PLEASE THINK TWICE IF YOU WANT TO GET A FACIAL HERE!!!! DONT CHANCE IT!!Where do I start with this place. So basically I went in for my microdermabrasion treatment and the esthetician ended up making a mistake by going over with her device(pen) abrasively on my face, which ended up as a red spot(mark) on my right cheek the next day. I woke up feeling fear and discomfort since it looked patchy. KEEP IN MIND I HAVE GOTTEN THIS FACIAL DONE AND DID NOT HAVE ANY OUTCOME LIKE THIS!!I am a civil person so I wanted to talk to someone who can guide me and address my concerns since this has never happened to my face with this specific facial. They all ended up giving me different answers and nobody validated my concerns or feelings. They ended up telling me "oh it's general redness it will go away which I totally understand but it was clear as day it was a mark and not my whole face. The Manager WHO I HAVE NEVER SEEN IN THE OFFICE WAS APPARENTLY MESSAGING ME SAYING THEY COULD NOT ACCOMMODATE ME NOR CAN THEY DO ANYTHING ABOUT MY SITUATION. I wanted to keep advocating for myself so I decided to come in that same day I discovered the spot and they took a look at it and told me oh it's HIVES oh its a mosquito bite. Basically making it seem like it was not their problem my skin reacted like that? And not taking accountability of their part in causing the mark.On top of that the Manager sent me unprofessional messages like "oh you signed a consent form and oh it's normal it will go away. It's been a full week and the spot has not diminished or healed. People even point it out and told me it was noticeable, but they kept brain washing me that it was normal.The Manager again WHO HAS NEVER CALLED ME AND INSISTENTLY MESSAGES ME ON INSTAGRAM ABOUT HOW THEY ARE NOT AT FAULT. AS IF I DID THIS TO MY OWN SKIN? I walked in with a clear face and the next morning after the facial I woke up with a mark, so to me they were trying to cover their asses by having the staff give me the run around and giving me different answers regarding my situation. Please do not trust these people I'm telling you they want ur money. The manager proceeds to tell me t"we gave you our time and effort to bring a doctor in for you" IM LIKE GIRL YALL DID THIS TO ME??? THATS NOT A MISTAKE ON MY END THATS ON UR STAFF AND PRACTICE . IF THEY MADE A MISTAKE ON ME LIKE THIS I CAN ONLY IMAGINE WHAT THEY WILL DO TO THE NEXT PERSON WHO HAS A CASE LIKE ME. PLEASE DO NOT TRUST THEM AT ALL! Also THEY GAVE ME A LITTLE POT OF CREAM WITH NO LID AND TOLD ME TO GO HOME AND COVER IT AND NO FURTHER INSTRUCTIONS OR PRECAUTIONS TO HEAL MY SPOT???? Doctor just said give it time your healing that's it????? Drove all the way to receive that answer then proceeded to tell me the esthetician may be at fault??? Okay so what now? Told the manager and she told me oh you have to wait another three weeks to see the doctor. At this point I'm like frustrated since I had to take time off my days for the past week and take time off my work schedule to make things right for myself.Attached you will find photos of my skin and the jar they gave me without a lid. Again different answers from different staff basically their ploy of gas lighting me into thinking I did this to myself?? PLEASE RETHINK IF YOU ARE WANTING TO GET A FACIAL AT THIS FACILITY. LACK OF PROFESSIONALISM RUNS RAMPANT HERE AND NEVER RECEIVED A DECENT APOLOGY OR NOTHING. I WILL ALSO POST HOW THE MANAGER IS NEVER THERE AND DOES NOT EVEN CALL ME BUT ALL OF A SUDDEN KNOWS WHATS GOING ON IN HER CLINIC AND INFORMS ME THAT MY SKIN LOOKS GOOD WHEN SHE NEVER SAW ME TO BEGIN WITH. PLEASE GO TO THE MCALLEN LOCATION SHOUT OUT TO LINDA WHO CALMED MY NERVES AND EVEN CALLED THIS PLACE TO GET ME TO SEE THE DOCTOR SOONER.IM NOT EVEN A CUSTOMER AND SHE HELPED ME OUT BY TALKING TO ME LIKE A DECENT HUMAN BEING. read more