After just getting a lot of work done in my local dry cleaners, Sutton Dry Cleaners/Regency Cleaners, I still had to get a zip replaced on my hoody. The man who worked there suggested to me to wait so he could order around 12 zips for me to pick from. He said that they would use them anyway and to come in specially for this a week from then on the Saturday. He suggested the service. He asked me come all the way in.
When I came in he got a bit flustered and went into the back from where he did not return. Two minutes later (the time I am sure it took him to explain that he had messed up) a woman came out saying she was the manager.
- I never asked for the manager
- I had not made a complaint
She very sternly said that this was not a service, they don't replace designer zips ( its a Zara hoody, not Chanel) an told me that I should have kept the receipt from the shop I got it from. She was on the defence for a preemptive strike that I wasn't even giving.
As I very calmly said that he should have sent me a message to let me know not to come in she VERY sharply snapped 'EXCUSE ME?' I did not retaliate as I did not want to give her the scene that the she was unnecessarily preparing for. I calmly finished the conversation and had to go all the way home again to drop of my jumper making me late.
- I never asked for or needed a manager.
- They suggested a service they couldn't provide and snapped at me for it.
- They wasted my time and made me late by asking me to come in and not bothering to update me.
- There was no need for the instant change to the manager and it actually makes the establishment look even more wrong and the staff incapable after the man hid in the back. He asked me to come in. He was the only person in the transaction. We were in front of each other. Why couldn't he tell me?
- It was phrased that I was in the wrong.
- All it would have taken would have been to say, I apologise, I should not have suggested and offered that service and I should have notified you to not come in. That would have been no problem at all.
The entire experince to which there is no logic was appalling, disgraceful and easily avoidable.
DO NOT GO TO SUTTON DRY CLEANERS! DISGRACEFUL! read more