Terrible service at this branch ... always have a wait more than 30 mins for a simple transaction…read more!!!! It's just ridiculous!

This place is The Best. You always get friendly service and their rates are generally pretty swell…read more 99.8% of the staff here have always been courteous & helpful. Heidi is our fave.. she is very knowledgeable and goes above & beyond for her customers. Highly recommend!

Yesterday, I went to EFCU Financial at the Shenandoah Branch, Lauren M. assisted me with all of my…read moretransactions. My check was cashed instantaneously at EFCU with no problems. (Whereas with PSCU, my check was to be placed on hold for up to 3-4 weeks with small increments of cash given at intervals. Additionally, I was told, "We don't give that amount of cash to just anyone.") I have never experienced any issues with EFCU. I highly recommend EFCU and appreciate the staff's customer service skills and high level of professionalism.

I've been a member since 2013. The outstanding customer service and attention to detail is…read moresomething I have never experienced with my other financial institutions. They've assisted with various financial products I needed. Since I started doing business with them, I've always felt like more than a number! I've actually built a relationship with them! I started off with only a savings account. After about 2 years of doing business with them, after my visit today, I've decided to switch over to them for all of my banking needs. They offer everything a large bank would! ATM access, mobile banking, overdraft protection, etc. I look forward to doing business with them for years to come!

I'm happy with this bank! That's not a statement I've made about other banks I have used in the…read morepast so from that standpoint that's pretty impressive... Look I need a place to park what little bit of coin I got and access to a Checkcard and ATM and some paper checks and that's about it for what I need a bank for... So when a bank wants to charge me a fee for the "privilege" of having a checking or savings account it really pisses me off!! Red River DOES NOT charge me such fees and that's the main reason I LOVE this bank!! But coming in close behind is the fact that I have always received great customer service in my dealings with this bank and the personnel are super friendly and it is literally right next to where I reside so convenience is A-1!! If you reside in the area of Hwy 73/Hwy 74 in Geismar, LA give this bank a try!!