt account for over 10 years lol lol, just for shoots and giggles. I tried emailing a test email to her AOL account. And it immediately told me Mel would not go through because this is not a working account so my thing is how can booking.com tell my bank they sent my confirmation number to her email account that which is a dead, no longer in use email???. but again my bank must be done with it and not try and help me out one of their members for over 15 years I'm not asking you to take my word. I'm asking them to give me 15 minutes to show them my proof to prove my case, but they were not., so long story short when I get my things together, we will be leaving this horrible, horrible, horrible banking institution ( Allsouth Federal Credit Union) and find another bank institution that wants me as a member in my business, and will truly have my best interest at hand. Thank you for taking the time to read my horrible experience and review with AllSouth.

My comments are about the entire organization, not one branch. Last Citizens takes a week or more…read moreto pay bills. They say checks are mailed, but I suspect it is a scam to use our money for 5-10 days. If you cannot afford to pay your bills the day you receive them, I strongly suggest choosing another bank or be prepared to pay interest and/or late fee charges!

The phone number that is shown to used to contact the bank is incorrect. Please have the phone…read morenumber revised.