I'm a huge Regal fan but this is a new location for me. Here is my experience. The good- * Obviously there are 12 screens so you get a nice selection of flicks. * They integrate with my Fandango App beautifully. I can load in my Regal Crown Cub card and it's automatically credited. I haven't waited in line for a ticket in years. * They support electronic tickets so just flash the bar code on your smartphone and you're in. * It's mall parking so that's easy. * The screen themselves and the sound are just fine. * I can't speak to the concessions as I'd rather have a root canal then pay those prices! * The men's bathroom was clean. I can't speak about the ladies bathroom as all the screaming and yelling that would ensue would be unpleasant. The bad- * They are in desperate, desperate need of a remodel. Most of the Regals have moved to reserved seating and amazing electric reclining seats. The seats here are very uncomfortable and the safety lighting in the theaters is bad. Watching folks trying to navigate to and from their seats is not pretty. I'll continue to patronize them as they are the best theater around my home but I'll do a Happy Dance when they finally get their act together and remodel. So they just barely get three stars. read more

Regal Eagle Ridge Mall - Decent entrance inside the mall. - Cinema Near Me - Lake Wales, Florida

We were super sketchy about this theater because the mall itself looks extremely ran down and dingy on the outside but the theater is actually very clean. They do offer Pepsi product which we prefer Coke so we just got a water and an ice cream. They have a lot of snack variety. The theater is most definitely dated and could use an extreme remodel however it's clean so as long as it's clean! read more

Regal Eagle Ridge Mall - Ladies Bathroom - Cinema Near Me - Lake Wales, Florida

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To be completely honest its stuck in time. Lobby, furniture seating, nearly everything is out of date. Felt like I was in the early 2000s theater. I drove one hour to this theater just to participate in the Regal theater × Marvel Rivals event for opening weekend of Captain America: Brave New World. My local theater in N. Lakeland has modern everything. Seats arw comfortable, Lobby wide open space & a bar. Gotta step your game up. Here's hoping Marvel Rivals doesn't do another collaboration with Regal because that place [is not it]. read more

This place is hanging on by a thread. This theater is old but the sound is good and the seat is all even. It's not worth to upgrade this theater. The mall reminds me of the Winter Park mall back in the 90's. The only thing that survivor is a Dillard. Then West Oak Mall is also hanging by a thread. The only thing that survivor is a Dillard. I wonder why is that. Anyway my movie experience was fine. My pretzel bite were stale. The place was clean so can't complain too much. read more

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Terrible do not recommend to go there. Everything is out of date and old do not recommend but the bowling was fun, but don't go there. It is terrible. read more

Clean, safe, well organized, and some of the staff are personable, attentive, and welcoming. The ticket attendant was another story, he seemed very unhappy that he had the indignity to do this job. The first face the public encounters shouldn't be a frown from someone who thinks this job is beneath them. I would've rated the theater higher but customer service is a big part of theater operations. read more

Regal Eagle Ridge Mall - Cinema Near Me - Lake Wales, Florida

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Favorite place everrrrrere You can not go wrong going to this hidden gem. Family oriented and just a fun vibe. read more

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This theater is close to home so for me that's a plus. However I am hearing impaired and need the use of closed captioning devices to understand (read) what the actors are saying. All too often, the devices they give to me do not work and I miss half the movie by walking back and forth to the concession stand to get one that works. There have been times I had to do that 3 times! They are so nice though (except one time) they give me a free pass to see another movie. After the one time they did not give me another free pass I decided the hassle was just not worth it so I am not going back any longer. On the plus, The employees are usually friendly and helpful (there appears to be a lot of turnover though) The bathrooms are clean. Not too many people go there so you can get a good seat. read more

This theater is okay. The place is relatively dirty. There's trash on the floor, the counter tops where you fill up your soda has stains on it. The theater itself was fine. There was no one there to tell us which theater to go into, so we ended up going into the wrong theater and watching the movie we originally picked but it was already an hour in. We were a few minutes late to the showing we picked so we thought we had just missed the first few minutes. It wasn't until the movie ended that we realized we went into the wrong theater. The manager was gracious enough to give us free tickets for any movie we wanted to see in the future. read more

Regal Eagle Ridge Mall - Cinema Near Me - Lake Wales, Florida

Only two things good about this theater is location (for those in more remote areas) and the fact that security isn't tight so sneaking into another theater after your movie is over, as I witnessed many local kids do, is easy. Other than that, Ughhhh. You pay $7.50+ to view the movie, the concession stands are limited, it's dingy inside the theaters, the seats are too close/no leg room, chatty Cathy ass kids (no movie enjoying here) all over the place and most importantly, the seating SUCKS!!!! This place should truly be reduced to a dollar show theater (although I know they don't exist anymore) because paying full price for movies at this place is a RIP-OFF!!!!! Stay away!!! Make the day of it and drive to Brandon to AMC or so other quality theater. Trust me, you'll be disappointed if you don't!!!! read more

