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    First Citizens Bank

    5.0 (1 review)

    Services - First Citizens Bank

    Personal banking

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    5 years ago

    Drive thru atm and a very spacious parking lot. All on the corner of a busy intersection.

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    South Carolina Federal Credit Union

    South Carolina Federal Credit Union

    (4 reviews)

    I have been with them 3 years. I assume because of their size they are very strict with overdraft…read morefees. If you make a purchase and a deposit clears a few minutes later you will be charged $38. You have a limit on how many times you can transfer money from savings to checking or incur a $7 fee. You have to Zelle from your savings which requires a transfer. I called today to ask if the fee could be reversed and my call "dropped" twice making it suspicious was hung up on. On a better note, I got my car financed there and rates are very competitive. The stay I have encountered inside the branches have been friendly.

    This all started because of the app update. The update caused me to be logged out of my app and I…read morecouldn't get them to help me via email. They told me that they could only assist via phone. I am currently attending a law enforcement academy and have extremely limited access to my phone during working hours. Because of the app update, call waiting times were far longer than usual. I tried for a month to get ahold of someone during my 10 minute window of phone access and could never get anyone. Because I couldn't log in to pay my CC bill, they reported it 30 days late. My credit is now down 100 points because they remain committed not to helping me in any other way than in a store location (I am in an out of state academy) or over the phone (i am in a different time zone, despite weekly attempts to contact them and pay my bills This is an incredibly unhelpful bank and I would not recommend it to anyone.

    AllSouth Federal Credit Union

    AllSouth Federal Credit Union

    (6 reviews)

    Awful customer service...very rude....difficult to work with. Save yourself a lot of frustration…read moreand use a different lender.

    do yourself a favor and find you a better bank that cares about working things out with you…read moreespecially if you've been a member for over 15 years like I have. My issue,, I don't just have my authority around like that and they go on vacation. It takes me a little while to save up so haven't taken a family outing in quite a while. Want to surprise my wife and take her out of town to Myrtle Beach for her birthday, tried booking a nice hotel for $600 through booking.com which you've never used before unfamiliar with but we download the app and it everything we were instructed to do we never did get a confirmation number, spent the next day and that rest of that week, calling texting emailing blowing booking.com up, but they would not talk to nobody unless we had a confirmation number which was the reason why we were calling in to begin with to get a confirmation number to go out of town on a three day vacation for my wife's birthday, what made it worse in the middle of the night? My wife got email saying someone logged into our booking account. We just knew we were hacked with all these state-of-the-art scammers and hackers on the web happens every day so he immediately did with any other American would have done call the bank report a fraud for them to please help protect my $600 that I think I'm about to get done for me.. Well we did everything instructed and we're supposed to do. I cannot tell you how many times over the next three months my bank. (Allsouth Federal Credit Union) assured me do not worry do not worry you will get your money back because I forgot to mention once we booked the hotel through booking within a matter of 30 seconds $600 was deducted from my checking account just like that, but again we're following our banks, instructions, and doing what we're supposed to so we wait and wait and wait calling the bank once a week to check in being assured, that's probably the process you'll get your money back,, well about altogether three months or so we finally get a letter in the mail about two weeks ago, stating that again my bank (Allsouth Federal Credit Union) again who I've been a loyal member with for over 15 years said that they found no-fault with booking.com, and that booking.com said we never attempted to try to get in touch with them so we were losing our $600 hard earned dollars, of course we immediately tried contacting the bank to ask if we could show them all the proof I have we have so much proof my wife screenshoted and saved every time she attempted to get in touch a booking.com, but could not I would not talk to us because we did not have a confirmation number. If I could just go in there and show them that I could prove my case, and prove that and get my money back, but they don't wanna hear it. They just want to be done with it., the one big piece of evidence I have is that booking.com said they sent the confirmation to my wife's AOL email account which has been a debt account for over 10 years lol lol, just for shoots and giggles. I tried emailing a test email to her AOL account. And it immediately told me Mel would not go through because this is not a working account so my thing is how can booking.com tell my bank they sent my confirmation number to her email account that which is a dead, no longer in use email???. but again my bank must be done with it and not try and help me out one of their members for over 15 years I'm not asking you to take my word. I'm asking them to give me 15 minutes to show them my proof to prove my case, but they were not., so long story short when I get my things together, we will be leaving this horrible, horrible, horrible banking institution ( Allsouth Federal Credit Union) and find another bank institution that wants me as a member in my business, and will truly have my best interest at hand. Thank you for taking the time to read my horrible experience and review with AllSouth.

    First Citizens Bank - banks - Updated May 2026

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