Heritage Village Maintenance Staff…read more
The maintenance staff hired in this apartment complex will find the cheapest solutions to your problem, leaving you to constantly follow up with the main office to find a solution to your problem, and will have you submit multiple maintenance requests for the same issue. I have waited 3 weeks for both a new oven and a new washer and dryer unit. Ask yourself before moving in, can you live 3 weeks without either of these appliances, with no solution being offered? I submitted 3 maintenance requests to receive my new oven and 2 maintenance requests, along with several talks/calls with the main office for my new washer and dryer unit.
When it was delivered, the stovetop was covered in grease and dust, with styrofoam scattered throughout the pull-out drawer at the bottom of the unit. It took me well over an hour to deep clean this unit and clean the underneath of the styrofoam, as I believe that to be a fire hazard.
Instead of replacing my washer and dryer (combined unit), as they originally stated they would, they decided to flip my breaker (I cannot confirm, but I do believe this is what they did). Once they saw that there was no noise (as I had described in my maintenance request) and saw that the knob would turn the buttons green again (the buttons would normally turn green, but were not anymore), they closed my maintenance request. After running one load, my clothes came out still dirty, and the noise was louder (as I took everything out of my walk-in closet because they told me I was getting a new unit). It then took them a week and a half after my second work order to get a new washer and dryer inside my unit (for reference, it only took 1-2 days for my new unit to be delivered). To make it even worse, Heritage Village does offer a paid washer and dryer service. I had asked to get compensation in any form (a courtesy card to use, funds to add to the app used, or reduced rent for the amount I would spend), and they said that they could not do any of the above.
Heritage Village 222 Luxury Building - Outdoor Grounds
The Heritage Village Apartments website boasts about the "curated outdoor grounds to enjoy." During a storm in winter, a tree limb fell outside the 222 apartment complex. It fell on the road and was quickly taken out of the road and cut into pieces. Unfortunately, that is the extent of what management has decided to do, and that cut-up tree could be seen from my balcony and my drive in and out of the complex, every single day, for months. I think that showcases how 'curated' the property truly is.
Neighbors in Heritage Village 222 Luxury Building
So, this is definitely more personal than the rest of my complaints, but the walls are not very thick. If I am watching TV in my living room, my limbs will literally vibrate due to my neighbor (who has two kids). I have complained about the noise, first to my neighbors, then to management when nothing changed, and I will say it got slightly better. Unfortunately, when I have company over, they will always point out that they are literally vibrating (we think its their kids jumping or bouncing something, but we have no idea). The sound/feeling is similar to having birds; you forget how abnormal it is to feel that (especially at this price point for apartments) until somebody reminds you of that fact.