Regal Eagle Ridge Mall - Cinema... Should a dollar movie! - Cinema Near Me - Lake Wales, Florida

The mall is suffering but the theater is always a good stop. There's plenty of great food spots down the hall. They offer food and drinks at check in. The seats are clean and comfy. The restrooms are plentiful and fairly clean. Picture and sound quality are great! read more

DO NOT RECOMMEND. BEWARE- CHILDREN PREDATORS ARE LURKING HERE!!! Went to watch Maverick, was terrorized by CHILDREN!!! The movie hadn't started and a row of OBVIOUSLY YOUNGER THAN 13 YEAR OLDS started throwing their food into our popcorn bucket. (This was a PG-13 movie) We approached the employees in hopes of a resolution.... NOPE. Half of them LAUGHED in my face(popcorn guy).. They other 2, let me know they talked to the children, and did act A little concerned (it was a male and female ticket taker but my fiance (in the theater) and I (getting a new bucket of popcorn) did not see any employee approach the problem children, instead I was stalked by the 2 males children with mullets to the restroom and then to the concession stand. I went back to my seat feeling MORE uncomfortable because I now had 2 boys standing outside the theater while i had peed and waited to follow me back to my to seat after using the restroom where they the mocked me by pretending to throw MORE candy at me. Then they proceeding to dump about $100-$150 worth of candy and popcorn in the theater floor and bully/ disrupt more guests. I was advised by the concession employee that they were "just children" to MOVE MY SEAT( ç if they were bothering me ​as he laughed it off. I don't care how "young" you are. bioterrosim is never ok. employees should never laugh and act like this behavior is appropriate. those children continued to dump and throw food and act like hooligans the ENTIRE 2 hours PLUS, running in and out of that movie theater like they owned it. I am SO turned off to my local theater I will be traveling into winter haven to avoid WASTING $40 on entry to a theater i will be stalked at and terrified to return too. ever the answer. read more

This happened in late 2014 when the first John Wick film released, but I've always been salty about it. As it proves the manager only checked IDs to screw people out of a movie, not because he actually cared. When I was in line with my friends I realized that I had left my ID in my car at their place (we carpooled). I looked ahead and saw two people at the window, a woman who was not checking IDs, and the manager wearing a button-down who was. If the line had kept up its pace I would've gone to the woman but someone took too long and my buddy who was 21 went to her instead. He DID NOT show her his ID, and remember you have to be 17+ to see an R-rated film, so even if he had showed her his ID that doesn't mean he's any older than 17. Anyway when I am asked for my ID I reluctantly admit I don't have it with me, but being 20 I asked if he genuinely thought I was 16. He said "It's policy" but then I remembered that my friend was 21 and according to their policy a minor needs someone 21 or over in order to attend an R-rated film. After revealing this to him, he allowed me to purchase the ticket... without checking my friend's ID. Fuck that manager. read more

Great service very clean establishment. Delicious popcorn. Very handsome African American gentleman with glasses taking tickets. read more

Regal Eagle Ridge Mall - Cinema Near Me - Lake Wales, Florida

I rarely give out a rating of 1 but this place was horrible. The theater is super old with absolutely no renovations. The place where you get popcorn is not very friendly and the rules governjng getting extra condiments is soooooo outdated. The theather itself had food and popcorn all over the floor and i couldnt even ger comfortable in my seat. There is no way in the hell i would ever go back to this theater. Hands down on of the worst theathera ive ever been to if not the worst. read more

This location is awful. I will only go to it when I have to. Screens are good and sound quality good but the seats are awful. Old school seats, not even stadium seating and a long way from most Regal theaters with recliner seating. Concession area is ok and the parking is easy are the two pluses for this location. I love 10 minutes from this theater and I will drive the 50-60 to Pointe a Orlando Regal to watch movies. However this is probably the best option in the Winter Haven area. read more

Excellent service is provided at this location. Your greeted with a genuine smile. Though the theatre is obviously set in 90's motif. And the interior and exterior stink of it. The best thing is the experience. It takes me back to when my father and mother would take me to the movies. Overall this theatre has been a fun experience. read more

Pretty dinky little theater that I was willing to overlook until I had to call management because of a ticketing issue and they were supremely unhelpful and rude with a "that's the business" attitude. Well, if that's the business, then it's bad business. I cant imagine how management treats employees if thats how they treat customers. read more

