Unscrupulous, ridiculous and Irresponsible...
To my most grievance, I received the most ridiculous and unqualified takeaway service today (20th July, 2016). At 19:29, I ordered a take-out of one soy chicken with steamed rice and one beef brisket and mooli with steamed rice. At 19:59, the food was delivered to the required address (Wentworth College of the University of York). At that time, the driver asks me to pay 25.4 GBP and I paid 30 GBP. In return, I received 4.6GBP. After thinking thrice, I think that it's quite overpriced and I therefore checked the takeaway menu online. Afterwards, I discovered that I should pay only 15.4 GBP. Therefore, I called the restaurant at 20:12 and the lady who answered the phone said that she would look into the matter concerned. I agreed and she called me back at 20:18. She told me that the driver asked me to pay precisely 15.4 GBP instead of 25.4GBP. However, I can swear to God that I really did pay 30GBP. She claimed that the driver is an honorable person who would not tell lies and she doubts if I lied. Instead of making even a proper and sincere apology, the lady insists that this is not the restaurant's fault and they would not make any compensation or apology. The lady's tone is extremely unapologetic. I understand that it is perfectly comprehensible that she casts doubt of my intension of reporting such issue (although she is well aware of the fact that I constantly order take-out). However, what angered me is that the lady keeps shunning the responsibility of the restaurant in such incident and not even willing to make a proper apology. I feel outraged and disappointed by the restaurant's irresponsible response.
As a loyal customer of the regency restaurant, I almost went here to have dim sum every Sunday with my friends. I used to think that Regency Restaurant is a prestigious company for its hospitality and tasty food. However, after this incident, I understand perfectly of how you deal with your customers, I would never patronize this unscrupulous and irresponsible restaurant again. read more