The ticket lines are long, there's never enough employees to open more than one ticket window. After waiting in line for a ticket you have to wait even longer to get concession items that cost a fortune! Again, not enough employees working behind the counter to make it a swift transaction. Theater is somewhat outdated compared to other cinema brands, remodeling at least the seats couldn't hurt. My theater for today was clean and free of leftover food from previous customers. Bathrooms were clean as well. read more

My experience last night was horrible. All I can say is that if you pick this location because it has the cc glasses for those who are hard of hearing or deaf, don't go. My friend and I were challenged about his well behaved fully marked service animal and then we changed out our cc glasses over 6 times in the first hour of the movie. One manager told us that we hear well enough. Ummmm, no, we lip read. The other manager was like just watch the movie without them. Ummmm, no movies are expensive. I like the visuals and the dialogue. You know what I paid for. It was a nightmare and we gave up and left without seeing the rest of the movie. I'll admit we got passes for another movie, but why bother. The glasses never work here and while this was worse than normal, I'm just DONE. read more

I lived in lake wales my whole life and they have not updated anything in this place in a long time. The lines are long and they want hire enough people to open the other ticket window so people can get in faster. On top of waiting in line for a ticket you have to wait even longer to get popcorn or drinks. Once again not enough people working behind the counter to make it speedy to get to your movie on time. Its like a airport get there at least a hour before you movie time!!! And the seats have not been updated. The one thing I can say good about it is the sound is ok and the screens are good.. read more

We don't get to go to the movies as much as we would like, so it's considered a treat. The entire establishment was clean and the staff was pleasant and helpful. The concession stand is a bit pricey but expected;) The 5 star is deserved because of the honest staff member that turned in my wallet to lost and found completely intact! Thank you for turning my frustrating day without my wallet into a moment that gives me great hope in our humanity that good people really do exist! read more

Good family fun place, plus the card you get for points works even better

This movie theater is awful the staff is racist to Hispanic and black people and they're ignorant especially the staff at the ticket booth when I was watching the movie the staff kept kept coming in and disrupting the movie my first impression walking into this place was that they need to renovate the seats were very uncomfortable The screen definition was just terrible if I can give them no stars I wasted time money and gas do yourself a favor never come to this movie theater read more

Nice theater. Comfortable seats. Well organized. Price for a bucket of popcorn and two sodas was a bit steep though.

Worst theatre in Florida. Terrible employees swept dirt on my shoes, invasion of personal space! Told me the arcade games coin machine is down and took my pretzel bites to me and it was 30 minutes into the movie . Went back for a refill and I stood in line for god knows how long because one of the managers was talking to her friends and running around! Will not come again. read more

Always a long line to purchase tickets. 20 minutes or more always. Actual cinema experience is OK but they need to hire more ticket sales people. Same problem with popcorn and soda sales. Long wait read more

Don't come here if you want anything in a timely manner, want a clean atmosphere, or expect the employees to give a hoot. Literally one poor employee working concessions with 12 people in line...this was after I had to interrupt the ticket seller from doodling to order tickets and he was rude as all get out. There were NO nachos, NO hotdogs, and NO fresh popcorn ready. Ummm...what exactly are you folks doing that you don't have food available for 15-30 minutes? Movie food is a pretty simple concept and it's a limited menu! The lobby floor was filthy. There were 2 managers wandering around but the only person really hustling was a sweet girl named Vanessa working concessions. Drive 15 minutes and go to Winter Haven. This place needs major help. read more

I went to see see The Gallows and there was a couple talking throughout the movie so I left early, I did not enjoy myself. Only one of their employees came in to check the theater. I will no longer be returning to this theater franchise. read more

So the facility is old; it's NOT dirty. I'm not a germaphobe We've never waited 20 minutes in line. Maybe 5 to 10. I don't go to the concession stand. And we find the seats more comfortable for our "old" backs than the new Cineopolis. We attend frequently! read more

I agree that the theater is old and in need of renovation, however the old seats are comfortable for this 73 year old body. The screens and sound is great which is why I come to the theater, for the BIG screen. Otherwise I could stay home and watch on my big screen TV. I rarely ever wait in line. The concession line IS a challenge. The people behind it are either very slow or there are not enough to assist the customer and service takes what seems like forever. That being said, I do not often get concessions because they are more expensive than the movie. I can go to a real dinner for the prices they charge for popcorn, sodas, and candy. The personnel have never been anything but courteous and helpful. My Regal App makes finding and paying for and acquiring points for free stuff quite handy. All in all I will continue to frequent this theater. My most concerning criticism is that any movies that are not in keeping with Bible-Belt consciousness are never played here. I have to go to Lakeland, Tampa, or Orlando. If I want horror, macho, or violence, this is the place to go. read more